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R.J.H.G. van Heur
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15 records found
1
The purpose of this project is to conduct an applied human factors engineering research on the operator interface unit to reimagine the human-machine interaction of EUV lithography machines.
The user research consists of interviews, observations, a survey, task analysis and incident report analysis. It highlights that the main OIU user groups are install engineers, field service engineers, upgrade engineers, and customer operators. The main differences between the user groups are that, from a machine perspective, the ASML users have infrequent, but long OIU-related use scenarios, and customer operators have more frequent, short OIU-related use scenarios. Additionally, the OIU use environment changes according to the type of user, the workspace around the OIU can be limiting, and the cleanroom can be a stressful environment to work in. Finally, results show that the majority of the users feel physical discomfort when using the OIU after a relatively short use duration.
The design analysis presents a selection of key results that each impact the selection of the following set of design criteria for the future human-machine interaction: Provide textual & pointing input, space for input tools, provide visual output, optimize work posture, use all around machine, mobile device workflow, keep pathways clear, quickly accessible, and ASML aesthetics.
The outcomes of the user research and the design analysis are developed into a design proposal by conducting research into technology advancements, adjacent industries, organizing brainstorm and co-creation sessions, and finally developing and choosing one concept to proceed with.
The proposal is a system applying AR headsets, customer control room advancements, and a new digital platform. It allows the OIU to be removed from the machine and allocates new employee tasks to enhance efficiency. AR headsets enable the engineer to access the machine directly, have real-time work procedures, hands-free gesture and voice control, and improved remote collaboration. The AR headsets and adapted user interface allow the user to access and execute software actions during hardware tasks in the cleanroom. Additionally, longer, software actions can effectively be performed from the control room. This new approach improves the employee work conditions, minimizes cleanroom presence, improves work efficiency, accuracy and safety.
The design proposal is a future vision and is expected to take about 10 years before fully developed. However, due to the urgent conclusions regarding current physical discomfort, it is recommended to pilot a short-term mobile workspace solution in addition to initiating the long-term vision development. ...
The user research consists of interviews, observations, a survey, task analysis and incident report analysis. It highlights that the main OIU user groups are install engineers, field service engineers, upgrade engineers, and customer operators. The main differences between the user groups are that, from a machine perspective, the ASML users have infrequent, but long OIU-related use scenarios, and customer operators have more frequent, short OIU-related use scenarios. Additionally, the OIU use environment changes according to the type of user, the workspace around the OIU can be limiting, and the cleanroom can be a stressful environment to work in. Finally, results show that the majority of the users feel physical discomfort when using the OIU after a relatively short use duration.
The design analysis presents a selection of key results that each impact the selection of the following set of design criteria for the future human-machine interaction: Provide textual & pointing input, space for input tools, provide visual output, optimize work posture, use all around machine, mobile device workflow, keep pathways clear, quickly accessible, and ASML aesthetics.
The outcomes of the user research and the design analysis are developed into a design proposal by conducting research into technology advancements, adjacent industries, organizing brainstorm and co-creation sessions, and finally developing and choosing one concept to proceed with.
The proposal is a system applying AR headsets, customer control room advancements, and a new digital platform. It allows the OIU to be removed from the machine and allocates new employee tasks to enhance efficiency. AR headsets enable the engineer to access the machine directly, have real-time work procedures, hands-free gesture and voice control, and improved remote collaboration. The AR headsets and adapted user interface allow the user to access and execute software actions during hardware tasks in the cleanroom. Additionally, longer, software actions can effectively be performed from the control room. This new approach improves the employee work conditions, minimizes cleanroom presence, improves work efficiency, accuracy and safety.
The design proposal is a future vision and is expected to take about 10 years before fully developed. However, due to the urgent conclusions regarding current physical discomfort, it is recommended to pilot a short-term mobile workspace solution in addition to initiating the long-term vision development. ...
The purpose of this project is to conduct an applied human factors engineering research on the operator interface unit to reimagine the human-machine interaction of EUV lithography machines.
The user research consists of interviews, observations, a survey, task analysis and incident report analysis. It highlights that the main OIU user groups are install engineers, field service engineers, upgrade engineers, and customer operators. The main differences between the user groups are that, from a machine perspective, the ASML users have infrequent, but long OIU-related use scenarios, and customer operators have more frequent, short OIU-related use scenarios. Additionally, the OIU use environment changes according to the type of user, the workspace around the OIU can be limiting, and the cleanroom can be a stressful environment to work in. Finally, results show that the majority of the users feel physical discomfort when using the OIU after a relatively short use duration.
The design analysis presents a selection of key results that each impact the selection of the following set of design criteria for the future human-machine interaction: Provide textual & pointing input, space for input tools, provide visual output, optimize work posture, use all around machine, mobile device workflow, keep pathways clear, quickly accessible, and ASML aesthetics.
The outcomes of the user research and the design analysis are developed into a design proposal by conducting research into technology advancements, adjacent industries, organizing brainstorm and co-creation sessions, and finally developing and choosing one concept to proceed with.
The proposal is a system applying AR headsets, customer control room advancements, and a new digital platform. It allows the OIU to be removed from the machine and allocates new employee tasks to enhance efficiency. AR headsets enable the engineer to access the machine directly, have real-time work procedures, hands-free gesture and voice control, and improved remote collaboration. The AR headsets and adapted user interface allow the user to access and execute software actions during hardware tasks in the cleanroom. Additionally, longer, software actions can effectively be performed from the control room. This new approach improves the employee work conditions, minimizes cleanroom presence, improves work efficiency, accuracy and safety.
The design proposal is a future vision and is expected to take about 10 years before fully developed. However, due to the urgent conclusions regarding current physical discomfort, it is recommended to pilot a short-term mobile workspace solution in addition to initiating the long-term vision development.
The user research consists of interviews, observations, a survey, task analysis and incident report analysis. It highlights that the main OIU user groups are install engineers, field service engineers, upgrade engineers, and customer operators. The main differences between the user groups are that, from a machine perspective, the ASML users have infrequent, but long OIU-related use scenarios, and customer operators have more frequent, short OIU-related use scenarios. Additionally, the OIU use environment changes according to the type of user, the workspace around the OIU can be limiting, and the cleanroom can be a stressful environment to work in. Finally, results show that the majority of the users feel physical discomfort when using the OIU after a relatively short use duration.
The design analysis presents a selection of key results that each impact the selection of the following set of design criteria for the future human-machine interaction: Provide textual & pointing input, space for input tools, provide visual output, optimize work posture, use all around machine, mobile device workflow, keep pathways clear, quickly accessible, and ASML aesthetics.
The outcomes of the user research and the design analysis are developed into a design proposal by conducting research into technology advancements, adjacent industries, organizing brainstorm and co-creation sessions, and finally developing and choosing one concept to proceed with.
The proposal is a system applying AR headsets, customer control room advancements, and a new digital platform. It allows the OIU to be removed from the machine and allocates new employee tasks to enhance efficiency. AR headsets enable the engineer to access the machine directly, have real-time work procedures, hands-free gesture and voice control, and improved remote collaboration. The AR headsets and adapted user interface allow the user to access and execute software actions during hardware tasks in the cleanroom. Additionally, longer, software actions can effectively be performed from the control room. This new approach improves the employee work conditions, minimizes cleanroom presence, improves work efficiency, accuracy and safety.
The design proposal is a future vision and is expected to take about 10 years before fully developed. However, due to the urgent conclusions regarding current physical discomfort, it is recommended to pilot a short-term mobile workspace solution in addition to initiating the long-term vision development.
Exploring cross-cultural design through a concept on value exchange
How redefining public space can create socio-economic space
This graduation project takes place in Kampala, Uganda, in collaboration with Design without Borders Africa (Dwb).
The aim of the project is threefold:
Create social impact in the domain of value exchange in the public space of Kampala,
Apply the Vision in Product design (ViP) method for the first time in the designer’s career and
Evaluate the responsibility of the designer in relation to a cross-cultural design project.
After establishing the ViP domain as ‘value exchange in the public space’ and performing two deconstructions (one by the designer and one by Dwb) extensive research is performed.
It focuses on a time 10 years ahead (2034) and collects 215 factors (statements about the domain): 161 from literature, and 54 from interviews with 35 vendors in Kampala. The factors are clustered into 16 driving forces of the future context.
With the driving forces a framework is constructed of 12 cells, the directions the future context can move into. The axes of the framework reveal the root of the problems around street vending.
(1*) the organization of public space: Kampala’s public space receives meaning from many, misaligned origins. Government planning is not consistent with the use of space.
(*2) socio-economic uncertainty: the sheer numbers of people combined with a lack of jobs creates uncertainty to which people react in different ways. These reactions create their motive to participate in value exchange.
3 cells are chosen to formulate a vision statement. We want to decrease discrimination, provide stability for hustlers and steer investments to where they are needed. Three goals which correspond to the main stakeholders: vendors, clients and the local authority (KCCA). The lost in translation between them must be addressed to enable any social transformation. Integration of vendors must become the goal rather than expulsion. To achieve this we want to reveal the value of value exchange: showing vendors’ contribution in terms of convenience, urban life and economic potential.
With individual and group ideation the concept is developed. It consists of a stall and street design assigning space to vendors in pedestrian zones. Vendors are given fixed categories, streets are replanned and vendors are made the guardians and cleaners of the street. Placement of spots is used to regulate traffic flow and decongest the city. The concept couples this reorganization of public space to the other axis of socio-economic insecurity, by turning street vending from a last resort into a first step up the formal ladder. Vendors can only rent a stall for six months during which they are educated, build a network and are helped in saving money – after the 6 months they are ready to start a full business. The financial and organizational aspects of the concept are also thought out.
