SW
Sam Waller
Authored
20 records found
It is normal to be different
Applying inclusive design in industry
This paper describes the case for inclusive design developed by the Engineering Design Centre, University of Cambridge. This is based on 10 years experience researching inclusive design and promoting it in industry. The approach is a pragmatic one, bridging from where many compan
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Visualizing design exclusion predicted by disability data
A mobile phone case study
Disability data can help to predict the number of people that will be unable to use a particular product. The greatest benefits of this prediction are the design insights that help to reduce exclusion and thereby improve the product experience for a broad range of people. This pa
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Effectiveness of the Inclusive Design Wheel in Practice
Lessons from Five Pilot Projects
The Inclusive Design Wheel (IDW) is an established inclusive con-cept design process, emphasizing iteration and early-stage evaluation. However, a structured evaluation of its effectiveness in practice has not been previously conducted. This paper describes how the IDW process wa
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Understanding Real People
Going Beyond Single Severe Capability Loss
Some approaches to representing the diverse range of capabilities within the population focus on representing those with severe losses in a sin-gle capability, such as vision or mobility. This approach follows the simplistic view that people are either able-bodied, or have a sing
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Simulating vision loss
What levels of impairment are actually represented?
Capability loss simulators give designers a brief experience of some of the functional effects of capability loss. They are an effective method of helping people to understand the impact of capability loss on product use. However, it is also important that designers know what lev
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Age, technology prior experience and ease of use
Who's doing what?
Designers often assume that their users will have some digital technological prior experience. We examined these levels of prior experience by surveying frequency and ease of technology use with a range of technology products. 362 people participated as part of a UK nationwide la
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The user experience can be greatly affected by the demands made by packaging on users' capabilities such as vision and dexterity. Packaging with features that are hard to see, manipulate, or understand can result in difficulty, frustration, or even outright exclusion. This partic
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Capability loss simulators give designers a brief experience of some of the functional effects of capability loss, thus helping them to understand capability loss better. Wearable simulators, such as vision simulator glasses, can also be worn while using products and prototypes t
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In order to develop more inclusive products and services, designers need a means of assessing the inclusivity of existing products and new concepts. Following previous research on the development of scales for inclusive design at University of Cambridge, Engineering Design Centre
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Exclusion auditing is a process that can quantitatively evaluate the inclusive merit of different products, or alternative design decisions. The results from such an audit can provide prioritised directions for product improvement and support the business case for reducing the ca
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This paper summarises the 'what', 'why' and 'how' of inclusive design, and presents key contributions of the 2006-2010 i~design research consortium, the third successive research consortium funded by the Engineering and Physical Sciences Research Council as part of the Extending
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Personas are widely used in design, and have recently spread to other fields such as policy-making and healthcare, where they help to convey the complexities of an ageing population. Policies and healthcare systems should rely on quantitative data to ensure the best impact on soc
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Understanding the number of people who cannot perform particular tasks helps to inform design decisions for mainstream products, such as the appropriate size and contrast of visual features. Making such informed decisions requires a dataset that is representative at the level of
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To design accessibly, designers need good, relevant population data on visual abilities. However, currently available data often focuses on clinical vision measures that are not entirely relevant to everyday product use. This paper presents data from a pilot survey of 362 partici
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Digital mobility services have great potential to increase passengers' transportation options, improve their experiences and reduce exclusion. However, these advantages are only available to those who can access and use these services effectively. To facilitate the development of
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Digital inclusion is becoming more important as many consumer products and engineered systems adopt increasingly digital interfaces. The designers of such services often assume that users have a certain level of digital interface competence, but this is not the case for many user
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This paper describes the University of Cambridge, Engineering Design Centre's (EDC) case for inclusive design, based on 10 years of research, promotion and knowledge transfer. In summary, inclusive design applies an understanding of customer diversity to inform decisions througho
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Inclusive Design is usually applied to consumer products and services; here we investigate if it can be applied to healthcare delivery services. Methods: A case study approach was used by applying Inclusive Design methods to a telephone 'Physio-Direct' service for patients with b
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There are compelling reasons to improve usability and make designs more inclusive, but it can be a challenge to implement these changes in a corporate environment. This paper presents some ways to address this in practice based on over 15 years experience of inclusive design work
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With increasing age comes a decline in capability, yet this is o en coupled with increased wealth and free time. Where previous generations accepted that capability loss and an inability to use products and services came hand in hand, the babyboomer generation now approaching ret
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