C.P. Alfrink
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12 records found
1
Journal article
(2025)
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Mireia Yurrita, Himanshu Verma, Agathe Balayn, Kars Alfrink, Ujwal Gadiraju, Alessandro Bozzon
Contestability has been proposed as a key element in designing algorithmic decision-making processes that safeguard decision subjects' rights to dignity and autonomy. However, little is known about how contestability can be operationalized based on decision subjects' needs and preferences. We address this research gap by identifying decision subjects' information and procedural needs for enacting meaningful contestability. To this end, we chose an illegal holiday rental detection scenario as our case; a high-risk decision-making process in the public sector. We conducted 21 semi-structured interviews with citizens with experience renting their homes out and different levels of AI literacy. We found that decision subjects request interventions that facilitate (1) cooperation in sense-making, (2) support in contestation acts, and (3) appropriate responsibility attribution. Our results highlight the cooperative work behind contestability, and motivate future efforts to structure individual and collective action, to personalize explanations for contestability, and to open up sites of contestation in AI pipelines.
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Contestability has been proposed as a key element in designing algorithmic decision-making processes that safeguard decision subjects' rights to dignity and autonomy. However, little is known about how contestability can be operationalized based on decision subjects' needs and preferences. We address this research gap by identifying decision subjects' information and procedural needs for enacting meaningful contestability. To this end, we chose an illegal holiday rental detection scenario as our case; a high-risk decision-making process in the public sector. We conducted 21 semi-structured interviews with citizens with experience renting their homes out and different levels of AI literacy. We found that decision subjects request interventions that facilitate (1) cooperation in sense-making, (2) support in contestation acts, and (3) appropriate responsibility attribution. Our results highlight the cooperative work behind contestability, and motivate future efforts to structure individual and collective action, to personalize explanations for contestability, and to open up sites of contestation in AI pipelines.
Embodied AI and Collective Power
Designing Democratic Generative Things
The emergence of generative things as a new class of physical objects that embed AI confronts designers with questions about how to relate to the dominance of Big Tech companies in the GenAI space and the resulting constraints on the design of embodied AI.
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The emergence of generative things as a new class of physical objects that embed AI confronts designers with questions about how to relate to the dominance of Big Tech companies in the GenAI space and the resulting constraints on the design of embodied AI.
AI can be understood historically is a subfield of computer and cognitive science. It can also be characterized as a specific set of computational techniques that extract statistical correlations from large datasets, currently dominated by machine learning and neural network approaches. Today, for the most part, these techniques are applied to natural language processing, analysis and generation of ‘content’ (e.g., text, images, datasets, and programming code), and automated decision/recommendation systems. AI also is a “floating signifier” with strategic vagueness that escapes precise definition while suggesting technological autonomy, serving the interests of its promoters while obscuring the material practices, labor and political economies that make it up. This account is important for our purposes because by treating AI as an “uncontroversial thing” with autonomous agency, rather than a situated set of practices and relations, we contribute to its mystification and shield it from critical examination (Suchman, 2023). [...]
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AI can be understood historically is a subfield of computer and cognitive science. It can also be characterized as a specific set of computational techniques that extract statistical correlations from large datasets, currently dominated by machine learning and neural network approaches. Today, for the most part, these techniques are applied to natural language processing, analysis and generation of ‘content’ (e.g., text, images, datasets, and programming code), and automated decision/recommendation systems. AI also is a “floating signifier” with strategic vagueness that escapes precise definition while suggesting technological autonomy, serving the interests of its promoters while obscuring the material practices, labor and political economies that make it up. This account is important for our purposes because by treating AI as an “uncontroversial thing” with autonomous agency, rather than a situated set of practices and relations, we contribute to its mystification and shield it from critical examination (Suchman, 2023). [...]
People's Compute
Design and the Politics of AI Infrastructures
This paper argues that protecting human autonomy in AI systems requires moving beyond application-level contestability to address three critical dimensions: (1) shifting focus from applications to infrastructures that shape technological possibilities; (2) designing for collectives rather than individuals to foster democratic governance; and (3) adopting realist rather than idealist approaches to address actual power relations. The author proposes a research agenda called "People's Compute" that aims to democratize AI infrastructure through constructive HCI design research, positioning designers as embedded accomplices who build capacity within communities for technological self-determination. This approach offers an alternative path between neoliberal technocracy and populist anti-politics in our current era of increasing technological sovereigntism.
