NT
N. Tromp
info
Please Note
<p>This page displays the records of the person named above and is not linked to a unique person identifier. This record may need to be merged to a profile.</p>
38 records found
1
Transforming a precarious equilibrium
Embracing complexity in public design practices
This paper examines how design space for engaging with complexity was constrained, negotiated and expanded within a Dutch public sector organisation providing occupational disability services. While systemic design calls for transformation and embracing complexity, practical understanding of enacting this within a political-administrative context remains limited. Through critical analysis of a participatory action research project, we trace six key moments where possibilities for transformation were opened up or constrained: from processing the initial individual-centric framing, through recognising relational complexity, to translating insights into interventions. Our analysis reveals tensions between systemic aspirations and organisational realities: while the project successfully reframed reintegration from an individual-centric to relational understanding, translating this perspective into design interventions proved challenging. The paper offers actionable insights for systemic design practice in public sector contexts, demonstrating both the promise and limitations of design for transformation and systemic change within established organisational environments.
...
This paper examines how design space for engaging with complexity was constrained, negotiated and expanded within a Dutch public sector organisation providing occupational disability services. While systemic design calls for transformation and embracing complexity, practical understanding of enacting this within a political-administrative context remains limited. Through critical analysis of a participatory action research project, we trace six key moments where possibilities for transformation were opened up or constrained: from processing the initial individual-centric framing, through recognising relational complexity, to translating insights into interventions. Our analysis reveals tensions between systemic aspirations and organisational realities: while the project successfully reframed reintegration from an individual-centric to relational understanding, translating this perspective into design interventions proved challenging. The paper offers actionable insights for systemic design practice in public sector contexts, demonstrating both the promise and limitations of design for transformation and systemic change within established organisational environments.
This paper examines how design space for engaging with complexity was constrained, negotiated and expanded within a Dutch public sector organisation providing occupational disability services. While systemic design calls for transformation and embracing complexity, practical understanding of enacting this within a political-administrative context remains limited. Through critical analysis of a participatory action research project, we trace six key moments where possibilities for transformation were opened up or constrained: from processing the initial individual-centric framing, through recognising relational complexity, to translating insights into interventions. Our analysis reveals tensions between systemic aspirations and organisational realities: while the project successfully reframed reintegration from an individual-centric to relational understanding, translating this perspective into design interventions proved challenging. The paper offers actionable insights for systemic design practice in public sector contexts, demonstrating both the promise and limitations of design for transformation and systemic change within established organisational environments.
...
This paper examines how design space for engaging with complexity was constrained, negotiated and expanded within a Dutch public sector organisation providing occupational disability services. While systemic design calls for transformation and embracing complexity, practical understanding of enacting this within a political-administrative context remains limited. Through critical analysis of a participatory action research project, we trace six key moments where possibilities for transformation were opened up or constrained: from processing the initial individual-centric framing, through recognising relational complexity, to translating insights into interventions. Our analysis reveals tensions between systemic aspirations and organisational realities: while the project successfully reframed reintegration from an individual-centric to relational understanding, translating this perspective into design interventions proved challenging. The paper offers actionable insights for systemic design practice in public sector contexts, demonstrating both the promise and limitations of design for transformation and systemic change within established organisational environments.
In recent years, designers have increasingly engaged with sustainability transitions, using design and innovation activity to drive systemic change. However, we still have a limited understanding of how designers can best frame complex system dynamics to understand which innovations will foster desired changes. This study aims to better understand how design decisions are made when innovating for transitions and how to support this process. We take a research-through-design approach to explore the dimensions of scale and time and propose a conceptual framework to specify how to include these dimensions in framing transition challenges for design. In our view, exploring and specifying 1) systems principles that drive the future system, 2) organizational roles that stakeholders can play in the transition, and 3) changes in people’s behavior and capabilities that drive the transition, is key to identifying what future practice(s) to design for to foster desired transitions. We discuss the design activities and process artifacts developed and used to support our investigation into framing for transitions in a way that aligns short-term innovation efforts with long-term systemic change. Our contributions advance our understanding of framing in transition design, and we hint toward some of the design activities and process artifacts to support this.
...
In recent years, designers have increasingly engaged with sustainability transitions, using design and innovation activity to drive systemic change. However, we still have a limited understanding of how designers can best frame complex system dynamics to understand which innovations will foster desired changes. This study aims to better understand how design decisions are made when innovating for transitions and how to support this process. We take a research-through-design approach to explore the dimensions of scale and time and propose a conceptual framework to specify how to include these dimensions in framing transition challenges for design. In our view, exploring and specifying 1) systems principles that drive the future system, 2) organizational roles that stakeholders can play in the transition, and 3) changes in people’s behavior and capabilities that drive the transition, is key to identifying what future practice(s) to design for to foster desired transitions. We discuss the design activities and process artifacts developed and used to support our investigation into framing for transitions in a way that aligns short-term innovation efforts with long-term systemic change. Our contributions advance our understanding of framing in transition design, and we hint toward some of the design activities and process artifacts to support this.
There is renewed interest in leveraging design in the public sector to address complex societal challenges. While collaborations between designers and public sector organizations hold potential, they often face significant challenges, leading to minimal uptake and impact of project outcomes. Hence, in this article, we investigate implementation as a practice, namely the practice of turning ideas into action. The study retrospectively explores implementation challenges in collaborations between external designers and public sector organizations. Based on a multiple case study, we identified eight implementation challenges across initiative, organization, and system levels, along with 13 design practices that help address these challenges. Our findings highlight that effective implementation requires designers to navigate inherent tensions between temporary and enduring elements, situated and systemic approaches, and stabilising and transforming organizational practices. This research contributes to understanding design’s impact in the public sector by proposing a tension-driven framework for implementation, emphasising the need to shift focus from generating meaningful ideas to strategically orchestrating their practical realisation and sustainable impact.
...
There is renewed interest in leveraging design in the public sector to address complex societal challenges. While collaborations between designers and public sector organizations hold potential, they often face significant challenges, leading to minimal uptake and impact of project outcomes. Hence, in this article, we investigate implementation as a practice, namely the practice of turning ideas into action. The study retrospectively explores implementation challenges in collaborations between external designers and public sector organizations. Based on a multiple case study, we identified eight implementation challenges across initiative, organization, and system levels, along with 13 design practices that help address these challenges. Our findings highlight that effective implementation requires designers to navigate inherent tensions between temporary and enduring elements, situated and systemic approaches, and stabilising and transforming organizational practices. This research contributes to understanding design’s impact in the public sector by proposing a tension-driven framework for implementation, emphasising the need to shift focus from generating meaningful ideas to strategically orchestrating their practical realisation and sustainable impact.
