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O.A. Sharpans'kykh

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Journal article (2026) - M.P.J. Vert, Alexei Sharpanskykh
This meta-review systematically examines 88 review papers from the scientific literature, focusing on the diverse ways scholars define and conceptualise the resilience of complex sociotechnical systems (STS). Among the 484 different conceptualisations identified in the reviews, we observe recurring patterns based on their semantics. In particular, four constructs are predominant: some positive elements, some negative events, specific actions, and some constraints on these actions. Our analysis involves a meticulous categorisation and synthesis of these findings, revealing underlying convergences in the academic discourse on STS resilience. Despite what seemed to be apparent disagreements among scholars in the last decade, our study shows that many differing viewpoints are actually complementary, representing varied expressions of similar underlying principles converging towards a large consensus. This comprehensive synthesis offers a unique perspective on the field of STS resilience, demonstrating the feasibility of moving from diverse meta-theoretical paradigms towards a more unified paradigmatic approach. ...
AbstractCoordinating the movements of aircraft along the surface of busy airports is a complex task, involving both humans and machines. In response to the interrelated challenges of ever-increasing demand, emission reduction, and sustaining safety levels, technological advances are emerging which, in turn, necessitate novel concepts of operations (ConOps). To this end, diverse operational concepts with varying technological aspects, level of automation, and degree of control centralisation could potentially offer a solution. However, before such innovative ConOps are matured to be deployable at real-world airports, extensive evaluation based on computational modelling is necessary. To enable such detailed modelling and analysis of the large variety of concepts for next-generation airport surface movement operations, this paper proposes a generalised architecture based on the hierarchical-distributed multi-agent system modelling paradigm. We illustrate the generalised architecture by providing a specific model instance for a ConOps based on centralised planning and distributed, fully-automated control. As essential part of this model, we introduce the novel Multi-Agent Motion Planning on Airport Surfaces (AS-MAMP) algorithm to represent the decision-logic for coordinating all ground movements. The two-level solver builds on prominent prioritised planners such as Priority-Based Search (PBS) and its variant Greedy PBS. As current low-level solvers were insufficient to plan realistic 4D trajectories for ground movements, we developed the new Safe Interval Motion Planning (SIMP) algorithm. By defining activity sequences per agent, SIMP plans trajectories across the operational processes during taxiing such as pushback, tug coupling/decoupling, and engine-start. The motions of aircraft and ground vehicles are based on finite acceleration, and avoid dynamic obstacles in continuous space and time, necessitating to define states with feasible motion intervals. We benchmark AS-MAMP by varying its high-level prioritisation scheme, and exchanging SIMP with two existing low-level solvers, namely the Safe Interval Path Planning (SIPP) and A* algorithms. Based on scenarios on both a synthetic and a real-world airport layout, we demonstrate the efficacy of AS-MAMP to plan safe and efficient 4D trajectories. Moreover, we show that the model is able to handle runway throughput levels that match or exceed those of large European airports. ...
Efficient and seamless airport access is a critical yet often overlooked process of airport operations. Strong connectivity, especially during disruption periods, significantly reduces passenger delays and potential revenue losses. Tackling these challenges demands coordinated disruption management strategies. To that end, we model coordination in a system comprising two traffic orchestrators, each responsible for managing their respective domains: airside and landside. The airside orchestrator can implement tactical flight delays, while the landside orchestrator can apply rerouting to assist passengers at-risk of missing their flights. Through negotiation between these orchestrators, the approach aims to minimize missed flights and passenger delays, while also exploring a fair distribution of costs. The negotiation process is structured using a game-theoretic framework, and an agent-based simulation is used to evaluate the effects on airport operations. A case study demonstrates the effectiveness of these measures in enhancing airport operations while balancing costs. ...