Elaborate testing is performed with vendors and authorities. Most of the feedback is worked into the concept. Recommendations for further development include directions for stall design and a road map for taking the concept to a pilot level.
The reflection results in 6 design principles guiding western designers doing projects in radically different contexts.
...
The aim of the project is threefold:
Create social impact in the domain of value exchange in the public space of Kampala,
Apply the Vision in Product design (ViP) method for the first time in the designer’s career and
Evaluate the responsibility of the designer in relation to a cross-cultural design project.
After establishing the ViP domain as ‘value exchange in the public space’ and performing two deconstructions (one by the designer and one by Dwb) extensive research is performed.
It focuses on a time 10 years ahead (2034) and collects 215 factors (statements about the domain): 161 from literature, and 54 from interviews with 35 vendors in Kampala. The factors are clustered into 16 driving forces of the future context.
With the driving forces a framework is constructed of 12 cells, the directions the future context can move into. The axes of the framework reveal the root of the problems around street vending.
(1*) the organization of public space: Kampala’s public space receives meaning from many, misaligned origins. Government planning is not consistent with the use of space.
(*2) socio-economic uncertainty: the sheer numbers of people combined with a lack of jobs creates uncertainty to which people react in different ways. These reactions create their motive to participate in value exchange.
3 cells are chosen to formulate a vision statement. We want to decrease discrimination, provide stability for hustlers and steer investments to where they are needed. Three goals which correspond to the main stakeholders: vendors, clients and the local authority (KCCA). The lost in translation between them must be addressed to enable any social transformation. Integration of vendors must become the goal rather than expulsion. To achieve this we want to reveal the value of value exchange: showing vendors’ contribution in terms of convenience, urban life and economic potential.
With individual and group ideation the concept is developed. It consists of a stall and street design assigning space to vendors in pedestrian zones. Vendors are given fixed categories, streets are replanned and vendors are made the guardians and cleaners of the street. Placement of spots is used to regulate traffic flow and decongest the city. The concept couples this reorganization of public space to the other axis of socio-economic insecurity, by turning street vending from a last resort into a first step up the formal ladder. Vendors can only rent a stall for six months during which they are educated, build a network and are helped in saving money – after the 6 months they are ready to start a full business. The financial and organizational aspects of the concept are also thought out.
Elaborate testing is performed with vendors and authorities. Most of the feedback is worked into the concept. Recommendations for further development include directions for stall design and a road map for taking the concept to a pilot level.
The reflection results in 6 design principles guiding western designers doing projects in radically different contexts.
...
This graduation project takes place in Kampala, Uganda, in collaboration with Design without Borders Africa (Dwb).
The aim of the project is threefold:
Create social impact in the domain of value exchange in the public space of Kampala,
Apply the Vision in Product design (ViP) method for the first time in the designer’s career and
Evaluate the responsibility of the designer in relation to a cross-cultural design project.
After establishing the ViP domain as ‘value exchange in the public space’ and performing two deconstructions (one by the designer and one by Dwb) extensive research is performed.
It focuses on a time 10 years ahead (2034) and collects 215 factors (statements about the domain): 161 from literature, and 54 from interviews with 35 vendors in Kampala. The factors are clustered into 16 driving forces of the future context.
With the driving forces a framework is constructed of 12 cells, the directions the future context can move into. The axes of the framework reveal the root of the problems around street vending.
(1*) the organization of public space: Kampala’s public space receives meaning from many, misaligned origins. Government planning is not consistent with the use of space.
(*2) socio-economic uncertainty: the sheer numbers of people combined with a lack of jobs creates uncertainty to which people react in different ways. These reactions create their motive to participate in value exchange.
3 cells are chosen to formulate a vision statement. We want to decrease discrimination, provide stability for hustlers and steer investments to where they are needed. Three goals which correspond to the main stakeholders: vendors, clients and the local authority (KCCA). The lost in translation between them must be addressed to enable any social transformation. Integration of vendors must become the goal rather than expulsion. To achieve this we want to reveal the value of value exchange: showing vendors’ contribution in terms of convenience, urban life and economic potential.
With individual and group ideation the concept is developed. It consists of a stall and street design assigning space to vendors in pedestrian zones. Vendors are given fixed categories, streets are replanned and vendors are made the guardians and cleaners of the street. Placement of spots is used to regulate traffic flow and decongest the city. The concept couples this reorganization of public space to the other axis of socio-economic insecurity, by turning street vending from a last resort into a first step up the formal ladder. Vendors can only rent a stall for six months during which they are educated, build a network and are helped in saving money – after the 6 months they are ready to start a full business. The financial and organizational aspects of the concept are also thought out.
Elaborate testing is performed with vendors and authorities. Most of the feedback is worked into the concept. Recommendations for further development include directions for stall design and a road map for taking the concept to a pilot level.
The reflection results in 6 design principles guiding western designers doing projects in radically different contexts.
The aim of the project is threefold:
Create social impact in the domain of value exchange in the public space of Kampala,
Apply the Vision in Product design (ViP) method for the first time in the designer’s career and
Evaluate the responsibility of the designer in relation to a cross-cultural design project.
After establishing the ViP domain as ‘value exchange in the public space’ and performing two deconstructions (one by the designer and one by Dwb) extensive research is performed.
It focuses on a time 10 years ahead (2034) and collects 215 factors (statements about the domain): 161 from literature, and 54 from interviews with 35 vendors in Kampala. The factors are clustered into 16 driving forces of the future context.
With the driving forces a framework is constructed of 12 cells, the directions the future context can move into. The axes of the framework reveal the root of the problems around street vending.
(1*) the organization of public space: Kampala’s public space receives meaning from many, misaligned origins. Government planning is not consistent with the use of space.
(*2) socio-economic uncertainty: the sheer numbers of people combined with a lack of jobs creates uncertainty to which people react in different ways. These reactions create their motive to participate in value exchange.
3 cells are chosen to formulate a vision statement. We want to decrease discrimination, provide stability for hustlers and steer investments to where they are needed. Three goals which correspond to the main stakeholders: vendors, clients and the local authority (KCCA). The lost in translation between them must be addressed to enable any social transformation. Integration of vendors must become the goal rather than expulsion. To achieve this we want to reveal the value of value exchange: showing vendors’ contribution in terms of convenience, urban life and economic potential.
With individual and group ideation the concept is developed. It consists of a stall and street design assigning space to vendors in pedestrian zones. Vendors are given fixed categories, streets are replanned and vendors are made the guardians and cleaners of the street. Placement of spots is used to regulate traffic flow and decongest the city. The concept couples this reorganization of public space to the other axis of socio-economic insecurity, by turning street vending from a last resort into a first step up the formal ladder. Vendors can only rent a stall for six months during which they are educated, build a network and are helped in saving money – after the 6 months they are ready to start a full business. The financial and organizational aspects of the concept are also thought out.
Elaborate testing is performed with vendors and authorities. Most of the feedback is worked into the concept. Recommendations for further development include directions for stall design and a road map for taking the concept to a pilot level.
The reflection results in 6 design principles guiding western designers doing projects in radically different contexts.
Computer numerical control (CNC) routers, mills and lasers have enabled engineers, designers and hobbyists to create various complex forms and designs through the process of subtractive manufacturing. Whereas CNC-routers and -lasers are generally used to machine flat 2D shapes out of stock sheets of various kinds of materials, CNC mills are used to create full 3D designs. Even though the machines are capable of creating very intricate and detailed parts, the machines themselves are very large and rigid contraptions. Owning a CNC machine often involves making the decision of either giving up a large amount of workspace, simply to be able to house the machine itself and manufacture large parts. Or saving space by choosing a desktop style CNC machine which comes at the cost of a smaller build area and lesser capabilities.
In order to allow the user to not have to choose between workspace or build area the following design statement was created;
Designing a ‘one size fits all’ resizable CNC router to enable designers, engineers and hobbyists to manufacture (large) parts without the need to compromise valuable workspace. Providing true flexibility to the user in terms of work- and build area.
This design statement laid the foundation for the entire project. In order to fulfil the statement, a resizable CNC router was designed and a fully functional prototype was created.
The concept of this resizable router was achieved by taking a closer look at existing solutions and machines as well as the different users and contexts in which the machines operate, in order to gain a better understanding and derive requirements for the design.
The process taken during the project could be categorized into three different phases; The Research/Analysis Phase, The Idea Generation Phase and the Embodiment/Materialisation Phase. A number of fitting design tools, techniques and methodologies have been implemented during the three different phases of the project. Respectively the most important design tools/techniques that have been implemented were;
A ‘Function Analysis’ which resulted in a ‘Function Structure’ (which formed the basis for the List of Requirements), ‘The Fish Trap Model’ which was used to generate ideas and create the concept and finally the most important model used during this project was the ‘Build Measure Learn’ (BML) loop. The Build Measure Learn loop was kept in mind during the entire process of this project, it describes a process of prototyping, evaluating and reiterating in order to create functional and valuable prototypes in a fast-paced manner.
With the help of the previously mentioned design tools, methods and techniques a design was realized for a resizable CNC router. This design was supported and evaluated with the help of the creation of a fully functional prototype.
...