Let's get flexible
Exploring adaptable consumption toward reducing household food waste in the Netherlands
Journal article
(2025)
-
Hannah M. Goss, Jotte I.J.C. de Koning, Nynke Tromp, Hendrik N.J. Schifferstein
Food waste remains a critical global challenge, undermining sustainability and straining food systems. This study investigates adaptable consumption as a transformative strategy for reducing household food waste, emphasising its role in enhancing resilience within food systems. Adaptability of consumption empowers households to adjust food-related behaviours in response to changes in food availability, household needs, and other disruptions. Through cultural probes and semi-structured interviews with 11 Dutch households (43 participants), this study identifies five actionable opportunities for supporting consumers in more adaptability toward food waste reduction: 1) supporting flexible meal moments, 2) reclaiming food edibility, 3) reintegrating food into routines, 4) integrating feedback loops, and 5) playing into life-changing moments. These opportunities represent critical moments in time, behavioural routines, or dynamics where food waste-reducing behaviours can be successfully introduced and fostered. The study identifies practical recommendations within each opportunity, including implementing sensory-driven food labels to guide safe consumption decisions, introducing storage tools to minimise waste, and leveraging digital tools to provide actionable feedback, which can support households in adopting sustainable and waste-reducing practices. By integrating such interventions, stakeholders can enable households to adopt concrete, sustainable practices that align with systemic goals for food waste reduction and resilience.
...
Food waste remains a critical global challenge, undermining sustainability and straining food systems. This study investigates adaptable consumption as a transformative strategy for reducing household food waste, emphasising its role in enhancing resilience within food systems. Adaptability of consumption empowers households to adjust food-related behaviours in response to changes in food availability, household needs, and other disruptions. Through cultural probes and semi-structured interviews with 11 Dutch households (43 participants), this study identifies five actionable opportunities for supporting consumers in more adaptability toward food waste reduction: 1) supporting flexible meal moments, 2) reclaiming food edibility, 3) reintegrating food into routines, 4) integrating feedback loops, and 5) playing into life-changing moments. These opportunities represent critical moments in time, behavioural routines, or dynamics where food waste-reducing behaviours can be successfully introduced and fostered. The study identifies practical recommendations within each opportunity, including implementing sensory-driven food labels to guide safe consumption decisions, introducing storage tools to minimise waste, and leveraging digital tools to provide actionable feedback, which can support households in adopting sustainable and waste-reducing practices. By integrating such interventions, stakeholders can enable households to adopt concrete, sustainable practices that align with systemic goals for food waste reduction and resilience.
Problem-sustaining patterns
Redesigning the concept of mental disorder
Journal article
(2025)
-
Sander A. Voerman, Derek W. Strijbos, Anton B.P. Staring, Femke de Boer, Matthijs van Dijk, Jim Driessen, Gerrit Glas, Rutger Goekoop, Nynke Tromp, More authors...
We propose the concept of a problem-sustaining pattern as a revision of the established concept of mental disorder. The proposed concept preserves valuable features of the established concept, such as recognition of the client’s hardships and scientifically informed justification of specific interventions. However, several assumptions behind the established concept have been widely criticized, both in terms of their clinical and moral normativity as well as their ontological and empirical soundness. We argue that a focus on problem-sustainment allows us to reframe the issue of demarcation in a way that helps avoid stigmatization while clarifying the role of client agency in diagnosis. We also propose a shift toward thinking in terms of patterns of dynamic interaction, which is more in line with current developments in complexity science. We conclude the article with a discussion of further research that would be needed to address various questions raised by our proposal.
...
We propose the concept of a problem-sustaining pattern as a revision of the established concept of mental disorder. The proposed concept preserves valuable features of the established concept, such as recognition of the client’s hardships and scientifically informed justification of specific interventions. However, several assumptions behind the established concept have been widely criticized, both in terms of their clinical and moral normativity as well as their ontological and empirical soundness. We argue that a focus on problem-sustainment allows us to reframe the issue of demarcation in a way that helps avoid stigmatization while clarifying the role of client agency in diagnosis. We also propose a shift toward thinking in terms of patterns of dynamic interaction, which is more in line with current developments in complexity science. We conclude the article with a discussion of further research that would be needed to address various questions raised by our proposal.
Reframing is key to mitigating the risks of implicit and inaccurate assumptions when dealing with complex, open-ended problems. While behavioural designers regularly face such problems, reframing is overlooked in current behavioural design guidance. Therefore, there is a need to better understand and demonstrate reframing's potential impact in behavioural design. We address this need via an exploratory, controlled experiment with design-engineering students responding to a complex, open-ended problem with a significant behavioural component. We evaluate the impact of three reframing stimuli against a control, measured with respect to behavioural design quality. The three stimuli included a structure-only stimulus (sequential steps of actions), a content-only stimulus (unordered prompting questions), and a combined structure-content stimulus. To evaluate behavioural design quality, we conduct a mixed-methods assessment of design outputs at different points in the design task: ideation of possible problem-solution perspectives, mindmapping, and proposition of a final solution (concept). Our findings confirm that all three stimuli are effective in increasing behavioural design quality, with increased emphasis on behavioural aspects and enhanced integration of behavioural and technical aspects of problems and solutions. This contributes to understanding the importance of reframing in developing problem-solution understanding in behavioural design, with significant implications for theory and practice.
...
Reframing is key to mitigating the risks of implicit and inaccurate assumptions when dealing with complex, open-ended problems. While behavioural designers regularly face such problems, reframing is overlooked in current behavioural design guidance. Therefore, there is a need to better understand and demonstrate reframing's potential impact in behavioural design. We address this need via an exploratory, controlled experiment with design-engineering students responding to a complex, open-ended problem with a significant behavioural component. We evaluate the impact of three reframing stimuli against a control, measured with respect to behavioural design quality. The three stimuli included a structure-only stimulus (sequential steps of actions), a content-only stimulus (unordered prompting questions), and a combined structure-content stimulus. To evaluate behavioural design quality, we conduct a mixed-methods assessment of design outputs at different points in the design task: ideation of possible problem-solution perspectives, mindmapping, and proposition of a final solution (concept). Our findings confirm that all three stimuli are effective in increasing behavioural design quality, with increased emphasis on behavioural aspects and enhanced integration of behavioural and technical aspects of problems and solutions. This contributes to understanding the importance of reframing in developing problem-solution understanding in behavioural design, with significant implications for theory and practice.