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This paper argues that protecting human autonomy in AI systems requires moving beyond application-level contestability to address three critical dimensions: (1) shifting focus from applications to infrastructures that shape technological possibilities; (2) designing for collectives rather than individuals to foster democratic governance; and (3) adopting realist rather than idealist approaches to address actual power relations. The author proposes a research agenda called "People's Compute" that aims to democratize AI infrastructure through constructive HCI design research, positioning designers as embedded accomplices who build capacity within communities for technological self-determination. This approach offers an alternative path between neoliberal technocracy and populist anti-politics in our current era of increasing technological sovereigntism.
Envisioning Contestability Loops
Evaluating the Agonistic Arena as a Generative Metaphor for Public AI
Journal article
(2024)
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Kars Alfrink, Ianus Keller, Mireia Yurrita Semperena, Denis Bulygin, Gerd Kortuem, Neelke Doorn
Public sector organizations increasingly use artificial intelligence to augment, support, and automate decision-making. However, such public AI can potentially infringe on citizens’ right to autonomy. Contestability is a system quality that protects against this by ensuring systems are open and responsive to disputes throughout their life cycle. While a growing body of work is investigating contestable AI by design, little of this knowledge has so far been evaluated with practitioners. To make explicit the guiding ideas underpinning contestable AI research, we construct the generative metaphor of the Agonistic Arena, inspired by the political theory of agonistic pluralism. Combining this metaphor and current contestable AI guidelines, we develop an infographic supporting the early-stage concept design of public AI system contestability mechanisms. We evaluate this infographic in five workshops paired with focus groups with a total of 18 practitioners, yielding ten concept designs. Our findings outline the mechanisms for contestability derived from these concept designs. Building on these findings, we subsequently evaluate the efficacy of the Agonistic Arena as a generative metaphor for the design of public AI and identify two competing metaphors at play in this space: the Black Box and the Sovereign.
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Public sector organizations increasingly use artificial intelligence to augment, support, and automate decision-making. However, such public AI can potentially infringe on citizens’ right to autonomy. Contestability is a system quality that protects against this by ensuring systems are open and responsive to disputes throughout their life cycle. While a growing body of work is investigating contestable AI by design, little of this knowledge has so far been evaluated with practitioners. To make explicit the guiding ideas underpinning contestable AI research, we construct the generative metaphor of the Agonistic Arena, inspired by the political theory of agonistic pluralism. Combining this metaphor and current contestable AI guidelines, we develop an infographic supporting the early-stage concept design of public AI system contestability mechanisms. We evaluate this infographic in five workshops paired with focus groups with a total of 18 practitioners, yielding ten concept designs. Our findings outline the mechanisms for contestability derived from these concept designs. Building on these findings, we subsequently evaluate the efficacy of the Agonistic Arena as a generative metaphor for the design of public AI and identify two competing metaphors at play in this space: the Black Box and the Sovereign.
From Stem to Stern
Contestability Along AI Value Chains
Conference paper
(2024)
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Agathe Balayn, Yulu Pi, David Gray Widder, Kars Alfrink, Mireia Yurrita, Sohini Upadhyay, Naveena Karusala, Henrietta Lyons, Cagatay Turkay, Ujwal Gadiraju
This workshop will grow and consolidate a community of interdisciplinary CSCW researchers focusing on the topic of contestable AI. As an outcome of the workshop, we will synthesize the most pressing opportunities and challenges for contestability along AI value chains in the form of a research roadmap. This roadmap will help shape and inspire imminent work in this field. Considering the length and depth of AI value chains, it will especially spur discussions around the contestability of AI systems along various sites of such chains. The workshop will serve as a platform for dialogue and demonstrations of concrete, successful, and unsuccessful examples of AI systems that (could or should) have been contested, to identify requirements, obstacles, and opportunities for designing and deploying contestable AI in various contexts. This will be held primarily as an in-person workshop, with some hybrid accommodation. The day will consist of individual presentations and group activities to stimulate ideation and inspire broad reflections on the field of contestable AI. Our aim is to facilitate interdisciplinary dialogue by bringing together researchers, practitioners, and stakeholders to foster the design and deployment of contestable AI.
