A business model for the Smart Home

Innovation of the Schiphol Departure Hall Based on the Passenger Experience

Strategy Development and New Service Design for mobility start-up venture Go About

Cultural Heritage 2.0: Involving stakeholders in service innovation for an audio-visual heritage service platform

Co-design of a mobile service creating a supportive community for a vulnerable and marginalised group: The homeless in London

MyWheels: SSuccessful P2P car sharing in the Netherlands

Blove: The shared library of TUDelft

Designing a product service system aimed at embedding a vitality mindset into the daily work-lifestyles of employees

Improving the hospitality of the UMC Utrecht

The Hubway: A new mobility system in a future urban environment

Making hospitals more hospitable: designing new coffee systems for the hospital context

"A service design to stimulate elderly to become more socially active"

Service innovation for small fashion retail; analysis and design of an innovative service focused on retailers, provided by Philips Lighting

Engagement and Experience In Service Design: Development and Implementation of a New Service for the Prato Industrial District

Looping Forward: Towards more Proactive Service Design

ANWB at Home Service: GO or NO GO?

Service proposal for the future experience of driving

Beyond Magazines: Applying service design thinking to creative services

Thank You For Sharing: Interaction design of a peer-to-peer car sharing service

Design of a business creation fund for Health Innovations.