The Proof of the Pudding
Introducing quantitative testing in transition design reasoning
The urgent challenges of climate change, inequality, and declining societal well-being highlight the inadequacies of existing systems to meet sustainability goals. Transition design—a field at the intersection of design, sustainability science, and transition studies—has emerged as a response to these systemic issues. Despite growing interest in its practice, there remains a gap in understanding transition design processes, particularly regarding the effectiveness of resulting interventions in fostering systemic change. This study addresses this gap by proposing a conceptual framework that connects five essential transition design activities—navigating scales from micro to macro-level systems; considering temporality from the present to far future; engaging and repositioning actors from individuals and groups to networks; framing and designing from single solutions to portfolios; and practising reflexivity from activities to outcomes—to three evaluative qualities for its outcomes: desirability, plausibility, and networkedness of interventions. Using this framework, we assessed a portfolio of 21 proposed interventions that were designed to transition the Dutch food system to reduce food waste. Each intervention was presented as a drawing of a product-service system and was accompanied by a narrative of a user engaging with the intervention. The interventions were evaluated by consumers, companies, and experts through an embedded mixed-methods approach in which quantitative research was complemented by qualitative insights. Our findings reveal that while consumers and companies tend to favour near-future interventions that adapt existing food consumption practices, experts prefer long-term interventions that disrupt existing practices. Additionally, the results indicate that primarily quantitative evaluations may not sufficiently capture the complex, systemic qualities of transition design interventions, suggesting a need for a more balanced mixed-methods approach that incorporates context-sensitive insights. We conclude by reflecting on avenues for methodological development to improve evaluation as a (reflexive) transition design activity.
...
The urgent challenges of climate change, inequality, and declining societal well-being highlight the inadequacies of existing systems to meet sustainability goals. Transition design—a field at the intersection of design, sustainability science, and transition studies—has emerged as a response to these systemic issues. Despite growing interest in its practice, there remains a gap in understanding transition design processes, particularly regarding the effectiveness of resulting interventions in fostering systemic change. This study addresses this gap by proposing a conceptual framework that connects five essential transition design activities—navigating scales from micro to macro-level systems; considering temporality from the present to far future; engaging and repositioning actors from individuals and groups to networks; framing and designing from single solutions to portfolios; and practising reflexivity from activities to outcomes—to three evaluative qualities for its outcomes: desirability, plausibility, and networkedness of interventions. Using this framework, we assessed a portfolio of 21 proposed interventions that were designed to transition the Dutch food system to reduce food waste. Each intervention was presented as a drawing of a product-service system and was accompanied by a narrative of a user engaging with the intervention. The interventions were evaluated by consumers, companies, and experts through an embedded mixed-methods approach in which quantitative research was complemented by qualitative insights. Our findings reveal that while consumers and companies tend to favour near-future interventions that adapt existing food consumption practices, experts prefer long-term interventions that disrupt existing practices. Additionally, the results indicate that primarily quantitative evaluations may not sufficiently capture the complex, systemic qualities of transition design interventions, suggesting a need for a more balanced mixed-methods approach that incorporates context-sensitive insights. We conclude by reflecting on avenues for methodological development to improve evaluation as a (reflexive) transition design activity.
Transformative Design Frames
A transdisciplinary model to support designing for sustainability transitions
Sustainability transitions are inherently comprised of wicked problems, requiring new
systemic problem-solving approaches that transcend disciplinary boundaries. Design
framing is a practice that lies at the core of problem-solving, as it connects a specific problem
to a promising solution space. We contribute to transition design research by conceptualising
a transformative design frame. Anchored in the fields of design, sustainable behavioural
science, and transition studies, our transdisciplinary model is intended to support transition
designers in their reasoning and to inspire the development of novel frames to help
accelerate sustainability transitions. The model visually organises several building blocks of a
design frame: Transition Case, Transition Strategy, Systemic Levers, Behaviour Change, and
Worldview. To evaluate our model in various transition design contexts, we held review
sessions with three Dutch design agencies, followed by a framework analysis of their
responses. The results informed a revision of the model and demonstrated that the model
supports designers in building a stronger design rationale, which the designers expected to
benefit stakeholder alignment and mobilisation in transition contexts. After engaging with
the model, participants intended to adopt a more comprehensive and systematic framing
approach in future projects. To bring the model to a higher level of maturity, opportunities
for further research involve applying it in practice. As such, we can examine more thoroughly
how the model might support reframing and explore which combinations of its components
could be most transformative. ...
systemic problem-solving approaches that transcend disciplinary boundaries. Design
framing is a practice that lies at the core of problem-solving, as it connects a specific problem
to a promising solution space. We contribute to transition design research by conceptualising
a transformative design frame. Anchored in the fields of design, sustainable behavioural
science, and transition studies, our transdisciplinary model is intended to support transition
designers in their reasoning and to inspire the development of novel frames to help
accelerate sustainability transitions. The model visually organises several building blocks of a
design frame: Transition Case, Transition Strategy, Systemic Levers, Behaviour Change, and
Worldview. To evaluate our model in various transition design contexts, we held review
sessions with three Dutch design agencies, followed by a framework analysis of their
responses. The results informed a revision of the model and demonstrated that the model
supports designers in building a stronger design rationale, which the designers expected to
benefit stakeholder alignment and mobilisation in transition contexts. After engaging with
the model, participants intended to adopt a more comprehensive and systematic framing
approach in future projects. To bring the model to a higher level of maturity, opportunities
for further research involve applying it in practice. As such, we can examine more thoroughly
how the model might support reframing and explore which combinations of its components
could be most transformative. ...