In order to allow the user to not have to choose between workspace or build area the following design statement was created;
Designing a ‘one size fits all’ resizable CNC router to enable designers, engineers and hobbyists to manufacture (large) parts without the need to compromise valuable workspace. Providing true flexibility to the user in terms of work- and build area.
This design statement laid the foundation for the entire project. In order to fulfil the statement, a resizable CNC router was designed and a fully functional prototype was created.
The concept of this resizable router was achieved by taking a closer look at existing solutions and machines as well as the different users and contexts in which the machines operate, in order to gain a better understanding and derive requirements for the design.
The process taken during the project could be categorized into three different phases; The Research/Analysis Phase, The Idea Generation Phase and the Embodiment/Materialisation Phase. A number of fitting design tools, techniques and methodologies have been implemented during the three different phases of the project. Respectively the most important design tools/techniques that have been implemented were;
A ‘Function Analysis’ which resulted in a ‘Function Structure’ (which formed the basis for the List of Requirements), ‘The Fish Trap Model’ which was used to generate ideas and create the concept and finally the most important model used during this project was the ‘Build Measure Learn’ (BML) loop. The Build Measure Learn loop was kept in mind during the entire process of this project, it describes a process of prototyping, evaluating and reiterating in order to create functional and valuable prototypes in a fast-paced manner.
With the help of the previously mentioned design tools, methods and techniques a design was realized for a resizable CNC router. This design was supported and evaluated with the help of the creation of a fully functional prototype.
...
Computer numerical control (CNC) routers, mills and lasers have enabled engineers, designers and hobbyists to create various complex forms and designs through the process of subtractive manufacturing. Whereas CNC-routers and -lasers are generally used to machine flat 2D shapes out of stock sheets of various kinds of materials, CNC mills are used to create full 3D designs. Even though the machines are capable of creating very intricate and detailed parts, the machines themselves are very large and rigid contraptions. Owning a CNC machine often involves making the decision of either giving up a large amount of workspace, simply to be able to house the machine itself and manufacture large parts. Or saving space by choosing a desktop style CNC machine which comes at the cost of a smaller build area and lesser capabilities.
In order to allow the user to not have to choose between workspace or build area the following design statement was created;
Designing a ‘one size fits all’ resizable CNC router to enable designers, engineers and hobbyists to manufacture (large) parts without the need to compromise valuable workspace. Providing true flexibility to the user in terms of work- and build area.
This design statement laid the foundation for the entire project. In order to fulfil the statement, a resizable CNC router was designed and a fully functional prototype was created.
The concept of this resizable router was achieved by taking a closer look at existing solutions and machines as well as the different users and contexts in which the machines operate, in order to gain a better understanding and derive requirements for the design.
The process taken during the project could be categorized into three different phases; The Research/Analysis Phase, The Idea Generation Phase and the Embodiment/Materialisation Phase. A number of fitting design tools, techniques and methodologies have been implemented during the three different phases of the project. Respectively the most important design tools/techniques that have been implemented were;
A ‘Function Analysis’ which resulted in a ‘Function Structure’ (which formed the basis for the List of Requirements), ‘The Fish Trap Model’ which was used to generate ideas and create the concept and finally the most important model used during this project was the ‘Build Measure Learn’ (BML) loop. The Build Measure Learn loop was kept in mind during the entire process of this project, it describes a process of prototyping, evaluating and reiterating in order to create functional and valuable prototypes in a fast-paced manner.
With the help of the previously mentioned design tools, methods and techniques a design was realized for a resizable CNC router. This design was supported and evaluated with the help of the creation of a fully functional prototype.
In order to allow the user to not have to choose between workspace or build area the following design statement was created;
Designing a ‘one size fits all’ resizable CNC router to enable designers, engineers and hobbyists to manufacture (large) parts without the need to compromise valuable workspace. Providing true flexibility to the user in terms of work- and build area.
This design statement laid the foundation for the entire project. In order to fulfil the statement, a resizable CNC router was designed and a fully functional prototype was created.
The concept of this resizable router was achieved by taking a closer look at existing solutions and machines as well as the different users and contexts in which the machines operate, in order to gain a better understanding and derive requirements for the design.
The process taken during the project could be categorized into three different phases; The Research/Analysis Phase, The Idea Generation Phase and the Embodiment/Materialisation Phase. A number of fitting design tools, techniques and methodologies have been implemented during the three different phases of the project. Respectively the most important design tools/techniques that have been implemented were;
A ‘Function Analysis’ which resulted in a ‘Function Structure’ (which formed the basis for the List of Requirements), ‘The Fish Trap Model’ which was used to generate ideas and create the concept and finally the most important model used during this project was the ‘Build Measure Learn’ (BML) loop. The Build Measure Learn loop was kept in mind during the entire process of this project, it describes a process of prototyping, evaluating and reiterating in order to create functional and valuable prototypes in a fast-paced manner.
With the help of the previously mentioned design tools, methods and techniques a design was realized for a resizable CNC router. This design was supported and evaluated with the help of the creation of a fully functional prototype.
Shared mobility has been present longer than you imagine. In the 1940s, the idea of sharing bicycles started in Switzerland. However, the modern manifestation only became popular about a decade ago, but since then, the market for sharing vehicles has grown significantly. In recent years, different ridesharing services have been popping up. In particular, shared mopeds are on the rise in The Netherlands. Pollution and congestion require us to rethink how we move around and new technologies make sharing continuously easier and more convenient.
However, operating shared mobility comes with its own set of challenges, and one major hurdle is the task of keeping all the vehicles charged. Shared moped providers integrated their mopeds into cities using a free-floating system: the user can leave and park the moped everywhere in the service area. With these mopeds spread out in the city, the providers are using a system called battery swapping to charge all these mopeds. However, the free-floating system has led to mopeds being randomly parked everywhere, causing inconvenience in cities. Sidewalks and streets are cluttered with parked mopeds, obstructing the residents’ movement. Furthermore, the battery swapping service is an expensive charging method, requiring vans, personnel, and storage locations.
The start-up TILER is currently developing a universal wireless charging solution for e-bikes, using the kickstand and a tile placed in the pavement to charge an e-bike. By integrating the current charging technology of TILER during this project, Mick was created. Mick, is a wireless charger designed specifically for electric mopeds. Mick incorporates a charger into the kickstand of the moped, allowing for effortless charging by simply parking the moped on the accompanying charging tile embedded in the pavement.
By integrating TILER’s current charging technology, Mick not only offers a convenient and reliable way to keep shared e-mopeds charged, but it also helps bring order to the cityscape as the mopeds will be neatly parked on their designated spots. This design effectively addresses the challenges associated with bulk charging batteries in the commercial logistic domain, eliminating the need for chaotic charging cabinets and multiple adapters. Moreover, it reduces the reliance on human responsibility, which often leads to reliability and scalability problems, not to mention fire hazards.
Mick’s innovative design not only enhances the charging experience but also improves the overall user experience of the shared mobility system, making it a promising solution for the future.
...
However, operating shared mobility comes with its own set of challenges, and one major hurdle is the task of keeping all the vehicles charged. Shared moped providers integrated their mopeds into cities using a free-floating system: the user can leave and park the moped everywhere in the service area. With these mopeds spread out in the city, the providers are using a system called battery swapping to charge all these mopeds. However, the free-floating system has led to mopeds being randomly parked everywhere, causing inconvenience in cities. Sidewalks and streets are cluttered with parked mopeds, obstructing the residents’ movement. Furthermore, the battery swapping service is an expensive charging method, requiring vans, personnel, and storage locations.
The start-up TILER is currently developing a universal wireless charging solution for e-bikes, using the kickstand and a tile placed in the pavement to charge an e-bike. By integrating the current charging technology of TILER during this project, Mick was created. Mick, is a wireless charger designed specifically for electric mopeds. Mick incorporates a charger into the kickstand of the moped, allowing for effortless charging by simply parking the moped on the accompanying charging tile embedded in the pavement.
By integrating TILER’s current charging technology, Mick not only offers a convenient and reliable way to keep shared e-mopeds charged, but it also helps bring order to the cityscape as the mopeds will be neatly parked on their designated spots. This design effectively addresses the challenges associated with bulk charging batteries in the commercial logistic domain, eliminating the need for chaotic charging cabinets and multiple adapters. Moreover, it reduces the reliance on human responsibility, which often leads to reliability and scalability problems, not to mention fire hazards.
Mick’s innovative design not only enhances the charging experience but also improves the overall user experience of the shared mobility system, making it a promising solution for the future.
...
Shared mobility has been present longer than you imagine. In the 1940s, the idea of sharing bicycles started in Switzerland. However, the modern manifestation only became popular about a decade ago, but since then, the market for sharing vehicles has grown significantly. In recent years, different ridesharing services have been popping up. In particular, shared mopeds are on the rise in The Netherlands. Pollution and congestion require us to rethink how we move around and new technologies make sharing continuously easier and more convenient.
However, operating shared mobility comes with its own set of challenges, and one major hurdle is the task of keeping all the vehicles charged. Shared moped providers integrated their mopeds into cities using a free-floating system: the user can leave and park the moped everywhere in the service area. With these mopeds spread out in the city, the providers are using a system called battery swapping to charge all these mopeds. However, the free-floating system has led to mopeds being randomly parked everywhere, causing inconvenience in cities. Sidewalks and streets are cluttered with parked mopeds, obstructing the residents’ movement. Furthermore, the battery swapping service is an expensive charging method, requiring vans, personnel, and storage locations.