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This workshop will grow and consolidate a community of interdisciplinary CSCW researchers focusing on the topic of contestable AI. As an outcome of the workshop, we will synthesize the most pressing opportunities and challenges for contestability along AI value chains in the form of a research roadmap. This roadmap will help shape and inspire imminent work in this field. Considering the length and depth of AI value chains, it will especially spur discussions around the contestability of AI systems along various sites of such chains. The workshop will serve as a platform for dialogue and demonstrations of concrete, successful, and unsuccessful examples of AI systems that (could or should) have been contested, to identify requirements, obstacles, and opportunities for designing and deploying contestable AI in various contexts. This will be held primarily as an in-person workshop, with some hybrid accommodation. The day will consist of individual presentations and group activities to stimulate ideation and inspire broad reflections on the field of contestable AI. Our aim is to facilitate interdisciplinary dialogue by bringing together researchers, practitioners, and stakeholders to foster the design and deployment of contestable AI.
Contestable Artificial Intelligence
Constructive design research for public artificial intelligence systems that are open and responsive to dispute
Doctoral thesis
(2024)
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Kars Alfrink
This thesis investigates the use of artificial intelligence (AI) in public policy execution. To contribute to preserving citizen autonomy, it introduces the concept of ‘contestability’—a system quality that ensures citizens retain control over their lives in the face of AI systems and can influence AI system development. The central research aim is to explore sociotechnical design interventions that enhance the contestability of public AI systems.
Utilizing constructive design research, the thesis reports on several studies in which researchers collaborate with design practitioners to create artifacts that function as data generation instruments. Methods encompass interaction design, speculative design, and information design, with case studies in smart electric vehicle charging, urban monitoring camera cars, and fraud risk models, all situated in Amsterdam.
Key findings include varying perceptions of AI transparency between citizens and experts, a design framework for contestable AI, challenges in local government implementation, and the metaphors designers use for public AI.
The research advocates for integrating citizen feedback into AI systems, promoting dialogue between citizens and system controllers, and enhancing democratic involvement in AI development. It also highlights the importance of design in AI implementation, emphasizing speculative design as a method for generating relevant data and guiding ideation and specification processes.
Concluding, the thesis calls for a greater engagement of design researchers and practitioners with political philosophy to understand the democratic implications of their work in AI and related fields. ...
Utilizing constructive design research, the thesis reports on several studies in which researchers collaborate with design practitioners to create artifacts that function as data generation instruments. Methods encompass interaction design, speculative design, and information design, with case studies in smart electric vehicle charging, urban monitoring camera cars, and fraud risk models, all situated in Amsterdam.
Key findings include varying perceptions of AI transparency between citizens and experts, a design framework for contestable AI, challenges in local government implementation, and the metaphors designers use for public AI.
The research advocates for integrating citizen feedback into AI systems, promoting dialogue between citizens and system controllers, and enhancing democratic involvement in AI development. It also highlights the importance of design in AI implementation, emphasizing speculative design as a method for generating relevant data and guiding ideation and specification processes.
Concluding, the thesis calls for a greater engagement of design researchers and practitioners with political philosophy to understand the democratic implications of their work in AI and related fields. ...
This thesis investigates the use of artificial intelligence (AI) in public policy execution. To contribute to preserving citizen autonomy, it introduces the concept of ‘contestability’—a system quality that ensures citizens retain control over their lives in the face of AI systems and can influence AI system development. The central research aim is to explore sociotechnical design interventions that enhance the contestability of public AI systems.
Utilizing constructive design research, the thesis reports on several studies in which researchers collaborate with design practitioners to create artifacts that function as data generation instruments. Methods encompass interaction design, speculative design, and information design, with case studies in smart electric vehicle charging, urban monitoring camera cars, and fraud risk models, all situated in Amsterdam.
Key findings include varying perceptions of AI transparency between citizens and experts, a design framework for contestable AI, challenges in local government implementation, and the metaphors designers use for public AI.