Sustainability transitions are inherently comprised of wicked problems, requiring new
systemic problem-solving approaches that transcend disciplinary boundaries. Design
framing is a practice that lies at the core of problem-solving, as it connects a specific problem
to a promising solution space. We contribute to transition design research by conceptualising
a transformative design frame. Anchored in the fields of design, sustainable behavioural
science, and transition studies, our transdisciplinary model is intended to support transition
designers in their reasoning and to inspire the development of novel frames to help
accelerate sustainability transitions. The model visually organises several building blocks of a
design frame: Transition Case, Transition Strategy, Systemic Levers, Behaviour Change, and
Worldview. To evaluate our model in various transition design contexts, we held review
sessions with three Dutch design agencies, followed by a framework analysis of their
responses. The results informed a revision of the model and demonstrated that the model
supports designers in building a stronger design rationale, which the designers expected to
benefit stakeholder alignment and mobilisation in transition contexts. After engaging with
the model, participants intended to adopt a more comprehensive and systematic framing
approach in future projects. To bring the model to a higher level of maturity, opportunities
for further research involve applying it in practice. As such, we can examine more thoroughly
how the model might support reframing and explore which combinations of its components
could be most transformative.
systemic problem-solving approaches that transcend disciplinary boundaries. Design
framing is a practice that lies at the core of problem-solving, as it connects a specific problem
to a promising solution space. We contribute to transition design research by conceptualising
a transformative design frame. Anchored in the fields of design, sustainable behavioural
science, and transition studies, our transdisciplinary model is intended to support transition
designers in their reasoning and to inspire the development of novel frames to help
accelerate sustainability transitions. The model visually organises several building blocks of a
design frame: Transition Case, Transition Strategy, Systemic Levers, Behaviour Change, and
Worldview. To evaluate our model in various transition design contexts, we held review
sessions with three Dutch design agencies, followed by a framework analysis of their
responses. The results informed a revision of the model and demonstrated that the model
supports designers in building a stronger design rationale, which the designers expected to
benefit stakeholder alignment and mobilisation in transition contexts. After engaging with
the model, participants intended to adopt a more comprehensive and systematic framing
approach in future projects. To bring the model to a higher level of maturity, opportunities
for further research involve applying it in practice. As such, we can examine more thoroughly
how the model might support reframing and explore which combinations of its components
could be most transformative.
Framing Across System Scales and Timeframes
Supporting designers in reasoning toward transition design interventions
Conference paper
(2025)
-
Hannah M. Goss, Jotte I.J.C. de Koning, Nynke Tromp, Hendrik N.J. Schifferstein
In recent years, designers have been increasingly active in dealing with societal transitions, using design and social innovation to drive systemic change. Transitions are long-term processes of systems change toward more desirable alternatives. In transition design, designers conceptualise and implement transition interventions to influence people’s and society’s behaviours, practices, and lifestyles. However, little is known about the design processes that lead to such interventions or the reasoning patterns that support a design process toward conceptualising transition design interventions. In the present paper, we explore how a transition design rationale—a design rationale tailored to the complexities of transition challenges—supports designers in making design decisions and clear argumentations for how proposed interventions foster desired transitions. We present two studies that investigate the development and application of a transition design logical framework. The first study was a grounded theory study on design reasoning, in which designers in a consortium developed interventions to foster the transition of the Dutch food system to less food waste. In this first study, the designers applied the transition design logical framework to strengthen the design reasoning for intervention proposals. The second study consisted of two evaluative workshops with designers who applied the framework to design interventions that fostered desired systems changes. The findings indicate that our transition design logical framework supports designers in framing the transition context in a way that makes it manageable to design for, increasing confidence in the efficacy of proposed transition interventions. We found that a key challenge for designers’ reasoning toward transition interventions is articulating individual and system behaviour changes integrally. We conclude the paper by reflecting on avenues for methodological development to further support transition design reasoning toward interventions. Additionally, we call on the systemic and transition design communities to continue refining and expanding a shared repertoire of behaviour change mechanisms that can effectively drive systemic changes.
...
In recent years, designers have been increasingly active in dealing with societal transitions, using design and social innovation to drive systemic change. Transitions are long-term processes of systems change toward more desirable alternatives. In transition design, designers conceptualise and implement transition interventions to influence people’s and society’s behaviours, practices, and lifestyles. However, little is known about the design processes that lead to such interventions or the reasoning patterns that support a design process toward conceptualising transition design interventions. In the present paper, we explore how a transition design rationale—a design rationale tailored to the complexities of transition challenges—supports designers in making design decisions and clear argumentations for how proposed interventions foster desired transitions. We present two studies that investigate the development and application of a transition design logical framework. The first study was a grounded theory study on design reasoning, in which designers in a consortium developed interventions to foster the transition of the Dutch food system to less food waste. In this first study, the designers applied the transition design logical framework to strengthen the design reasoning for intervention proposals. The second study consisted of two evaluative workshops with designers who applied the framework to design interventions that fostered desired systems changes. The findings indicate that our transition design logical framework supports designers in framing the transition context in a way that makes it manageable to design for, increasing confidence in the efficacy of proposed transition interventions. We found that a key challenge for designers’ reasoning toward transition interventions is articulating individual and system behaviour changes integrally. We conclude the paper by reflecting on avenues for methodological development to further support transition design reasoning toward interventions. Additionally, we call on the systemic and transition design communities to continue refining and expanding a shared repertoire of behaviour change mechanisms that can effectively drive systemic changes.
Journal article
(2024)
-
Alyssa Jongeneel, Philippe Delespaul, Nynke Tromp, Dorien Scheffers, Berber van der Vleugel, Paul de Bont, Martijn Kikkert, Carlos F. Croes, David van den Berg, More Authors...
Background: Temstem is a smartphone app developed with and for clinical voice hearing individuals with the aim to reduce their voice hearing distress and improve social functioning. Methods: A randomized controlled trial with adult outpatients suffering from distressing and frequent auditory verbal hallucinations (AVH) was conducted. Participants were randomized to unguided ‘Temstem+AVH monitoring’ or unguided ‘AVH monitoring only’ (control condition). Assessments were performed at baseline, post-intervention (week 5–6), and follow-up (week 9–10). Primary outcomes were voice hearing distress and social functioning, as measured with Experience Sampling Method (ESM), consisting of multiple daily questionnaires during six days. In addition, voices and mood were self-monitored with help of a daily reflective questionnaire. Analyses were linear regression models (intention-to-treat). Results: 44 Participants were allocated to Temstem and 45 to the control condition. No significant differences between the groups were found on both primary outcomes. Conclusion: Our results do not support the effectiveness of stand-alone use of Temstem versus symptom monitoring on voice hearing distress or social functioning in voice hearing individuals. In order to potentially improve effectiveness of an mHealth tool in a population of people with frequent and distressing voices, we recommend to involve persons with lived experience in all stages of development and research; to thoroughly test the (technological) usability before performing an RCT; to test whether guidance of a therapist is needed to optimize effectiveness; and to provide prompts to remind the user to actually use the tool.
...
