This thesis project investigates the applicability of different sustainable transport methods for delivering chemical products to the European customers and a decision-making business process is derived from that. So, a set of representative lanes are selected to be involved in this project and the hauliers responsible for those lanes are asked to provide available sustainable transport option for each lane, CO2 emission reduction by the options, cost and on-time delivery as affected KPIs by the options. At the discussion with senior sales managers this info is communicated, and it emerged that there are many other factors than the three main KPIs that determine the applicability of an option for the representative lanes. They are visualized in a decision-making business process that balances the KPIs for determining the applicability of an option for a lane. the design is then validated by applying it on representative lanes and comparing the result with haulier responses. It emerged that the design suggests the applicability of fuel change, payload increase and renewing trucks options for the lanes that have currently direct road transport method. The design results in 13.60% total emission reduction for lanes with any current transport method and 19% for the lanes with current direct road transport and 6% logistics cost increase with no effect on on-time delivery.