The minitrack on engineering organizational processes and systems deals with the development and use of methods and tools for quantitative and qualitative analysis of current business processes, and for design and implementation of new ways of working. The minitrack is aimed at the service industry because high quality processing of information is usually the added value which the industry provides for its customers. The developments in these processes and systems are presented, focusing on concepts for modeling the dynamic behavior of business processes and of those involved in supporting their design and change.@en