Background: Temstem is a smartphone app developed with and for clinical voice hearing individuals with the aim to reduce their voice hearing distress and improve social functioning. Methods: A randomized controlled trial with adult outpatients suffering from distressing and frequent auditory verbal hallucinations (AVH) was conducted. Participants were randomized to unguided ‘Temstem+AVH monitoring’ or unguided ‘AVH monitoring only’ (control condition). Assessments were performed at baseline, post-intervention (week 5–6), and follow-up (week 9–10). Primary outcomes were voice hearing distress and social functioning, as measured with Experience Sampling Method (ESM), consisting of multiple daily questionnaires during six days. In addition, voices and mood were self-monitored with help of a daily reflective questionnaire. Analyses were linear regression models (intention-to-treat). Results: 44 Participants were allocated to Temstem and 45 to the control condition. No significant differences between the groups were found on both primary outcomes. Conclusion: Our results do not support the effectiveness of stand-alone use of Temstem versus symptom monitoring on voice hearing distress or social functioning in voice hearing individuals. In order to potentially improve effectiveness of an mHealth tool in a population of people with frequent and distressing voices, we recommend to involve persons with lived experience in all stages of development and research; to thoroughly test the (technological) usability before performing an RCT; to test whether guidance of a therapist is needed to optimize effectiveness; and to provide prompts to remind the user to actually use the tool.
Design capability when visioning for transitions
A case study of a new food system
In recent years, more designers have been engaging in transitions, for which design expertise is used to develop visions of long-term desirable futures. However, little is known about how design expertise is positioned in transition visioning processes. In this case study, we follow a design agency in envisioning a future food system for a consortium working on the food transition. Based on our findings, we unpack several tensions that emerge between the transition context and design expertise. Such as the tension for designers to explore alternative futures that challenge the current system yet support stakeholders in seeing their place in the future. We conclude by reflecting on avenues for methodological development to optimally position design expertise for visioning in transitions.
...
In recent years, more designers have been engaging in transitions, for which design expertise is used to develop visions of long-term desirable futures. However, little is known about how design expertise is positioned in transition visioning processes. In this case study, we follow a design agency in envisioning a future food system for a consortium working on the food transition. Based on our findings, we unpack several tensions that emerge between the transition context and design expertise. Such as the tension for designers to explore alternative futures that challenge the current system yet support stakeholders in seeing their place in the future. We conclude by reflecting on avenues for methodological development to optimally position design expertise for visioning in transitions.
Conference paper
(2024)
-
M. van der Bijl-Brouwer, S Celik, J.I.J.C. de Koning, A.B.D. Nieuwborg, N. Tromp
One of the emergent approaches towards designing (for) transitions and transformations is the application of systemic design: the integration of systems theories and practice with design theories and practices. Within this field we identified two dominant perspectives and associate practices: using systemic visualisations as a sense-making tool of complex challenges, and ‘designing from within’ by means of collective designing by system stakeholders. In this paper we introduce a third perspective and practice that we call ‘systemic design reasoning’. This perspective combines the abductive reasoning logic of design with various systems theories and practices to develop ‘systemic design rationales’. We developed six systemic design principles to support this reasoning practice. Each principle is based on a specific systems theory and practice. We illustrate the principles with examples of their application in research and in education. We conclude with a research agenda to further the practice of systemic design reasoning.
...
One of the emergent approaches towards designing (for) transitions and transformations is the application of systemic design: the integration of systems theories and practice with design theories and practices. Within this field we identified two dominant perspectives and associate practices: using systemic visualisations as a sense-making tool of complex challenges, and ‘designing from within’ by means of collective designing by system stakeholders. In this paper we introduce a third perspective and practice that we call ‘systemic design reasoning’. This perspective combines the abductive reasoning logic of design with various systems theories and practices to develop ‘systemic design rationales’. We developed six systemic design principles to support this reasoning practice. Each principle is based on a specific systems theory and practice. We illustrate the principles with examples of their application in research and in education. We conclude with a research agenda to further the practice of systemic design reasoning.
Framing for the protein transition
Eight pathways to foster plant-based diets through design
Journal article
(2024)
-
Anna-Louisa Peeters, Nynke Tromp, Brit M. Bulah, Monique van der Meer, Lieke van den Boom, Paul P.M. Hekkert
Excessive animal protein consumption has led to calls for a plant-based protein transition. Plant-based diets can be fostered by design interventions, yet their effect on dietary choices depends on the framing that is chosen. The aim of this study was to understand which transition design frames (TD frames) are prevalent in existing consumer interventions in the Netherlands, to help transcend the dominant substitution pathway with alternative strategies for intervention. We explore framing through the lens of design, examining human-made interventions in a transition context, to complement the discursive lens that is common in transitions literature. Based on 62 existing consumer interventions and eight expert interviews, we identified eight TD frames. We find that market regulation and cultural interventions are strategic avenues to pursue. Reframing opportunities involve inclusivity, system breakdown and integrating multiple frames into single interventions. We observed that a design lens helped elucidate frame types that have not previously been identified in transitions literature.
...
Excessive animal protein consumption has led to calls for a plant-based protein transition. Plant-based diets can be fostered by design interventions, yet their effect on dietary choices depends on the framing that is chosen. The aim of this study was to understand which transition design frames (TD frames) are prevalent in existing consumer interventions in the Netherlands, to help transcend the dominant substitution pathway with alternative strategies for intervention. We explore framing through the lens of design, examining human-made interventions in a transition context, to complement the discursive lens that is common in transitions literature. Based on 62 existing consumer interventions and eight expert interviews, we identified eight TD frames. We find that market regulation and cultural interventions are strategic avenues to pursue. Reframing opportunities involve inclusivity, system breakdown and integrating multiple frames into single interventions. We observed that a design lens helped elucidate frame types that have not previously been identified in transitions literature.
What do designers bring to the table?
Identifying key design competencies when designing for societal challenges in the public sector
There is an increasing interest in the public sector for the repertoire of designers and the value it can bring when working on complex societal challenges. However, what constitutes this repertoire is often not articulated clearly, or it is explained in such generic terms that it is hard to draw disciplinary boundaries. Drawing from literature, we identify four competencies—integrating, reframing, formgiving and orchestrating—as distinctive for the discipline of design. Through several examples we show how these competencies feature in the design process, and how these compe- tencies drive different design practices. Although these competencies have to a certain extent always been part of the design discipline, they need to be adapted to the context of complex societal challenges. Hence, we conclude this paper by discussing how these competencies are to be developed and adapted to strengthen the value of the design repertoire when dealing with complex issues in the public sector.
...
There is an increasing interest in the public sector for the repertoire of designers and the value it can bring when working on complex societal challenges. However, what constitutes this repertoire is often not articulated clearly, or it is explained in such generic terms that it is hard to draw disciplinary boundaries. Drawing from literature, we identify four competencies—integrating, reframing, formgiving and orchestrating—as distinctive for the discipline of design. Through several examples we show how these competencies feature in the design process, and how these compe- tencies drive different design practices. Although these competencies have to a certain extent always been part of the design discipline, they need to be adapted to the context of complex societal challenges. Hence, we conclude this paper by discussing how these competencies are to be developed and adapted to strengthen the value of the design repertoire when dealing with complex issues in the public sector.
