The growth of e-commerce and omnichannel retailing has led to significant changes in urban logistics deliveries. In addition to the traditional delivery channels, new solutions have been introduced, such as click-and-collect, parcel locker delivery, crowdshipping, and on-site delivery. However, such solutions require seamless connections between different layers of the city logistics system. These connections form, in the Physical Internet terminology, a “hyperconnected city”. In this context, how do consumers make decisions about logistics services, either as prospective users or as suppliers of last mile logistics services? We argue that a thorough understanding of consumers’ decision-making about last mile services is a prerequisite for the effective exploration of future demand for these services and the design of transport policies. While there is abundant literature on new approaches of last mile logistics, a review of research on consumers’ decision-making and participation in such services is absent. This paper aims to provide such a review and, based on this, provides directions for future research. Based on the existing literature, we propose a conceptual framework that categorises decisions and system attributes affecting consumers’ decision-making. Highlights for future research include interaction between consumers’ demand and supply decisions, changes in consumer preferences, the importance of social networks, and the city-level impacts of hyperconnected last mile delivery.@en

The fast growth of e-commerce in urban areas has led to a surge in last-mile transportation demand and an associated increase of external effects: congestion, noise and visual pollution. This paper analyses a new urban freight transport service that has a potential to reduce this footprint: crowdshipping. Crowdshipping is a service where a package is delivered via a traveller who is already making a personal trip for other purposes. The decision of whether or not to use crowdshipping is known to be subject to various service, time and price conditions, including trust in a correct delivery. The effect of trust has not been investigated explicitly, however. We conduct a stated choice experiment and estimate a hybrid choice model with trust as a situation-specific latent variable. The research design allows us to explore how the relevant attributes influence service adoption via trust. We find a significant influence of established choice attributes on service adoption, except for the delivery company’s reputation and the possibility of damage. In addition, all attributes except delivery time have a significant influence on trust. We conclude that trust has a partially mediating effect on the adoption of the service except delivery time, and a fully mediating effect on adoption via reputation and damage.@en

Crowdsourced shipping or crowdshipping is a promising solution to sustainable parcel delivery, owing to the potential to consolidate freight trips with preexisting passenger trips. Previous literature focuses on these consolidation benefits but does not address the possibility of new activity generation in crowdshipping. In this study, we investigate the willingness of private persons to accept shipments based on a newly generated home-based trip. We compare this to the choices of occasional carriers who build on the daily home–work commute to deliver parcels. Two stated preference experiments are conducted and a multinomial logit choice model and a latent class choice model are employed. These allow us to provide values of time of the occasional carriers, as an original contribution to the literature. The results show that commute-based carrier values of time are higher than those of home-based carriers. Concerning the trip generating power of crowdshipping, we find that low-income groups have a relatively high propensity to generate a home-based pickup and delivery trip. Finally, parcel lockers as delivery points positively influence acceptance of crowdshipping requests, as they allow for more flexibility in delivery times. Together, these results support the notion that crowdshipping can act as a potential trip generator in households.@en

Crowdsourced shipping or crowdshipping is a promising contender for sustainable parcel delivery services due to the potential to consolidate freight trips with pre-existing passenger trips. However, the opportunity for private persons to act as occasional carrier can also generate new trips, which could then increase traffic volumes. Previous literature has focused on the consolidation case only, and has not addressed new activity generation in crowdshipping. In this study we investigate the willingness of private persons to accept shipments based on a newly generated home-based trip and compare this to choices of occasional carriers who had already planned their travel, in this case related to the daily commute. We conduct two stated preference experiments and apply a multinomial logit model to identify preferences. Additionally, a latent class choice model is utilized to explore the existence and effect of heterogeneity in preferences. The results show that commute-based and home-based trips have different VoT parameters and the former is higher than the latter. Parcel lockers as delivery points have a positive effect on acceptance since they allow for more flexibility in delivery times. The latent class model suggests that the distinction between low income and high-income groups is relevant; here, the low-income group has a lower value of time and is more willing to make a detour to execute the delivery. The study provides first quantitative evidence that crowdshipping can act as a potential trip generator in households and recommends that this is taken into account in passenger transportation models.@en