Design of a capacity model for the in- and out-feed process of ULDs at KLM Cargo's future warehouse system

AirLoc: Pedestrian dead reckoning for passenger localization

The future of air cargo: Design of a solution to use sensor-based data to improve efficiency, transparency and communication for KLM Cargo’s employees and customers

The Service Recovery Experience

Cooperative taxfree articles solution

Designing a seamless passenger journey: Picking up luggage from origin to destination and back

Anomaly Detection in ACMS Data for Predictive Maintenance at KLM Engineering & Maintenance

Gamification in service training for empathy

Aircraft Engine Combustor Maintenance: A model to measure MRO turnaround time

Time flies ... when your bag was in the skies!: Designing individual tracking events for incoming baggage and its applications towards the passenger and KLM

The Design of a Future Apron for the New A-Pier

“The optimisation of KLM’s hand luggage checking process.” Improving the overall passenger experience and operational efficiency.

JAY: Kitting as optimization tool of aircraft maintenance

The relationship between employee satisfaction and customer satisfaction

Redesigning KLM's services regarding Passengers with Reduced Mobility

Departures 2020: A vision and concept for the Non-Schengen passenger ground process of KLM at Schiphol Airport using biometrics.

Improving KLM Customer Ground Handling's Competitive Market Position

A mobile solution for inexperienced passengers of KLM to manage their travel process

Staff Travel (re)vision

Towards on-time passenger handling: A case study research on the required service capacity for an on-time passenger-handling process at the gate