Framing for the Protein Transition
Eight pathways to foster plant-based diets through design
Conference paper
(2023)
-
A.L. Peeters, N. Tromp, Brit Bulah, Monique van der Meer, Lieke van den Boom, P.P.M. Hekkert
Wie bel je als het maar niet lukt om verandering teweeg te brengen op een lastig vraagstuk? Weinig mensen zullen bij deze vraag spontaan “deze ontwerper” of “die kunstenaar!” uitroepen. Op het eerste gezicht lijken ontwerpers, kunstenaars en andere makers namelijk geen logische samenwerkingspartner. Zo spelen ze vaak zelf geen rol in het vraagstuk en hebben ze geen specifieke domeinexpertise. En bovendien: ontwerpers, die maken toch vooral mooie spullen? [...]
...
Wie bel je als het maar niet lukt om verandering teweeg te brengen op een lastig vraagstuk? Weinig mensen zullen bij deze vraag spontaan “deze ontwerper” of “die kunstenaar!” uitroepen. Op het eerste gezicht lijken ontwerpers, kunstenaars en andere makers namelijk geen logische samenwerkingspartner. Zo spelen ze vaak zelf geen rol in het vraagstuk en hebben ze geen specifieke domeinexpertise. En bovendien: ontwerpers, die maken toch vooral mooie spullen? [...]
Bouwen aan synergetische samenwerkingen
Een onderzoek naar werken over grenzen in complexe veiligheidsvraagstukken
In de Nederlandse veiligheidssector spelen grote, complexe vraagstukken zoals ondermijning, georganiseerde criminaliteit, cybercriminaliteit en toenemende (online) radicalisering en polarisatie. Dit type vraagstukken vereisen nieuwe manieren
van kijken, denken en handelen om deze aan te pakken. Voor het brengen van nieuwe handelingsperspectieven op complexe maatschappelijke vraagstukken wordt steeds vaker samengewerkt met de ontwerpende disciplines. Deze samenwerking tussen publieke veiligheidsorganisaties en creatieve professionals is beloftevol, maar ook lastig en kwetsbaar. Want ondanks groot enthousiasme verloopt de samenwerking niet altijd even probleemloos. Allereerst zijn er botsingen in taal, cultuur en werkwijze. Waar de een werkt met heldere kaders, richtlijnen en protocollen, werkt de ander vanuit serendipiteit, associatie en ambiguïteit. Maar ook op een praktischer niveau valt een partnerschap lastig in te bouwen in de huidige systeemcontext. Wat koop je in als de uitkomsten van een proces nog onzeker zijn? En hoe past een verbredend en experimenterend proces in een organisatie gericht op efficiëntie en resultaat?
In dit onderzoek verkennen we de vraag wat er nodig is om tot meer synergetische samenwerking tussen creatieve professionals en publieke veiligheidsorganisaties te komen bij het werken in partnerschap. Hierbij zien we synergetische samenwerking als de ontwikkeling van uitkomsten die zonder samenwerken niet tot stand waren gekomen. We richten ons op de (infrastructurele) randvoorwaarden waaronder synergetische samenwerking
kan ontstaan bij het complexe ontwerpvraagstukken, en de mogelijkheden voor procesondersteuning die de kans op synergetische samenwerking vergroot.
De onderzoeksmethode bestond uit twee delen: een meervoudige casestudie en een ontwerpend onderzoek. In de meervoudige casestudie onderzochten we vier exemplarische samenwerkingen tussen creatieve professionals en publieke veiligheidsorganisaties. Hierbij zagen we een aantal factoren die gezorgd hebben voor meer of juist minder synergetische samenwerking. In synergetische samenwerkingen zien we dat er structureel meer aandacht wordt besteed aan werken over grenzen: disciplinaire grenzen binnen het team, grenzen met het vraagstuk, grenzen met de organisatie en grenzen met de buitenwereld.Als uitkomst presenteren we aan de hand van vier grenzen waarover heen gewerkt moet worden 16 bouwstenen voor synergetische samenwerking, een eerste aanzet voor aspecten waar in de samenwerking aandacht aan besteed moet worden.Hoe die bouwstenen zich manifesteren in een samenwerking in de praktijk, en wat de ondersteuningsbehoefte van creatieve professionals en randvoorwaarden voor de verdere ontwikkeling van procesondersteuning zijn verkenden we in het ontwerpend onderzoek. Hiervoor hebben we een samenwerkingstraject gevolgd en ondersteund. We zien daarbij mogelijkheden voor de ontwikkeling van een portfolio van instrumenten of infrastructuur specifiek gericht op het ondersteunen van samenwerkingen. Hiervoor formuleerden we, naast de toegepaste procesinterventies, een eerste set van ontwerpprincipes die zich richten op het versterken van professionals in het continu werken over grenzen.We stellen zeer zeker niet dat iedere samenwerking tot een synergetisch succes kan leiden. Maar we hopen wel met dit onderzoek eerste handvatten te geven hoe samenwerken met creatieve professionals vaker tot synergie tussen partners kan leiden, en daarmee de impact op de grote maatschappelijke opgaven van deze tijd kan vergroten. Als afsluiting van het onderzoek geven we enkele richtingen voor vervolgstappen in (ontwerpend) onderzoek, en geven we praktische handvatten door middel van een procesontwerp voor elk van de vier grenzen gericht op professionals om in de praktijk mee aan de slag te gaan voor het inrichten van samenwerkingen. ...
van kijken, denken en handelen om deze aan te pakken. Voor het brengen van nieuwe handelingsperspectieven op complexe maatschappelijke vraagstukken wordt steeds vaker samengewerkt met de ontwerpende disciplines. Deze samenwerking tussen publieke veiligheidsorganisaties en creatieve professionals is beloftevol, maar ook lastig en kwetsbaar. Want ondanks groot enthousiasme verloopt de samenwerking niet altijd even probleemloos. Allereerst zijn er botsingen in taal, cultuur en werkwijze. Waar de een werkt met heldere kaders, richtlijnen en protocollen, werkt de ander vanuit serendipiteit, associatie en ambiguïteit. Maar ook op een praktischer niveau valt een partnerschap lastig in te bouwen in de huidige systeemcontext. Wat koop je in als de uitkomsten van een proces nog onzeker zijn? En hoe past een verbredend en experimenterend proces in een organisatie gericht op efficiëntie en resultaat?
