Collaboration Engineering (CE) is an approach for the design and deployment of repeatable collaborative work practices that can be executed by domain experts without the ongoing support of external collaboration professionals. Since 2001, CE has been an active and productive topic of research that has attracted scientists from different backgrounds and disciplines. CE research started with studies on ways to transfer professional collaboration expertise to novices using a pattern language called thinkLets. Subsequent research focused on the development of theories to explain key phenomena, the development of a structured design methodology, training methods, technology support, design theories, and various field and experimental studies focusing on specific aspects of the CE approach. This paper details the contributions from CE research and practice based on a literature assessment of 331 publications. It extracts the key insights from the body of CE research thus far, identifies significant areas of inquiry that have not yet been explored, and looks ahead at the CE research opportunities that are emerging as our society, organizations, technologies, and the nature of collaboration evolve.

@en

Redesigning organizational processes and their coordination often involves the construction of conceptual models, empirical models, and change alternatives. Modeling of organizational processes can be a very time-consuming activity, and during the redesign phase of an organization, time is a scarce resource. During the phase of translating process models of an organization into simulation models for analysis, diagnosis, and design, a lot of time is spent on translating conceptual models into simulation models. Furthermore, the resulting simulation models often lack any resemblance to the original conceptual models. This makes the communication, verification, and change activities within the simulation study quite difficult. This paper describes a template that was built in the simulation language Arena, which decreases the gap between the conceptualization activities and the translation into a simulation model. This paper describes the requirements for the template, a prototype implementation, and a case example to test the applicability of the template.@en

The minitrack on engineering organizational processes and systems deals with the development and use of methods and tools for quantitative and qualitative analysis of current business processes, and for design and implementation of new ways of working. The minitrack is aimed at the service industry because high quality processing of information is usually the added value which the industry provides for its customers. The developments in these processes and systems are presented, focusing on concepts for modeling the dynamic behavior of business processes and of those involved in supporting their design and change.@en