Background: The rapid growth of international maritime trade has intensified operational challenges at marine terminals due to increased interaction between vessels, trucks, and trains. Key issues include berth congestion, inefficient truck arrivals, and underutilization of terminal resources. Ensuring coordinated planning among transport modes and fostering collaboration between stakeholders such as vessel operators, logistics providers, and terminal managers is critical to mitigating these inefficiencies. Methods: This study proposes a multi-agent, multi-objective coordination model that synchronizes vessel berth allocation with truck appointment scheduling. A solution method combining prioritized planning with a neighborhood search heuristic is introduced to explore Pareto-optimal trade-offs. The performance of this approach is benchmarked against well-established multi-objective evolutionary algorithms (MOEAs), including NSGA-II and SPEA2. Results: Numerical experiments demonstrate that the proposed method generates a greater number of Pareto-optimal solutions and achieves higher hypervolume indicators compared to MOEAs. These results show improved balance among objectives such as minimizing vessel waiting times, reducing truck congestion, and optimizing terminal resource usage. Conclusions: By integrating berth allocation and truck scheduling through a transparent, multi-agent approach, this work provides decision-makers with better tools to evaluate trade-offs in port terminal operations. The proposed strategy supports more efficient, fair, and informed coordination in complex multimodal environments.
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We aim to contribute to the automation of ground handling tasks using autonomous ground support equipment (GSE) at airports. Automation of airside operations has recently become critical for the airports to achieve higher levels of safety and efficiency under growing traffic demand and requires solving a complex scheduling and path planning problem. To address this problem, we present a multi-agent task allocation and path planning model for handling airside operations on the apron. In the problem, the ground handling tasks are to be allocated to the equipment, the trips of vehicles should be scheduled within specific time windows considering the flight schedules, and the collisions of vehicles on the apron and service roads should be avoided. We present a centralized multi-agent task allocation and routing model which aims to optimize the allocation and routing of various types of ground handling tasks over a heterogeneous set of GSE vehicles. We convert the allocation and routing problem into vehicle routing problem with time windows, pick-ups, deliveries and solve the problem using a warm start mixed integer linear programming (MILP) model. We also introduce a nonlinear objective function which converts the MILP model into a mixed integer nonlinear programming (MINLP) model, to minimize the time service locations at the stands are occupied. Then, we solve the corresponding path finding problem to find collision free paths for the GSE, by the multi-agent path finding model. The proposed model outperforms the decentralized approach in previous research regarding the allocation rate of assigning tasks to vehicles and the performance indicators of finding conflict free paths, and in CPU time. The mean deviations from shortest paths were considerably small in path planning which means that the solution quality was high. Furthermore, the CPU time of allocating tasks has been reduced by 48% compared to the CPU time of decentralized allocation. ...
Conference paper (2025) - P. Proesmans, S.J. Randeraad, T. Schelm, M.E. Bavelaar, Alexei Sharpanskykh, A. Bensmann, F. Schenke
Hydrogen (H2) is currently being investigated as a sustainable energy carrier for aircraft to decarbonise primarily short- and medium-haul aviation. Although hydrogen- powered aircraft can eliminate in-flight carbon dioxide and possibly reduce non-CO2 effects [1], research is required to initiate and mature the hydrogen supply infrastructure and daily airport operations for such aircraft. The GOLIAT (Ground Operations of LIquid hydrogen AircrafT) project [2] seeks to overcome the current obstacles in technologies, regulations, processes, and economics to make widespread daily use of hydrogen at airports. In the GOLIAT project, we will develop comprehensive liquid hydrogen (LH2) demand and supply-matching models for air transport ground infrastructures. Future analyses will provide techno-economic insights by comparing forward-looking scenarios. To initiate the modelling and analyses, we first need to define the scope and develop new scenarios based on currently available literature and knowledge... ...
Journal article (2025) - Jérémie Garcia, Dong Bach Vo, Anke Brock, Vincent Peyruqueou, Alexandre Battut, Mathieu Cousy, Vladimíra Čanádyová, Alexei Sharpanskykh, Gülçin Ermiş
This paper discusses SESAR’s Auto-Steer Taxi at Airport (ASTAIR) project, which seeks to advance airport ground operations including engine-off taxiing to move towards sustainable airports. The ASTAIR concept integrates human–AI teaming to optimize aircraft movement from gates to runways, with the primary objectives of improving predictability, efficiency, and environmental sustainability at large airports. Building on previous initiatives such as SESAR’s AEON, ASTAIR brings high-level automation to tasks like autonomous taxiing and vehicle routing. The system assists operators by calculating conflict-free routes for vehicles and dynamically adjusting operations based on real-time data. Based on workshops with several stakeholders, we describe the operational challenges involved in implementing ASTAIR, including managing parking stand availability and adapting to unforeseen events. A significant challenge highlighted is the human–automation partnership, where AI plays a supportive role but humans retain control over critical decisions, particularly in cases of system failure. The need for clear and consistent collaboration between AI and human operators is emphasized to ensure safety, efficiency, and improved compliance with take-off schedules, which in turn facilitates in-flight optimization. ...