In dit onderzoek verkennen we de vraag wat er nodig is om tot meer synergetische samenwerking tussen creatieve professionals en publieke veiligheidsorganisaties te komen bij het werken in partnerschap. Hierbij zien we synergetische samenwerking als de ontwikkeling van uitkomsten die zonder samenwerken niet tot stand waren gekomen. We richten ons op de (infrastructurele) randvoorwaarden waaronder synergetische samenwerking
kan ontstaan bij het complexe ontwerpvraagstukken, en de mogelijkheden voor procesondersteuning die de kans op synergetische samenwerking vergroot.
De onderzoeksmethode bestond uit twee delen: een meervoudige casestudie en een ontwerpend onderzoek. In de meervoudige casestudie onderzochten we vier exemplarische samenwerkingen tussen creatieve professionals en publieke veiligheidsorganisaties. Hierbij zagen we een aantal factoren die gezorgd hebben voor meer of juist minder synergetische samenwerking. In synergetische samenwerkingen zien we dat er structureel meer aandacht wordt besteed aan werken over grenzen: disciplinaire grenzen binnen het team, grenzen met het vraagstuk, grenzen met de organisatie en grenzen met de buitenwereld.Als uitkomst presenteren we aan de hand van vier grenzen waarover heen gewerkt moet worden 16 bouwstenen voor synergetische samenwerking, een eerste aanzet voor aspecten waar in de samenwerking aandacht aan besteed moet worden.Hoe die bouwstenen zich manifesteren in een samenwerking in de praktijk, en wat de ondersteuningsbehoefte van creatieve professionals en randvoorwaarden voor de verdere ontwikkeling van procesondersteuning zijn verkenden we in het ontwerpend onderzoek. Hiervoor hebben we een samenwerkingstraject gevolgd en ondersteund. We zien daarbij mogelijkheden voor de ontwikkeling van een portfolio van instrumenten of infrastructuur specifiek gericht op het ondersteunen van samenwerkingen. Hiervoor formuleerden we, naast de toegepaste procesinterventies, een eerste set van ontwerpprincipes die zich richten op het versterken van professionals in het continu werken over grenzen.We stellen zeer zeker niet dat iedere samenwerking tot een synergetisch succes kan leiden. Maar we hopen wel met dit onderzoek eerste handvatten te geven hoe samenwerken met creatieve professionals vaker tot synergie tussen partners kan leiden, en daarmee de impact op de grote maatschappelijke opgaven van deze tijd kan vergroten. Als afsluiting van het onderzoek geven we enkele richtingen voor vervolgstappen in (ontwerpend) onderzoek, en geven we praktische handvatten door middel van een procesontwerp voor elk van de vier grenzen gericht op professionals om in de praktijk mee aan de slag te gaan voor het inrichten van samenwerkingen. ...
In de Nederlandse veiligheidssector spelen grote, complexe vraagstukken zoals ondermijning, georganiseerde criminaliteit, cybercriminaliteit en toenemende (online) radicalisering en polarisatie. Dit type vraagstukken vereisen nieuwe manieren
van kijken, denken en handelen om deze aan te pakken. Voor het brengen van nieuwe handelingsperspectieven op complexe maatschappelijke vraagstukken wordt steeds vaker samengewerkt met de ontwerpende disciplines. Deze samenwerking tussen publieke veiligheidsorganisaties en creatieve professionals is beloftevol, maar ook lastig en kwetsbaar. Want ondanks groot enthousiasme verloopt de samenwerking niet altijd even probleemloos. Allereerst zijn er botsingen in taal, cultuur en werkwijze. Waar de een werkt met heldere kaders, richtlijnen en protocollen, werkt de ander vanuit serendipiteit, associatie en ambiguïteit. Maar ook op een praktischer niveau valt een partnerschap lastig in te bouwen in de huidige systeemcontext. Wat koop je in als de uitkomsten van een proces nog onzeker zijn? En hoe past een verbredend en experimenterend proces in een organisatie gericht op efficiëntie en resultaat?
In dit onderzoek verkennen we de vraag wat er nodig is om tot meer synergetische samenwerking tussen creatieve professionals en publieke veiligheidsorganisaties te komen bij het werken in partnerschap. Hierbij zien we synergetische samenwerking als de ontwikkeling van uitkomsten die zonder samenwerken niet tot stand waren gekomen. We richten ons op de (infrastructurele) randvoorwaarden waaronder synergetische samenwerking
kan ontstaan bij het complexe ontwerpvraagstukken, en de mogelijkheden voor procesondersteuning die de kans op synergetische samenwerking vergroot.
De onderzoeksmethode bestond uit twee delen: een meervoudige casestudie en een ontwerpend onderzoek. In de meervoudige casestudie onderzochten we vier exemplarische samenwerkingen tussen creatieve professionals en publieke veiligheidsorganisaties. Hierbij zagen we een aantal factoren die gezorgd hebben voor meer of juist minder synergetische samenwerking. In synergetische samenwerkingen zien we dat er structureel meer aandacht wordt besteed aan werken over grenzen: disciplinaire grenzen binnen het team, grenzen met het vraagstuk, grenzen met de organisatie en grenzen met de buitenwereld.Als uitkomst presenteren we aan de hand van vier grenzen waarover heen gewerkt moet worden 16 bouwstenen voor synergetische samenwerking, een eerste aanzet voor aspecten waar in de samenwerking aandacht aan besteed moet worden.
van kijken, denken en handelen om deze aan te pakken. Voor het brengen van nieuwe handelingsperspectieven op complexe maatschappelijke vraagstukken wordt steeds vaker samengewerkt met de ontwerpende disciplines. Deze samenwerking tussen publieke veiligheidsorganisaties en creatieve professionals is beloftevol, maar ook lastig en kwetsbaar. Want ondanks groot enthousiasme verloopt de samenwerking niet altijd even probleemloos. Allereerst zijn er botsingen in taal, cultuur en werkwijze. Waar de een werkt met heldere kaders, richtlijnen en protocollen, werkt de ander vanuit serendipiteit, associatie en ambiguïteit. Maar ook op een praktischer niveau valt een partnerschap lastig in te bouwen in de huidige systeemcontext. Wat koop je in als de uitkomsten van een proces nog onzeker zijn? En hoe past een verbredend en experimenterend proces in een organisatie gericht op efficiëntie en resultaat?