The start-up TILER is currently developing a universal wireless charging solution for e-bikes, using the kickstand and a tile placed in the pavement to charge an e-bike. By integrating the current charging technology of TILER during this project, Mick was created. Mick, is a wireless charger designed specifically for electric mopeds. Mick incorporates a charger into the kickstand of the moped, allowing for effortless charging by simply parking the moped on the accompanying charging tile embedded in the pavement.
By integrating TILER’s current charging technology, Mick not only offers a convenient and reliable way to keep shared e-mopeds charged, but it also helps bring order to the cityscape as the mopeds will be neatly parked on their designated spots. This design effectively addresses the challenges associated with bulk charging batteries in the commercial logistic domain, eliminating the need for chaotic charging cabinets and multiple adapters. Moreover, it reduces the reliance on human responsibility, which often leads to reliability and scalability problems, not to mention fire hazards.
Mick’s innovative design not only enhances the charging experience but also improves the overall user experience of the shared mobility system, making it a promising solution for the future.
However, operating shared mobility comes with its own set of challenges, and one major hurdle is the task of keeping all the vehicles charged. Shared moped providers integrated their mopeds into cities using a free-floating system: the user can leave and park the moped everywhere in the service area. With these mopeds spread out in the city, the providers are using a system called battery swapping to charge all these mopeds. However, the free-floating system has led to mopeds being randomly parked everywhere, causing inconvenience in cities. Sidewalks and streets are cluttered with parked mopeds, obstructing the residents’ movement. Furthermore, the battery swapping service is an expensive charging method, requiring vans, personnel, and storage locations.
The start-up TILER is currently developing a universal wireless charging solution for e-bikes, using the kickstand and a tile placed in the pavement to charge an e-bike. By integrating the current charging technology of TILER during this project, Mick was created. Mick, is a wireless charger designed specifically for electric mopeds. Mick incorporates a charger into the kickstand of the moped, allowing for effortless charging by simply parking the moped on the accompanying charging tile embedded in the pavement.
By integrating TILER’s current charging technology, Mick not only offers a convenient and reliable way to keep shared e-mopeds charged, but it also helps bring order to the cityscape as the mopeds will be neatly parked on their designated spots. This design effectively addresses the challenges associated with bulk charging batteries in the commercial logistic domain, eliminating the need for chaotic charging cabinets and multiple adapters. Moreover, it reduces the reliance on human responsibility, which often leads to reliability and scalability problems, not to mention fire hazards.
Mick’s innovative design not only enhances the charging experience but also improves the overall user experience of the shared mobility system, making it a promising solution for the future.
Circular Design of Electric Toothbrushes
Concept design of an electric toothbrush ready for the circular economy
Electric toothbrushes are the most effective method for maintaining oral hygiene, but also the method with the greatest environmental impact. Most of the impact of electric toothbrushes comes from transport, materials and parts. This means that by extending the product life and enabling local loops, the environmental impact of electric toothbrushes can be reduced. The circular economy encompasses multiple strategies that can be leveraged to achieve this.
So far, there has been little research into designing small waterproof personal care appliances for the circular economy. In this thesis, the challenges and opportunities for transitioning electric toothbrushes to the circular economy are uncovered and a design solution to these challenges and opportunities is proposed. The primary research question for this thesis is:
How can an electric toothbrush be designed suitable for the circular economy?
The first two phases of this thesis were dedicated to uncovering the challenges and opportunities for transitioning electric toothbrushes to the circular economy. In the first phase, research into the state of the circular economy of current electric toothbrushes was performed in which the academic, manufacturer and user perspectives were researched. This led to three key insights for the circular design of an electric toothbrush. In the second phase, an analysis was performed of the implementation of circular design strategies in a representative set of current electric toothbrushes. This led to four key insights for the circular design of an electric toothbrush.
In the third phase of the thesis, the key insights were translated to design challenges and a design solution to tackle these design challenges was conceived. This resulted in the Everbrush electric toothbrush concept.
The battery has been made user replaceable to tackle the primary reason for reaching the end of life, reduced battery performance. An aluminium main body was introduced that aims to increase product attachment by ageing with dignity, which should also increase repair considerations. Another aim of the aluminium main body is to reduce hygiene concerns when purchasing refurbished. The ease of disassembly has been improved significantly which can open up additional opportunities for product life extensions. The amount of elastomers has been reduced by introducing a rotating magnetic power switch, eliminating the need for a power switch seal and increasing high-value recycling performance. Lastly, permanent connections were avoided throughout the design, also increasing high-value recycling performance.
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So far, there has been little research into designing small waterproof personal care appliances for the circular economy. In this thesis, the challenges and opportunities for transitioning electric toothbrushes to the circular economy are uncovered and a design solution to these challenges and opportunities is proposed. The primary research question for this thesis is:
How can an electric toothbrush be designed suitable for the circular economy?
The first two phases of this thesis were dedicated to uncovering the challenges and opportunities for transitioning electric toothbrushes to the circular economy. In the first phase, research into the state of the circular economy of current electric toothbrushes was performed in which the academic, manufacturer and user perspectives were researched. This led to three key insights for the circular design of an electric toothbrush. In the second phase, an analysis was performed of the implementation of circular design strategies in a representative set of current electric toothbrushes. This led to four key insights for the circular design of an electric toothbrush.
In the third phase of the thesis, the key insights were translated to design challenges and a design solution to tackle these design challenges was conceived. This resulted in the Everbrush electric toothbrush concept.
The battery has been made user replaceable to tackle the primary reason for reaching the end of life, reduced battery performance. An aluminium main body was introduced that aims to increase product attachment by ageing with dignity, which should also increase repair considerations. Another aim of the aluminium main body is to reduce hygiene concerns when purchasing refurbished. The ease of disassembly has been improved significantly which can open up additional opportunities for product life extensions. The amount of elastomers has been reduced by introducing a rotating magnetic power switch, eliminating the need for a power switch seal and increasing high-value recycling performance. Lastly, permanent connections were avoided throughout the design, also increasing high-value recycling performance.
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Electric toothbrushes are the most effective method for maintaining oral hygiene, but also the method with the greatest environmental impact. Most of the impact of electric toothbrushes comes from transport, materials and parts. This means that by extending the product life and enabling local loops, the environmental impact of electric toothbrushes can be reduced. The circular economy encompasses multiple strategies that can be leveraged to achieve this.
So far, there has been little research into designing small waterproof personal care appliances for the circular economy. In this thesis, the challenges and opportunities for transitioning electric toothbrushes to the circular economy are uncovered and a design solution to these challenges and opportunities is proposed. The primary research question for this thesis is:
How can an electric toothbrush be designed suitable for the circular economy?
The first two phases of this thesis were dedicated to uncovering the challenges and opportunities for transitioning electric toothbrushes to the circular economy. In the first phase, research into the state of the circular economy of current electric toothbrushes was performed in which the academic, manufacturer and user perspectives were researched. This led to three key insights for the circular design of an electric toothbrush. In the second phase, an analysis was performed of the implementation of circular design strategies in a representative set of current electric toothbrushes. This led to four key insights for the circular design of an electric toothbrush.
In the third phase of the thesis, the key insights were translated to design challenges and a design solution to tackle these design challenges was conceived. This resulted in the Everbrush electric toothbrush concept.
The battery has been made user replaceable to tackle the primary reason for reaching the end of life, reduced battery performance. An aluminium main body was introduced that aims to increase product attachment by ageing with dignity, which should also increase repair considerations. Another aim of the aluminium main body is to reduce hygiene concerns when purchasing refurbished. The ease of disassembly has been improved significantly which can open up additional opportunities for product life extensions. The amount of elastomers has been reduced by introducing a rotating magnetic power switch, eliminating the need for a power switch seal and increasing high-value recycling performance. Lastly, permanent connections were avoided throughout the design, also increasing high-value recycling performance.
So far, there has been little research into designing small waterproof personal care appliances for the circular economy. In this thesis, the challenges and opportunities for transitioning electric toothbrushes to the circular economy are uncovered and a design solution to these challenges and opportunities is proposed. The primary research question for this thesis is:
How can an electric toothbrush be designed suitable for the circular economy?
The first two phases of this thesis were dedicated to uncovering the challenges and opportunities for transitioning electric toothbrushes to the circular economy. In the first phase, research into the state of the circular economy of current electric toothbrushes was performed in which the academic, manufacturer and user perspectives were researched. This led to three key insights for the circular design of an electric toothbrush. In the second phase, an analysis was performed of the implementation of circular design strategies in a representative set of current electric toothbrushes. This led to four key insights for the circular design of an electric toothbrush.
In the third phase of the thesis, the key insights were translated to design challenges and a design solution to tackle these design challenges was conceived. This resulted in the Everbrush electric toothbrush concept.
The battery has been made user replaceable to tackle the primary reason for reaching the end of life, reduced battery performance. An aluminium main body was introduced that aims to increase product attachment by ageing with dignity, which should also increase repair considerations. Another aim of the aluminium main body is to reduce hygiene concerns when purchasing refurbished. The ease of disassembly has been improved significantly which can open up additional opportunities for product life extensions. The amount of elastomers has been reduced by introducing a rotating magnetic power switch, eliminating the need for a power switch seal and increasing high-value recycling performance. Lastly, permanent connections were avoided throughout the design, also increasing high-value recycling performance.
This report covers the development of the Flex Cab +, a multi-purpose interior module for Light Commercial Vehicles.