The research advocates for integrating citizen feedback into AI systems, promoting dialogue between citizens and system controllers, and enhancing democratic involvement in AI development. It also highlights the importance of design in AI implementation, emphasizing speculative design as a method for generating relevant data and guiding ideation and specification processes.
Concluding, the thesis calls for a greater engagement of design researchers and practitioners with political philosophy to understand the democratic implications of their work in AI and related fields.
Utilizing constructive design research, the thesis reports on several studies in which researchers collaborate with design practitioners to create artifacts that function as data generation instruments. Methods encompass interaction design, speculative design, and information design, with case studies in smart electric vehicle charging, urban monitoring camera cars, and fraud risk models, all situated in Amsterdam.
Key findings include varying perceptions of AI transparency between citizens and experts, a design framework for contestable AI, challenges in local government implementation, and the metaphors designers use for public AI.
The research advocates for integrating citizen feedback into AI systems, promoting dialogue between citizens and system controllers, and enhancing democratic involvement in AI development. It also highlights the importance of design in AI implementation, emphasizing speculative design as a method for generating relevant data and guiding ideation and specification processes.
Concluding, the thesis calls for a greater engagement of design researchers and practitioners with political philosophy to understand the democratic implications of their work in AI and related fields.
Contestable Camera Cars
A Speculative Design Exploration of Public AI That Is Open and Responsive to Dispute
Local governments increasingly use artificial intelligence (AI) for automated decision-making. Contestability, making systems responsive to dispute, is a way to ensure they respect human rights to autonomy and dignity. We investigate the design of public urban AI systems for contestability through the example of camera cars: human-driven vehicles equipped with image sensors. Applying a provisional framework for contestable AI, we use speculative design to create a concept video of a contestable camera car. Using this concept video, we then conduct semi-structured interviews with 17 civil servants who work with AI employed by a large northwestern European city. The resulting data is analyzed using reflexive thematic analysis to identify the main challenges facing the implementation of contestability in public AI. We describe how civic participation faces issues of representation, public AI systems should integrate with existing democratic practices, and cities must expand capacities for responsible AI development and operation.
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Local governments increasingly use artificial intelligence (AI) for automated decision-making. Contestability, making systems responsive to dispute, is a way to ensure they respect human rights to autonomy and dignity. We investigate the design of public urban AI systems for contestability through the example of camera cars: human-driven vehicles equipped with image sensors. Applying a provisional framework for contestable AI, we use speculative design to create a concept video of a contestable camera car. Using this concept video, we then conduct semi-structured interviews with 17 civil servants who work with AI employed by a large northwestern European city. The resulting data is analyzed using reflexive thematic analysis to identify the main challenges facing the implementation of contestability in public AI. We describe how civic participation faces issues of representation, public AI systems should integrate with existing democratic practices, and cities must expand capacities for responsible AI development and operation.
Contestable AI by Design
Towards a Framework
As the use of AI systems continues to increase, so do concerns over their lack of fairness, legitimacy and accountability. Such harmful automated decision-making can be guarded against by ensuring AI systems are contestable by design: responsive to human intervention throughout the system lifecycle. Contestable AI by design is a small but growing field of research. However, most available knowledge requires a significant amount of translation to be applicable in practice. A proven way of conveying intermediate-level, generative design knowledge is in the form of frameworks. In this article we use qualitative-interpretative methods and visual mapping techniques to extract from the literature sociotechnical features and practices that contribute to contestable AI, and synthesize these into a design framework
...
As the use of AI systems continues to increase, so do concerns over their lack of fairness, legitimacy and accountability. Such harmful automated decision-making can be guarded against by ensuring AI systems are contestable by design: responsive to human intervention throughout the system lifecycle. Contestable AI by design is a small but growing field of research. However, most available knowledge requires a significant amount of translation to be applicable in practice. A proven way of conveying intermediate-level, generative design knowledge is in the form of frameworks. In this article we use qualitative-interpretative methods and visual mapping techniques to extract from the literature sociotechnical features and practices that contribute to contestable AI, and synthesize these into a design framework
Tensions in transparent urban AI
Designing a smart electric vehicle charge point
The increasing use of artificial intelligence (AI) by public actors has led to a push for more transparency. Previous research has conceptualized AI transparency as knowledge that empowers citizens and experts to make informed choices about the use and governance of AI. Conversely, in this paper, we critically examine if transparency-as-knowledge is an appropriate concept for a public realm where private interests intersect with democratic concerns. We conduct a practice-based design research study in which we prototype and evaluate a transparent smart electric vehicle charge point, and investigate experts’ and citizens’ understanding of AI transparency. We find that citizens experience transparency as burdensome; experts hope transparency ensures acceptance, while citizens are mostly indifferent to AI; and with absent means of control, citizens question transparency’s relevance. The tensions we identify suggest transparency cannot be reduced to a product feature, but should be seen as a mediator of debate between experts and citizens.