Journal article (2025) - L.N. Van de Sype, M.P.J. Vert, Alexei Sharpanskykh, Seyed Sahand Mohammadi Ziabari
The severity of natural disasters is increasing every year, having an impact on many people’s lives. During the response phase of disasters, airports are important hubs where relief aid arrives while people need to be evacuated to safety. However, the airport often forms a bottleneck in these relief operations because of the sudden need for increased capacity. Limited research is carried out on the operational side of airport disaster management. Experts identify the main problems as first the asymmetry of information between the airport and the incoming flights, and second the lack of resources. The goal of this research is to gain understanding of the effects of incomplete knowledge of incoming flights with different resource allocation strategies on the performance of the cargo handling operations in an airport after a natural disaster event. An agent-based model is created, where realistic offloading strategies with different degrees of information uncertainty are implemented. Model calibration and verification are performed with experts in the field. The model performance is measured by the average turnaround time, which can be split into offloading time, boarding time and the cumulative waiting times. The results show that the effects of one unplanned aircraft are negligible. However, the waiting times and other inefficiencies rapidly increase with the more unplanned aircraft arriving. ...
Journal article (2025) - Malte von der Burg, Alexei Sharpanskykh
Both EASA and SESAR JU define a vision and roadmap towards an autonomous air traffic management system. Furthermore, past and ongoing SESAR JU projects investigate how to increase the efficiency and predictability of current operations by means of automation. In this paper, we explore the operational implications that result from fully-automated airport surface movement operations modelled with high realism. A hierarchical multi-agent system model was developed to coordinate and control all movements on the airport surface. It comprises the Airport Operations Agent to handle the flight schedule and runway configuration, the Routing Agent to compute conflict-free trajectories, and the Guidance Agents to instruct and monitor the Aircraft Agents while these execute the planned routes. The model incorporates the decisive processes and elements of airport surface movement operations such as pushback, engine-start, inbound and outbound holding, compliance to CTOT-slots, and wake turbulence separation for takeoffs. To compute conflict-free trajectories for all taxiing agents, we tailored and extended state-of-the-art multi-agent motion planning algorithms: the two-level routing algorithm combines Priority-Based Search (PBS) with Safe Interval Path Planning (SIPP). We defined different sizes of aircraft, accounted for a minimal safety distance between them, and calibrated their speed limits in curves with historic ADS-B data. Using the real-world flight schedules of two of the busiest days at Amsterdam Airport Schiphol, including different runway configurations, we examine the performance of the autonomous taxiing system with respect to the historic operations. For the considered simulation conditions, we show that the MAS yields 30% lower taxi times that vary less and are more predictable and increases runway capacity. ...
Journal article (2025) - M. Simonetto, J.A. Pascoe, Alexei Sharpanskykh
The development of liquid hydrogen storage systems is a key aspect to enable future clean air transportation. However, safety analysis research for such systems is still limited and is hindered by the limited experience with liquid hydrogen storage in aviation. This paper presents the outcomes of a preliminary safety assessment applied to this new type of storage system, accounting for the hazards of hydrogen. The methodology developed is based on hazard identification and frequency evaluation across all system features to identify the most critical safety concerns. Based on the safety assessment, a set of safety recommendations concerning different subsystems of the liquid hydrogen storage system is proposed, identifying hazard scopes and necessary mitigation actions across various system domains. The presented approach has been proven to be suitable for identifying essential liquid hydrogen hazards despite the novelty of the technology and for providing systematic design recommendations at a relatively early design stage. ...