The project aims to prove the technical feasibility of additional functionalities in a Light Commercial Vehicle (LCV). After analysing the target market and picking a specific LCV type, several “must have” functionalities have been selected. The developed product offers a multi-purpose solution that can be installed in the medium LCV segment. This project builds on to an existing product and aims to prove that with relatively minimal engineering a big impact can be made when it comes to added functionalities.
The feasibility of these functionalities is first verified on a theoretical level, after which a physical prototype was built and installed in an LCV for proof of concept. After evaluating the product on safety and fiscal regulations, a list of recommendations for further development was created.
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The project aims to prove the technical feasibility of additional functionalities in a Light Commercial Vehicle (LCV). After analysing the target market and picking a specific LCV type, several “must have” functionalities have been selected. The developed product offers a multi-purpose solution that can be installed in the medium LCV segment. This project builds on to an existing product and aims to prove that with relatively minimal engineering a big impact can be made when it comes to added functionalities.
The feasibility of these functionalities is first verified on a theoretical level, after which a physical prototype was built and installed in an LCV for proof of concept. After evaluating the product on safety and fiscal regulations, a list of recommendations for further development was created.
...
This report covers the development of the Flex Cab +, a multi-purpose interior module for Light Commercial Vehicles.
The project aims to prove the technical feasibility of additional functionalities in a Light Commercial Vehicle (LCV). After analysing the target market and picking a specific LCV type, several “must have” functionalities have been selected. The developed product offers a multi-purpose solution that can be installed in the medium LCV segment. This project builds on to an existing product and aims to prove that with relatively minimal engineering a big impact can be made when it comes to added functionalities.
The feasibility of these functionalities is first verified on a theoretical level, after which a physical prototype was built and installed in an LCV for proof of concept. After evaluating the product on safety and fiscal regulations, a list of recommendations for further development was created.
The project aims to prove the technical feasibility of additional functionalities in a Light Commercial Vehicle (LCV). After analysing the target market and picking a specific LCV type, several “must have” functionalities have been selected. The developed product offers a multi-purpose solution that can be installed in the medium LCV segment. This project builds on to an existing product and aims to prove that with relatively minimal engineering a big impact can be made when it comes to added functionalities.
The feasibility of these functionalities is first verified on a theoretical level, after which a physical prototype was built and installed in an LCV for proof of concept. After evaluating the product on safety and fiscal regulations, a list of recommendations for further development was created.
Last-mile delivery robots intended to operate on the sidewalk still require supervision because they are only semi-autonomous. If left to their own devices, they tend to cause undesired interactions. Our project proposes a design philosophy that can reduce the amount and severity of these interactions, improving the overall acceptance of sidewalk delivery robots. Our proposed design philosophy uses the power of expressive movement to create delivery robots with a streetwise attitude. Being streetwise means possessing behavioural qualities that allow you to deal with the potential difficulties of an urban environment. Using creative association, we narrowed these qualities down to confidence, pride, calmness, stability and smoothness. A design probe study confirmed that the streetwise qualities can be used to differentiate between desirable and undesirable events. Next, we propose a methodology to combine our streetwise qualities with movement theories. We verify the efficacy of the method in a 2D movement study. The results suggest that our interpretation of the movement theories is on the right track, but more iterations are necessary to improve the method's reliability. During our final evaluation, we combine all our findings in a 3D video prototype scenario to confirm if they hold up in a more realistic and relatable context. We showed participants two different versions of this scenario to compare a streetwise delivery robot with a non-streetwise delivery robot in terms of desirability. Both versions turned out to have positives and negatives, but overall, the streetwise robot appeared more favourable.
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Last-mile delivery robots intended to operate on the sidewalk still require supervision because they are only semi-autonomous. If left to their own devices, they tend to cause undesired interactions. Our project proposes a design philosophy that can reduce the amount and severity of these interactions, improving the overall acceptance of sidewalk delivery robots. Our proposed design philosophy uses the power of expressive movement to create delivery robots with a streetwise attitude. Being streetwise means possessing behavioural qualities that allow you to deal with the potential difficulties of an urban environment. Using creative association, we narrowed these qualities down to confidence, pride, calmness, stability and smoothness. A design probe study confirmed that the streetwise qualities can be used to differentiate between desirable and undesirable events. Next, we propose a methodology to combine our streetwise qualities with movement theories. We verify the efficacy of the method in a 2D movement study. The results suggest that our interpretation of the movement theories is on the right track, but more iterations are necessary to improve the method's reliability. During our final evaluation, we combine all our findings in a 3D video prototype scenario to confirm if they hold up in a more realistic and relatable context. We showed participants two different versions of this scenario to compare a streetwise delivery robot with a non-streetwise delivery robot in terms of desirability. Both versions turned out to have positives and negatives, but overall, the streetwise robot appeared more favourable.
Student Living in 2040
A vision for student housing corporation DUWO to stimulate social well-being
DUWO, the largest student housing corporation in the Netherlands, strives to contribute to the best time of a student’s life by offering suitable and affordable housing for both national- and international students. An opportunity here is to explore the wishes and expectations of student housing in the future to build new innovative/ successful student buildings that also contribute to the student’s well-being. The research question of this project: How can DUWO contribute to the better well-being of all students, now and in the future? Literature research concludes that quality of life, life satisfaction and happiness are all different terms describing well-being. Findings on happiness research show that the human biopsychological pathway, which balances positive/negative feelings, predominantly determines our overall feeling of happiness. As human interaction heavily affects our positive feelings, one can see that valuable relationships make people happy. To stimulate the formation of these valuable relationships, one should start to facilitate social contact. Internal research shows the increasing interest of DUWO in the well-being topic, which results in practical ideas. Nonetheless, the main focus still lies with affordability and availability. This focus and the stimulus of the Dutch rent allowance/valuation system results in the corporation mostly building studios. This result affects the way students build these valuable relationships. From an abstract level, it also seems that there is a gap between the corporation’s intentions and the expectations of the students. DUWO focuses on the future and the collective, whereas students ask themselves what it implies for their individual situation in the present. The reframed challenge: Find out how DUWO can support social relations between students living in the same building and get a better understanding of students’ needs, to be able to design for those needs and support well-being. To stimulate the formation of valuable relationships, one should promote community building. People within the community dare to be interpersonally vulnerable, which creates emotional safety and intimacy. To be part of a community also provides a feeling of belonging. The best way to stimulate community building is to facilitate contact and to create a feeling of involvement. Design requirements: 1. DUWO has to get a better understanding of the students their needs. 2. Student housing should stimulate social contact and create a feeling of involvement. 3. Students need to know beforehand how they can give input and how DUWO will use their input. 4. Students should be able to respond to specific topics which they care about The final design outcomes:1.Internal policy change. Embrace well-being internally. Make it the basis to inform the policy. Ensure that affordability and availability no longer determine the future of student living. 2.Enrich the communication between DUWO and the student. Involve students via statements inside the DUWO app. See what students think and how many are concerned about which subject. Link these polls to offline discussion evenings where students can share their input elaborately. 3. Architecture recommendations. Ensure the building itself promotes social contact, plus create a feeling of belonging through designing for hierarchy.
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DUWO, the largest student housing corporation in the Netherlands, strives to contribute to the best time of a student’s life by offering suitable and affordable housing for both national- and international students. An opportunity here is to explore the wishes and expectations of student housing in the future to build new innovative/ successful student buildings that also contribute to the student’s well-being. The research question of this project: How can DUWO contribute to the better well-being of all students, now and in the future? Literature research concludes that quality of life, life satisfaction and happiness are all different terms describing well-being. Findings on happiness research show that the human biopsychological pathway, which balances positive/negative feelings, predominantly determines our overall feeling of happiness. As human interaction heavily affects our positive feelings, one can see that valuable relationships make people happy. To stimulate the formation of these valuable relationships, one should start to facilitate social contact. Internal research shows the increasing interest of DUWO in the well-being topic, which results in practical ideas. Nonetheless, the main focus still lies with affordability and availability. This focus and the stimulus of the Dutch rent allowance/valuation system results in the corporation mostly building studios. This result affects the way students build these valuable relationships. From an abstract level, it also seems that there is a gap between the corporation’s intentions and the expectations of the students. DUWO focuses on the future and the collective, whereas students ask themselves what it implies for their individual situation in the present. The reframed challenge: Find out how DUWO can support social relations between students living in the same building and get a better understanding of students’ needs, to be able to design for those needs and support well-being. To stimulate the formation of valuable relationships, one should promote community building. People within the community dare to be interpersonally vulnerable, which creates emotional safety and intimacy. To be part of a community also provides a feeling of belonging. The best way to stimulate community building is to facilitate contact and to create a feeling of involvement. Design requirements: 1. DUWO has to get a better understanding of the students their needs. 2. Student housing should stimulate social contact and create a feeling of involvement. 3. Students need to know beforehand how they can give input and how DUWO will use their input. 4. Students should be able to respond to specific topics which they care about The final design outcomes:1.Internal policy change. Embrace well-being internally. Make it the basis to inform the policy. Ensure that affordability and availability no longer determine the future of student living. 2.Enrich the communication between DUWO and the student. Involve students via statements inside the DUWO app. See what students think and how many are concerned about which subject. Link these polls to offline discussion evenings where students can share their input elaborately. 3. Architecture recommendations. Ensure the building itself promotes social contact, plus create a feeling of belonging through designing for hierarchy.