In dit onderzoek verkennen we de vraag wat er nodig is om tot meer synergetische samenwerking tussen creatieve professionals en publieke veiligheidsorganisaties te komen bij het werken in partnerschap. Hierbij zien we synergetische samenwerking als de ontwikkeling van uitkomsten die zonder samenwerken niet tot stand waren gekomen. We richten ons op de (infrastructurele) randvoorwaarden waaronder synergetische samenwerking
kan ontstaan bij het complexe ontwerpvraagstukken, en de mogelijkheden voor procesondersteuning die de kans op synergetische samenwerking vergroot.
De onderzoeksmethode bestond uit twee delen: een meervoudige casestudie en een ontwerpend onderzoek. In de meervoudige casestudie onderzochten we vier exemplarische samenwerkingen tussen creatieve professionals en publieke veiligheidsorganisaties. Hierbij zagen we een aantal factoren die gezorgd hebben voor meer of juist minder synergetische samenwerking. In synergetische samenwerkingen zien we dat er structureel meer aandacht wordt besteed aan werken over grenzen: disciplinaire grenzen binnen het team, grenzen met het vraagstuk, grenzen met de organisatie en grenzen met de buitenwereld.Als uitkomst presenteren we aan de hand van vier grenzen waarover heen gewerkt moet worden 16 bouwstenen voor synergetische samenwerking, een eerste aanzet voor aspecten waar in de samenwerking aandacht aan besteed moet worden.
Hoe die bouwstenen zich manifesteren in een samenwerking in de praktijk, en wat de ondersteuningsbehoefte van creatieve professionals en randvoorwaarden voor de verdere ontwikkeling van procesondersteuning zijn verkenden we in het ontwerpend onderzoek. Hiervoor hebben we een samenwerkingstraject gevolgd en ondersteund. We zien daarbij mogelijkheden voor de ontwikkeling van een portfolio van instrumenten of infrastructuur specifiek gericht op het ondersteunen van samenwerkingen. Hiervoor formuleerden we, naast de toegepaste procesinterventies, een eerste set van ontwerpprincipes die zich richten op het versterken van professionals in het continu werken over grenzen.
We stellen zeer zeker niet dat iedere samenwerking tot een synergetisch succes kan leiden. Maar we hopen wel met dit onderzoek eerste handvatten te geven hoe samenwerken met creatieve professionals vaker tot synergie tussen partners kan leiden, en daarmee de impact op de grote maatschappelijke opgaven van deze tijd kan vergroten. Als afsluiting van het onderzoek geven we enkele richtingen voor vervolgstappen in (ontwerpend) onderzoek, en geven we praktische handvatten door middel van een procesontwerp voor elk van de vier grenzen gericht op professionals om in de praktijk mee aan de slag te gaan voor het inrichten van samenwerkingen.
Designing adaptable consumption
A new practice to foster food system transitions.
In recent years, more designers have been engaging in transitions for which design activity is used to develop innovations that steer change. However, little is known about how designers develop innovations to foster change along a desired transition path. In this short paper, we explore how designers can develop joint innovations that steer a transition of the Dutch food system to embrace flexibility and cater to enough. We present a new practice called Adaptable Consumption, which aims to realign food safety, quality, and sustainability. Based on our preliminary findings, we discuss how our process inspires reflections on the transition and reveals key indicators for collaborative change. We conclude by reflecting on areas of the process that need further exploration in order to stage the process and design expertise effectively in this highly complex transition context.
...
In recent years, more designers have been engaging in transitions for which design activity is used to develop innovations that steer change. However, little is known about how designers develop innovations to foster change along a desired transition path. In this short paper, we explore how designers can develop joint innovations that steer a transition of the Dutch food system to embrace flexibility and cater to enough. We present a new practice called Adaptable Consumption, which aims to realign food safety, quality, and sustainability. Based on our preliminary findings, we discuss how our process inspires reflections on the transition and reveals key indicators for collaborative change. We conclude by reflecting on areas of the process that need further exploration in order to stage the process and design expertise effectively in this highly complex transition context.
Een wankel evenwicht
Gedrag van personen met een arbeidsongeschikheidsuitkering
Report
(2023)
-
T. van Arkel, Yannick Bleeker, Boukje Cuelenaere, Noor Galesloot, Vera Haanstra, Angelou Korstjens, N. Tromp
Al jaren zijn mensen met een arbeidsongeschiktheidsuitkering in mindere mate aan het werk dan de rest van de beroepsbevolking. Dit verschil is groter dan op grond van hun beperkingen verwacht mag worden. Een groot deel van de ZW-, WGA- en Wajonggerechtigden kan immers nog wel (gedeeltelijk) aan het werk, maar dit lukt blijkbaar moeilijk.
Verschillende professionals van UWV en van re-integratiebedrijven proberen in hun contacten met uitkeringsgerechtigden mensen zo goed mogelijk op weg te helpen naar werk. In dit onderzoek keken we naar hoe het gedrag van uitkeringsgerechtigden beschreven kan worden, welke factoren en dynamieken het gedrag beïnvloeden en welke handelingsperspectieven de uitvoering geboden zouden kunnen worden om tot effectieve(re) re-integratie te komen. We beantwoordden de volgende onderzoeksvraag:
Hoe beïnvloeden dienstverlening en wet- en regelgeving het gedrag van uitkeringsgerechtigden bij re-integratie en welke (verbeterde) concrete handelingsperspectieven kunnen de uitvoering worden geboden om tot een effectieve(re) re-integratie te komen?
...
Al jaren zijn mensen met een arbeidsongeschiktheidsuitkering in mindere mate aan het werk dan de rest van de beroepsbevolking. Dit verschil is groter dan op grond van hun beperkingen verwacht mag worden. Een groot deel van de ZW-, WGA- en Wajonggerechtigden kan immers nog wel (gedeeltelijk) aan het werk, maar dit lukt blijkbaar moeilijk.
Verschillende professionals van UWV en van re-integratiebedrijven proberen in hun contacten met uitkeringsgerechtigden mensen zo goed mogelijk op weg te helpen naar werk. In dit onderzoek keken we naar hoe het gedrag van uitkeringsgerechtigden beschreven kan worden, welke factoren en dynamieken het gedrag beïnvloeden en welke handelingsperspectieven de uitvoering geboden zouden kunnen worden om tot effectieve(re) re-integratie te komen. We beantwoordden de volgende onderzoeksvraag:
Hoe beïnvloeden dienstverlening en wet- en regelgeving het gedrag van uitkeringsgerechtigden bij re-integratie en welke (verbeterde) concrete handelingsperspectieven kunnen de uitvoering worden geboden om tot een effectieve(re) re-integratie te komen?