Conference paper (2025) - Karim Aly, Alexei Sharpanskykh
The increasing adoption of synthetic data in aviation research offers a promising solution to data scarcity and confidentiality challenges. This study investigates the potential of generative models to produce realistic synthetic flight data and evaluates their quality through a comprehensive four-stage assessment framework. The need for synthetic flight data arises from their potential to serve as an alternative to confidential real-world records and to augment rare events in historical datasets. These enhanced datasets can then be used to train machine learning models that predict critical events, such as flight delays, cancellations, diversions, and turnaround times. Two generative models, Tabular Variational Autoencoder (TVAE) and Gaussian Copula (GC), are adapted to generate synthetic flight information and compared based on their ability to preserve statistical similarity, fidelity, diversity, and predictive utility. Results indicate that while GC achieves higher statistical similarity and fidelity, its computational cost hinders its applicability to large datasets. In contrast, TVAE efficiently handles large datasets and enables scalable synthetic data generation. The findings demonstrate that synthetic data can support flight delay prediction models with accuracy comparable to those trained on real data. These results pave the way for leveraging synthetic flight data to enhance predictive modeling in air transportation. ...
Journal article (2025) - Borrdephong Rattanagraikanakorn, H.A.P. Blom, Derek I. Gransden, M.J. Schuurman, C. de Wagter, Alexei Sharpanskykh, R. Happee
Although Unmanned Aircraft Systems (UASs) offer valuable services, they also introduce certain risks—particularly to individuals on the ground—referred to as third-party risk (TPR). In general, ground-level TPR tends to rise alongside the density of people who might use these services, leading current regulations to heavily restrict UAS operations in populated regions. These operational constraints hinder the ability to gather safety insights through the conventional method of learning from real-world incidents. To address this, a promising alternative is to use dynamic simulations that model UAS collisions with humans, providing critical data to inform safer UAS design. In the automotive industry, the modelling and simulation of car crashes has been well developed. For small UAS, this dynamical modelling and simulation approach has focused on the effect of the varying weight and kinetic energy of the UAS, as well as the geometry and location of the impact on a human body. The objective of this research is to quantify the effects of UAS material and shape on-ground TPR through dynamical modelling and simulation. To accomplish this objective, five camera–drone types are selected that have similar weights, although they differ in terms of airframe structure and materials. For each of these camera–drones, a dynamical model is developed to simulate impact, with a biomechanical human body model validated for impact. The injury levels and probability of fatality (PoF) results, obtained through conducting simulations with these integrated dynamical models, are significantly different for the camera–drone types. For the uncontrolled vertical impact of a 1.2 kg UAS at 18 m/s on a model of a human head, differences in UAS designs even yield an order in magnitude difference in PoF values. Moreover, the highest PoF value is a factor of 2 lower than the parametric PoF models used in standing regulation. In the same scenario for UAS types with a weight of 0.4 kg, differences in UAS designs even considered yield an order when regarding the magnitude difference in PoF values. These findings confirm that the material and shape design of a UAS plays an important role in reducing ground TPR, and that these effects can be addressed by using dynamical modelling and simulation during UAS design. ...
The increasing demand and complexity of air traffic management (ATM) systems necessitate significant advancements in automation to ensure safety and efficiency. Artificial intelligence (AI) and machine learning (ML) are emerging as promising solutions to manage this growing complexity, offering enhanced decision-making and predictive capabilities. However, the effectiveness of ML models in ATM heavily relies on the availability of extensive, high-quality data. In many cases, such data is scarce or incomplete, which presents a major barrier for training robust models. Synthetic data generation (SDG) is a viable solution to address this, enabling the creation of realistic datasets that unlock the ML value proposition. The Terminal Maneuvering Area (TMA) is a crucial segment of airspace characterized by high traffic density and diverse trajectory types, necessitating granular data to model these scenarios accurately. The main research objective of this work was to investigate the applicability of TimeGAN in generating synthetic 4-dimensional aircraft landing trajectories capable of capturing traffic patterns in this airspace, helping to analyze airspace constraints and delay propagation. The resulting synthetic trajectories were evaluated in terms of data diversity, fidelity and usefulness. The main challenge identified during the research was the imbalance in data classes, which affected the models’ ability to accurately capture data patterns, particularly in less frequent scenarios. Generating synthetic data based on separate groupings showed promise in addressing these imbalances, although this approach was sensitive to the designation of groups. This work proves the capability of TimeGAN in generating diverse, realistic trajectories that are difficult to differentiate from real historical data. ...