In 2020 our lives have been turned upside down by the outbreak of COVID-19. Working from home became the new standard, forcing the whole world into the biggest remote working experiment ever. The already existing remote working trend caught wind and changed the future of work to hybrid working in an office ecosystem. With a large number of companies and employees being inexperienced with hybrid working, new challenges and unfulfilled needs came to light. Literature research and more than 50 interviews with people from 31 companies were done to identify these challenges and develop a deep understanding of them. The three problem categories are asymmetrical communication, disconnected office ecosystem and unprepared companies. The decision was made to focus on asymmetrical communication in hybrid meetings. Hybrid meetings are meetings with both online and in-office participants. These types of meetings make the online participants feel invaluable. This is caused by them not feeling involved and struggling to give input. In the long term this can lead to a decrease in employee satisfaction. Communication science helps explain why hybrid communication is hard, especially for the remote attendees. We humans collect countless information points from each other, which we unconsciously process and use for smooth and natural conversation. With video communication crucial information is filtered out, with eye contact and (selective) gaze, body language and life-sized scale being the most impactful ones. The goal of the project is to develop a product that enriches hybrid communication by supporting previously lost information. The technology developed in the design phase is coined artificial eye contact, which is based on the science of eye contact and selective gaze. Through validation experiments artificial eye contact was found to be successful in establishing similar effects. These effects are involvement, group dynamics, trust and convincement for eye contact, and more attention towards online participants, better group dynamics and a higher turn taking frequency for selective gaze. The retail price is 300 euros, but an additional data driven dashboard with a subscription model will still be validated. The product will form the foundation for a Startup, called Be There, with the mission of enabling natural and equal communication between meeting participants from different locations in the office ecosystem. Raising capital and patenting the technology are the next steps in the company planning. To conclude the project, validate the problem solution fit and partially validate the product market fit a pilot was done with Delta Capita, a technology consultancy from Amsterdam. The Be There One proved its value and collected the first Letter of Intent.
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In 2020 our lives have been turned upside down by the outbreak of COVID-19. Working from home became the new standard, forcing the whole world into the biggest remote working experiment ever. The already existing remote working trend caught wind and changed the future of work to hybrid working in an office ecosystem. With a large number of companies and employees being inexperienced with hybrid working, new challenges and unfulfilled needs came to light. Literature research and more than 50 interviews with people from 31 companies were done to identify these challenges and develop a deep understanding of them. The three problem categories are asymmetrical communication, disconnected office ecosystem and unprepared companies. The decision was made to focus on asymmetrical communication in hybrid meetings. Hybrid meetings are meetings with both online and in-office participants. These types of meetings make the online participants feel invaluable. This is caused by them not feeling involved and struggling to give input. In the long term this can lead to a decrease in employee satisfaction. Communication science helps explain why hybrid communication is hard, especially for the remote attendees. We humans collect countless information points from each other, which we unconsciously process and use for smooth and natural conversation. With video communication crucial information is filtered out, with eye contact and (selective) gaze, body language and life-sized scale being the most impactful ones. The goal of the project is to develop a product that enriches hybrid communication by supporting previously lost information. The technology developed in the design phase is coined artificial eye contact, which is based on the science of eye contact and selective gaze. Through validation experiments artificial eye contact was found to be successful in establishing similar effects. These effects are involvement, group dynamics, trust and convincement for eye contact, and more attention towards online participants, better group dynamics and a higher turn taking frequency for selective gaze. The retail price is 300 euros, but an additional data driven dashboard with a subscription model will still be validated. The product will form the foundation for a Startup, called Be There, with the mission of enabling natural and equal communication between meeting participants from different locations in the office ecosystem. Raising capital and patenting the technology are the next steps in the company planning. To conclude the project, validate the problem solution fit and partially validate the product market fit a pilot was done with Delta Capita, a technology consultancy from Amsterdam. The Be There One proved its value and collected the first Letter of Intent.
The Digital Entrance for Primary Care
Translating patients’ and caregivers’ needs into a new way to interact and connect
The current pandemic has drastically changed the primary care field. Suddenly, GP practices had to implement more digital or ‘care at a distance’ methods to keep interacting with patients. This was reflected by the strong increase in telephone consults and practices that used video calling for the first time. However, the sudden digital experience is not welcomed with open arms by patients and caregivers. 47% of the patient express that they are not positive about ‘care at a distance’ modalities (Meurs, 2020b), and approximately only a quarter of caregivers want to intensify e-consultation methods after the pandemic (Keuper, 2020). It is quite likely that after this pandemic, both groups return to the previous status quo, regardless of the benefits that eHealth and e-consultation can provide. The goal of this graduation project was to increase the adoption of e-consultation in primary care together with IZER. The graduation project followed the roadmapping process, starting with an analysis consisting of a literature study, qualitative interviews, and observations. During the research, caregivers and patients were thoroughly analysed to search for trends and wishes about (digital) primary care. The major discovered trends were the need for higher efficiency in the process due to the high effort of digitalisation, the demanded shift in control to the patient, the need for accessibility for the patient, the wish for digital to support the process, and the need for good communication. The result is DagKo: the Data-driven complaint support for patients in primary care (Data-gedreven Klacht Ondersteuning). DagKo is a software service that supports patients to do their triage independently and guides them towards the best next step concerning their complaint and medical history. The service uses data from previous patients with similar situations to analyse the most efficient and effective methods in a specific situation. Additionally, new consultation options are added to enhance the right care in the right situation. These additions consist of a data-driven virtual doctor, a monitoring program and a quickly accessible doctor service. The needs and wishes of the patients and caregivers were translated into DagKo. The software provides increased accessibility and control for the patients. It is an app that listens carefully to the user and gives options for the best suitable care. Because of the smart use of data, caregivers will be supported with suitable advice during their triage. Caregivers just have to confirm the suggested modality. This will result in an increase in efficiency for the caregivers, letting them give more attention to patients that need it by spending less time on simple situations. During the user-testing, patients experienced the two characteristics of the concept, the option to choose and data-driven advice based on effectiveness and efficiency, as positive. The additional modalities were ranked relatively positively, but due to the futuristic aspects were also harder to grasp. Caregivers also expressed support for the concept of DagKo. The caregiver acknowledged the potential of the gain in efficiency and it was recognized that the service is especially useful for filtering easier complaints.
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The current pandemic has drastically changed the primary care field. Suddenly, GP practices had to implement more digital or ‘care at a distance’ methods to keep interacting with patients. This was reflected by the strong increase in telephone consults and practices that used video calling for the first time. However, the sudden digital experience is not welcomed with open arms by patients and caregivers. 47% of the patient express that they are not positive about ‘care at a distance’ modalities (Meurs, 2020b), and approximately only a quarter of caregivers want to intensify e-consultation methods after the pandemic (Keuper, 2020). It is quite likely that after this pandemic, both groups return to the previous status quo, regardless of the benefits that eHealth and e-consultation can provide. The goal of this graduation project was to increase the adoption of e-consultation in primary care together with IZER. The graduation project followed the roadmapping process, starting with an analysis consisting of a literature study, qualitative interviews, and observations. During the research, caregivers and patients were thoroughly analysed to search for trends and wishes about (digital) primary care. The major discovered trends were the need for higher efficiency in the process due to the high effort of digitalisation, the demanded shift in control to the patient, the need for accessibility for the patient, the wish for digital to support the process, and the need for good communication. The result is DagKo: the Data-driven complaint support for patients in primary care (Data-gedreven Klacht Ondersteuning). DagKo is a software service that supports patients to do their triage independently and guides them towards the best next step concerning their complaint and medical history. The service uses data from previous patients with similar situations to analyse the most efficient and effective methods in a specific situation. Additionally, new consultation options are added to enhance the right care in the right situation. These additions consist of a data-driven virtual doctor, a monitoring program and a quickly accessible doctor service. The needs and wishes of the patients and caregivers were translated into DagKo. The software provides increased accessibility and control for the patients. It is an app that listens carefully to the user and gives options for the best suitable care. Because of the smart use of data, caregivers will be supported with suitable advice during their triage. Caregivers just have to confirm the suggested modality. This will result in an increase in efficiency for the caregivers, letting them give more attention to patients that need it by spending less time on simple situations. During the user-testing, patients experienced the two characteristics of the concept, the option to choose and data-driven advice based on effectiveness and efficiency, as positive. The additional modalities were ranked relatively positively, but due to the futuristic aspects were also harder to grasp. Caregivers also expressed support for the concept of DagKo. The caregiver acknowledged the potential of the gain in efficiency and it was recognized that the service is especially useful for filtering easier complaints.
This graduation project investigates the challenges of designing a safety critical consumer product suitable for the refurbishment loop of the circular economy through a case study on child car seats. Currently when child car seats are reused or resold on the second-hand market, their safety cannot be guaranteed as it is unknown whether the child car seat has previously been involved in a car accident. When child car seats are integrated in a refurbishment system, their safety can be guaranteed and thus their lifespan of safe use can be elongated.