...
The increasing use of artificial intelligence (AI) by public actors has led to a push for more transparency. Previous research has conceptualized AI transparency as knowledge that empowers citizens and experts to make informed choices about the use and governance of AI. Conversely, in this paper, we critically examine if transparency-as-knowledge is an appropriate concept for a public realm where private interests intersect with democratic concerns. We conduct a practice-based design research study in which we prototype and evaluate a transparent smart electric vehicle charge point, and investigate experts’ and citizens’ understanding of AI transparency. We find that citizens experience transparency as burdensome; experts hope transparency ensures acceptance, while citizens are mostly indifferent to AI; and with absent means of control, citizens question transparency’s relevance. The tensions we identify suggest transparency cannot be reduced to a product feature, but should be seen as a mediator of debate between experts and citizens.
Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency
Doing Harm by Doing Good?
The increasing use of algorithms in cities has come under scrutiny. Transparency is widely seen as a way to ensure their fairness and accountability. We investigate how al- gorithmic transparency helps citizens understand smart electric vehicle charge points and how its conception differs between experts and citizens. Using a research-through-
design approach we collaborated over a 10-month period with companies and Amsterdam municipality to prototype and evaluate a transparent smart electric vehicle charge
point. We find that experts believe transparency is pro- duced by truthful information about inputs, processes and outcomes, that this information aids understanding and is
actionable. We also find that citizens are indifferent to al-gorithmic decision-making when it serves common interests. Furthermore, transparency invites gaming, creates
expectations of control, and adds to the cognitive burden of an already stressful task. Our findings suggest algorithmic transparency benefits professional stakeholders more than
the citizens it is claimed to serve.
...
The increasing use of algorithms in cities has come under scrutiny. Transparency is widely seen as a way to ensure their fairness and accountability. We investigate how al- gorithmic transparency helps citizens understand smart electric vehicle charge points and how its conception differs between experts and citizens. Using a research-through-
design approach we collaborated over a 10-month period with companies and Amsterdam municipality to prototype and evaluate a transparent smart electric vehicle charge
point. We find that experts believe transparency is pro- duced by truthful information about inputs, processes and outcomes, that this information aids understanding and is
actionable. We also find that citizens are indifferent to al-gorithmic decision-making when it serves common interests. Furthermore, transparency invites gaming, creates
expectations of control, and adds to the cognitive burden of an already stressful task. Our findings suggest algorithmic transparency benefits professional stakeholders more than
the citizens it is claimed to serve.
The increasing use of algorithmic decision-making systems in the public realm and in citieshas led to an urgent call for more transparencyand accountability. While recent work in algorith-mic fairness and human-centred ML has exploredways to include the concerns of people into thedesign of ML systems, the “street-level” expe-rience of algorithmic systems is not well under-stood. In this paper, we present a case study of a“transparent electric vehicle charge point” whichis designed to provide electric vehicle drivers withinsights of the operation of smart charging algo-rithms. Exploring limitations of the transparencyideal, we identify the need for contestability as acritical aspect of future public decision-makingsystems.
...
The increasing use of algorithmic decision-making systems in the public realm and in citieshas led to an urgent call for more transparencyand accountability. While recent work in algorith-mic fairness and human-centred ML has exploredways to include the concerns of people into thedesign of ML systems, the “street-level” expe-rience of algorithmic systems is not well under-stood. In this paper, we present a case study of a“transparent electric vehicle charge point” whichis designed to provide electric vehicle drivers withinsights of the operation of smart charging algo-rithms. Exploring limitations of the transparencyideal, we identify the need for contestability as acritical aspect of future public decision-makingsystems.