The refurbishment of child car seats starts with determining whether the child car seat has been in a crash, for example by integrating impact sensors in the child car seat through which the history of a child car seat can be known. Subsequently, it consists of inspecting all priority parts of the product; those are the parts most relevant for refurbishment because of their functional importance, failure frequency, and economic and environmental value. Based on these aspects, the priority parts of baby car seats are determined. The parts with the highest functional priority in child car seats are the parts that fulfil a safety critical function: either the part is responsible for the absorption of the crash impact, or the part contributes to the correct installation of the child in the child car seat or of the child car seat in the car. Three existing baby car seats and ISOfix bases are assessed on their ease of disassembly following the Hotspot Mapping method and the results are visualised in a Disassembly Map showing their disassembly sequence and product architecture. Based on this analysis it can be concluded that currently not all priority parts of both baby car seats and ISOfix bases are removable and that the product architecture of these product can be further improved for ease of disassembly and thus for refurbishment. The Disassembly Depth Index is developed to illustrate the level of parallelism within a product’s disassembly sequence. A set of guidelines is established which can be used to design safety critical consumer products tailored to refurbishment. This set of guidelines firstly incorporates guidelines specifically for safety critical products and furthermore consists of guidelines for product architecture, materials, and fasteners. To illustrate these guidelines a redesign of a baby car seat and of an ISOfix base has been made. These products are improved for refurbishment through the elimination of non-priority parts, by making safety critical parts removable and bringing them to the surface, by increasing the level of parallelism in the disassembly sequence, and by substituting materials with alternatives better suited for refurbishment. ...
The refurbishment of child car seats starts with determining whether the child car seat has been in a crash, for example by integrating impact sensors in the child car seat through which the history of a child car seat can be known. Subsequently, it consists of inspecting all priority parts of the product; those are the parts most relevant for refurbishment because of their functional importance, failure frequency, and economic and environmental value. Based on these aspects, the priority parts of baby car seats are determined. The parts with the highest functional priority in child car seats are the parts that fulfil a safety critical function: either the part is responsible for the absorption of the crash impact, or the part contributes to the correct installation of the child in the child car seat or of the child car seat in the car. Three existing baby car seats and ISOfix bases are assessed on their ease of disassembly following the Hotspot Mapping method and the results are visualised in a Disassembly Map showing their disassembly sequence and product architecture. Based on this analysis it can be concluded that currently not all priority parts of both baby car seats and ISOfix bases are removable and that the product architecture of these product can be further improved for ease of disassembly and thus for refurbishment. The Disassembly Depth Index is developed to illustrate the level of parallelism within a product’s disassembly sequence. A set of guidelines is established which can be used to design safety critical consumer products tailored to refurbishment. This set of guidelines firstly incorporates guidelines specifically for safety critical products and furthermore consists of guidelines for product architecture, materials, and fasteners. To illustrate these guidelines a redesign of a baby car seat and of an ISOfix base has been made. These products are improved for refurbishment through the elimination of non-priority parts, by making safety critical parts removable and bringing them to the surface, by increasing the level of parallelism in the disassembly sequence, and by substituting materials with alternatives better suited for refurbishment. ...
This graduation project investigates the challenges of designing a safety critical consumer product suitable for the refurbishment loop of the circular economy through a case study on child car seats. Currently when child car seats are reused or resold on the second-hand market, their safety cannot be guaranteed as it is unknown whether the child car seat has previously been involved in a car accident. When child car seats are integrated in a refurbishment system, their safety can be guaranteed and thus their lifespan of safe use can be elongated.
The refurbishment of child car seats starts with determining whether the child car seat has been in a crash, for example by integrating impact sensors in the child car seat through which the history of a child car seat can be known. Subsequently, it consists of inspecting all priority parts of the product; those are the parts most relevant for refurbishment because of their functional importance, failure frequency, and economic and environmental value. Based on these aspects, the priority parts of baby car seats are determined. The parts with the highest functional priority in child car seats are the parts that fulfil a safety critical function: either the part is responsible for the absorption of the crash impact, or the part contributes to the correct installation of the child in the child car seat or of the child car seat in the car. Three existing baby car seats and ISOfix bases are assessed on their ease of disassembly following the Hotspot Mapping method and the results are visualised in a Disassembly Map showing their disassembly sequence and product architecture. Based on this analysis it can be concluded that currently not all priority parts of both baby car seats and ISOfix bases are removable and that the product architecture of these product can be further improved for ease of disassembly and thus for refurbishment. The Disassembly Depth Index is developed to illustrate the level of parallelism within a product’s disassembly sequence. A set of guidelines is established which can be used to design safety critical consumer products tailored to refurbishment. This set of guidelines firstly incorporates guidelines specifically for safety critical products and furthermore consists of guidelines for product architecture, materials, and fasteners. To illustrate these guidelines a redesign of a baby car seat and of an ISOfix base has been made. These products are improved for refurbishment through the elimination of non-priority parts, by making safety critical parts removable and bringing them to the surface, by increasing the level of parallelism in the disassembly sequence, and by substituting materials with alternatives better suited for refurbishment.
The refurbishment of child car seats starts with determining whether the child car seat has been in a crash, for example by integrating impact sensors in the child car seat through which the history of a child car seat can be known. Subsequently, it consists of inspecting all priority parts of the product; those are the parts most relevant for refurbishment because of their functional importance, failure frequency, and economic and environmental value. Based on these aspects, the priority parts of baby car seats are determined. The parts with the highest functional priority in child car seats are the parts that fulfil a safety critical function: either the part is responsible for the absorption of the crash impact, or the part contributes to the correct installation of the child in the child car seat or of the child car seat in the car. Three existing baby car seats and ISOfix bases are assessed on their ease of disassembly following the Hotspot Mapping method and the results are visualised in a Disassembly Map showing their disassembly sequence and product architecture. Based on this analysis it can be concluded that currently not all priority parts of both baby car seats and ISOfix bases are removable and that the product architecture of these product can be further improved for ease of disassembly and thus for refurbishment. The Disassembly Depth Index is developed to illustrate the level of parallelism within a product’s disassembly sequence. A set of guidelines is established which can be used to design safety critical consumer products tailored to refurbishment. This set of guidelines firstly incorporates guidelines specifically for safety critical products and furthermore consists of guidelines for product architecture, materials, and fasteners. To illustrate these guidelines a redesign of a baby car seat and of an ISOfix base has been made. These products are improved for refurbishment through the elimination of non-priority parts, by making safety critical parts removable and bringing them to the surface, by increasing the level of parallelism in the disassembly sequence, and by substituting materials with alternatives better suited for refurbishment.
The HEMS crew is planning to conduct research on implementing ECPR treatment during OHCA cases. A data collector that collects time and chest compression data is needed for the research. Thus, this graduation project is focused on the design of a data collector for HEMS crew during OHCA. This report describes the whole process of developing the design of the data collector. The process starts with a design brief that elaborates the design assignment. Then four cycles of project development are carried out: the first cycle is focused on context analysis and exploration of possible solutions; the second cycle is focused on the electronics prototype and data transfer system building; the third cycle is focused on the housing design of the collector; the last cycle is concluded with a validated final design and recommendations on implementation. This project collaborates with Dr. Dinis Reis Miranda from the HEMS lifeliner 2 and Erasmus MC - University Medical Center.
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The HEMS crew is planning to conduct research on implementing ECPR treatment during OHCA cases. A data collector that collects time and chest compression data is needed for the research. Thus, this graduation project is focused on the design of a data collector for HEMS crew during OHCA. This report describes the whole process of developing the design of the data collector. The process starts with a design brief that elaborates the design assignment. Then four cycles of project development are carried out: the first cycle is focused on context analysis and exploration of possible solutions; the second cycle is focused on the electronics prototype and data transfer system building; the third cycle is focused on the housing design of the collector; the last cycle is concluded with a validated final design and recommendations on implementation. This project collaborates with Dr. Dinis Reis Miranda from the HEMS lifeliner 2 and Erasmus MC - University Medical Center.
In the Netherlands an estimated amount of 1.75 million people are suffering from asthma, from which an estimated amount of 300,000 are children. Even though the treatment of asthma has come a long way, nonadherence in asthma patients regarding their treatment remains high. This nonadherence is in part linked to the visual appearance of asthma inhaler devices and the ease of incorrectly interacting with these devices. The combination of using a metered dose inhaler (MDI) with a (valved) spacer chamber significantly decreases the likelihood of device interaction issues, but it worsens the visual appearance of the device, making it the least popular asthma inhaler device and also the least likely to be used in public. A concept has been developed in order to make the combination of an MDI + spacer chamber more appealing to use amongst younger asthma patients (children), especially in public. This concept consists of a housing which can hold and disguise an MDI + spacer chamber whilst providing an outwardly appearance of a sports water bottle. Interaction with this concept also provides an outwardly appearance as a person who is drinking from a sports water bottle, as opposed to that of a patient who is inhaling from a medical device. This concept aims to provide the advantages of an MDI + spacer chamber whilst simultaneously decreasing factors of embarrassment and/or reluctance to use such a device in public. Finally a usability study and a user experience (UX) have been conducted in order to evaluate whether the developed concept performs as intended.
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In the Netherlands an estimated amount of 1.75 million people are suffering from asthma, from which an estimated amount of 300,000 are children. Even though the treatment of asthma has come a long way, nonadherence in asthma patients regarding their treatment remains high. This nonadherence is in part linked to the visual appearance of asthma inhaler devices and the ease of incorrectly interacting with these devices. The combination of using a metered dose inhaler (MDI) with a (valved) spacer chamber significantly decreases the likelihood of device interaction issues, but it worsens the visual appearance of the device, making it the least popular asthma inhaler device and also the least likely to be used in public. A concept has been developed in order to make the combination of an MDI + spacer chamber more appealing to use amongst younger asthma patients (children), especially in public. This concept consists of a housing which can hold and disguise an MDI + spacer chamber whilst providing an outwardly appearance of a sports water bottle. Interaction with this concept also provides an outwardly appearance as a person who is drinking from a sports water bottle, as opposed to that of a patient who is inhaling from a medical device. This concept aims to provide the advantages of an MDI + spacer chamber whilst simultaneously decreasing factors of embarrassment and/or reluctance to use such a device in public. Finally a usability study and a user experience (UX) have been conducted in order to evaluate whether the developed concept performs as intended.
Design For Workflow Intelligence In Cardiology
Prompt User Liaison Service Experience system
Workflow orchestration in healthcare is a desirable field with massive opportunities. Healthcare providers are under pressure to deliver greater value and even faster than ever before. They have to deliver better care at lower cost while serving more patients. A number of integrated solutions are present in the field. However, the need for the medical staff to get the right information at the right time and the right place is prominent.
In Cardiology, cardiovascular disease now heads the World Health Organisation list of biggest killers in the world and is rapidly increasing in prevalence. On the face of it, cardiovascular disease should be ideal for developing innovative models of care that will improve the well being of the population and the sustainability of their healthcare systems.
Not connected and with multiple data entry points – the potential for human error is greater. One important step is the development of integrated solutions that streamline workflow and make procedures easier.
We tackle these problems by addressing the unmet needs from research, and translate them into requirements. The requirements are the principles that lead to a strategic design solution – PULSE – Prompt User Liaison Service Experience system.
The PULSE system is designed for the Cardiology domain. Further, the target users are in the categories of doctors, physicians and nurses. It helps the Cardiology staff to plan the right actions and make the best decisions. Moreover, it supports the Cardiology staff to collaborate with other professionals more effectively. Furthermore, PULSE is designed to hover above existing systems in hospitals that integrates information a professional needs. It is believed that PULSE can help in accomplishing effective planning, and ultimately leads to more time in better patient care. PULSE is not merely a digital product. It is a hybrid of product and service that brings workload efficiency and flexibility to the medical professionals. The vision we have for PULSE is connected well-being. It aligns to the mission of Philips: to improve the lives of billions of people in the near future. ...
In Cardiology, cardiovascular disease now heads the World Health Organisation list of biggest killers in the world and is rapidly increasing in prevalence. On the face of it, cardiovascular disease should be ideal for developing innovative models of care that will improve the well being of the population and the sustainability of their healthcare systems.
Not connected and with multiple data entry points – the potential for human error is greater. One important step is the development of integrated solutions that streamline workflow and make procedures easier.
We tackle these problems by addressing the unmet needs from research, and translate them into requirements. The requirements are the principles that lead to a strategic design solution – PULSE – Prompt User Liaison Service Experience system.
The PULSE system is designed for the Cardiology domain. Further, the target users are in the categories of doctors, physicians and nurses. It helps the Cardiology staff to plan the right actions and make the best decisions. Moreover, it supports the Cardiology staff to collaborate with other professionals more effectively. Furthermore, PULSE is designed to hover above existing systems in hospitals that integrates information a professional needs. It is believed that PULSE can help in accomplishing effective planning, and ultimately leads to more time in better patient care. PULSE is not merely a digital product. It is a hybrid of product and service that brings workload efficiency and flexibility to the medical professionals. The vision we have for PULSE is connected well-being. It aligns to the mission of Philips: to improve the lives of billions of people in the near future. ...
Workflow orchestration in healthcare is a desirable field with massive opportunities. Healthcare providers are under pressure to deliver greater value and even faster than ever before. They have to deliver better care at lower cost while serving more patients. A number of integrated solutions are present in the field. However, the need for the medical staff to get the right information at the right time and the right place is prominent.
In Cardiology, cardiovascular disease now heads the World Health Organisation list of biggest killers in the world and is rapidly increasing in prevalence. On the face of it, cardiovascular disease should be ideal for developing innovative models of care that will improve the well being of the population and the sustainability of their healthcare systems.
Not connected and with multiple data entry points – the potential for human error is greater. One important step is the development of integrated solutions that streamline workflow and make procedures easier.
We tackle these problems by addressing the unmet needs from research, and translate them into requirements. The requirements are the principles that lead to a strategic design solution – PULSE – Prompt User Liaison Service Experience system.
The PULSE system is designed for the Cardiology domain. Further, the target users are in the categories of doctors, physicians and nurses. It helps the Cardiology staff to plan the right actions and make the best decisions. Moreover, it supports the Cardiology staff to collaborate with other professionals more effectively. Furthermore, PULSE is designed to hover above existing systems in hospitals that integrates information a professional needs. It is believed that PULSE can help in accomplishing effective planning, and ultimately leads to more time in better patient care. PULSE is not merely a digital product. It is a hybrid of product and service that brings workload efficiency and flexibility to the medical professionals. The vision we have for PULSE is connected well-being. It aligns to the mission of Philips: to improve the lives of billions of people in the near future.
In Cardiology, cardiovascular disease now heads the World Health Organisation list of biggest killers in the world and is rapidly increasing in prevalence. On the face of it, cardiovascular disease should be ideal for developing innovative models of care that will improve the well being of the population and the sustainability of their healthcare systems.
Not connected and with multiple data entry points – the potential for human error is greater. One important step is the development of integrated solutions that streamline workflow and make procedures easier.
We tackle these problems by addressing the unmet needs from research, and translate them into requirements. The requirements are the principles that lead to a strategic design solution – PULSE – Prompt User Liaison Service Experience system.
The PULSE system is designed for the Cardiology domain. Further, the target users are in the categories of doctors, physicians and nurses. It helps the Cardiology staff to plan the right actions and make the best decisions. Moreover, it supports the Cardiology staff to collaborate with other professionals more effectively. Furthermore, PULSE is designed to hover above existing systems in hospitals that integrates information a professional needs. It is believed that PULSE can help in accomplishing effective planning, and ultimately leads to more time in better patient care. PULSE is not merely a digital product. It is a hybrid of product and service that brings workload efficiency and flexibility to the medical professionals. The vision we have for PULSE is connected well-being. It aligns to the mission of Philips: to improve the lives of billions of people in the near future.
This graduation thesis report is about the design of a better method of waste collection for new high-rise buildings in Rotterdam. The first part covers the research into the current situation of waste collection, including the specifics of how waste is collected in the city, the policy of the municipality and the factors that drive the recycling behaviour of people in general. The second part is about finding an ideal future scenario for the city, which can be compared to the current situation to find the factors that a design can improve. This part begins with a definition for the ideal scenario which is as follows: ‘In the ideal scenario, the amount of material from the waste stream that is being reused in the production of new consumer goods is as high as possible’. Next, this part shows the results from researches into the context of a new high-rise district in Rotterdam, followed by an analysis of how the waste collection is more successfully managed in other cities around the world, and on current and future technologies by which the recyclable wastes are sorted. The research part is concluded in a set of considerations for the municipality of Rotterdam to approach becoming a more circular city, and these considerations are used as design principles for the following design phase. The design part of the report shows how the design was approached, starting from a map of the different stakeholder concerns over the multiple stages of the context of waste collection. It was followed by ideation and the formation of concept directions. After some iteration, the concept directions culminated in a final concept, which is the Re-Posit system. The Re-Posit system aims to increase the convenience of separating and disposing of recyclable waste from the moment that a person starts living in one of Rotterdam’s new high-rises. It does this by offering the residents a space to collect their waste separately inside their own homes, as well as a system that takes most of their waste through one single receptacle and sorts the waste into the right containers automatically. Additionally, it includes the provision of all the information that the residents need to participate in the recycling efforts, as well as enabling the municipality to offer feedback and/or other incentives for the recycling behaviour. The design showcase starts with an overview of the Re- Posit system, and shows its daily use by the residents. The next parts goes into the different parts of the system in detail, and shows the considerations that were made during their design. The final part of the report discusses topics such as how the system relates to the current and future context, how it can be managed and paid for, and an evaluation that was done to verify the desirability of the system.
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This graduation thesis report is about the design of a better method of waste collection for new high-rise buildings in Rotterdam. The first part covers the research into the current situation of waste collection, including the specifics of how waste is collected in the city, the policy of the municipality and the factors that drive the recycling behaviour of people in general. The second part is about finding an ideal future scenario for the city, which can be compared to the current situation to find the factors that a design can improve. This part begins with a definition for the ideal scenario which is as follows: ‘In the ideal scenario, the amount of material from the waste stream that is being reused in the production of new consumer goods is as high as possible’. Next, this part shows the results from researches into the context of a new high-rise district in Rotterdam, followed by an analysis of how the waste collection is more successfully managed in other cities around the world, and on current and future technologies by which the recyclable wastes are sorted. The research part is concluded in a set of considerations for the municipality of Rotterdam to approach becoming a more circular city, and these considerations are used as design principles for the following design phase. The design part of the report shows how the design was approached, starting from a map of the different stakeholder concerns over the multiple stages of the context of waste collection. It was followed by ideation and the formation of concept directions. After some iteration, the concept directions culminated in a final concept, which is the Re-Posit system. The Re-Posit system aims to increase the convenience of separating and disposing of recyclable waste from the moment that a person starts living in one of Rotterdam’s new high-rises. It does this by offering the residents a space to collect their waste separately inside their own homes, as well as a system that takes most of their waste through one single receptacle and sorts the waste into the right containers automatically. Additionally, it includes the provision of all the information that the residents need to participate in the recycling efforts, as well as enabling the municipality to offer feedback and/or other incentives for the recycling behaviour. The design showcase starts with an overview of the Re- Posit system, and shows its daily use by the residents. The next parts goes into the different parts of the system in detail, and shows the considerations that were made during their design. The final part of the report discusses topics such as how the system relates to the current and future context, how it can be managed and paid for, and an evaluation that was done to verify the desirability of the system.