Background: Increased maritime trade has led to a surge in drayage operations, causing congestion and environmental issues in port areas. Truck Appointment Systems (TASs) are commonly used to manage truck arrival rates, yet transparency and equity in slot allocation remain problematic, fostering distrust between Licensed Motor Carriers (LMCs) and Marine Terminal Operators (MTOs). Methods: This study proposes a polycentric approach to improve truck scheduling and ensure that those impacted by decisions are involved in the decision-making process. A single-round auction mechanism focused on optimizing the truck hauling process through a pricing policy that promotes sincere bidding is introduced. The proposed approach employs an optimization strategy to achieve equitable coordination in truck synchronization through means of adaptable capacity management. Results: Numerical experiments assessing scenarios of noncollaborative behavior against partial collaboration between MTOs and LMCs demonstrate the effectiveness of the proposed approach in enhancing user satisfaction and terminal conditions for a case study focused on a medium-sized terminal. Collaboration between trucking companies is shown to increase utility per monetary unit spent on slot acquisition. Conclusions: The polycentric strategy offers a solution to TAS limitations by ensuring stakeholder participation with respect to flexibility and transparency by ensuring that those impacted by decisions are involved in the decision-making process. ...
Conference paper (2024) - Malte von der Burg, Alexei Sharpanskykh
Both EASA and SESAR JU have outlined roadmaps towards an autonomous air traffic management system. Their long-term vision aligns with our previous work in which we studied the operational consequences of fully automated airport surface movement operations (ASM Ops) using a multi-agent system model that conducts multi-agent motion planning. However, such an automated system needs to be placed in a sociotechnical context, in which human operators and system users would be able to interact with automation in a seamless way. In the context of the SESAR JU project”ASTAIR - Auto-Steer Taxi at Airport”, workshops and interviews were conducted with human operators to identify operational requirements and preferred interactions with automated systems. In this paper, we explore how the requirements can be modelled and implemented in the multi-agent system for automated planning of ASM Ops to enable interactions with human operators. To this end, we present a conceptual agent-based framework for human-automation teaming in ASM Ops, introduce interactive tools for ATCOs to engage with the system, and showcase these interactions through a series of use cases derived from the workshops as well as historic data. Illustrated through the interactions of a fictitious Air Traffic Controller at Amsterdam Airport Schiphol, we demonstrate their practical implementation and broader aspects of such interactions in next-generation ASM Ops. ...
Inspired by the vision of fully autonomous airside operations at Schiphol airport, this study aims to contribute to the short-term goal of automated aircraft ground handling. In this research, we design and evaluate a multi-agent system for planning of automated ground handling. There are two main components in the system: task allocation optimization and multi-agent path planning. To allocate tasks to ground support equipment (GSE) vehicles, an auction mechanism inspired by temporal sequential single item (TeSSI) auction is proposed. Ground handling tasks scheduling for GSE vehicles is modeled as several single-vehicle pickup and delivery optimization problems (SPDP), and the values of the objective functions are used to generate bids for GSE vehicle agents in the auction. Prioritized safe interval path planning for large agents (LA-SIPP) is used to plan collision-free paths for GSE vehicle agents in the model to execute tasks. The aim is to increase the success rates of allocating tasks and finding collision free paths without causing flight delays, given the limited resources such as a small number of available GSE vehicles, time windows constraints and conflicting interests of different agents. Due to the results, even for the instances with frequent flights and the most limited resources, the success rates of allocation and path planning were higher than 81% and 98%, respectively. Furthermore, periodic task allocation and path planning of the ground handling tasks for flights in three aircraft stands during a planning time window of the day, as well as replanning in case of disruptions were performed in a short CPU time. There is a lack of research dealing with the complete process of ground handling, since existing studies concerning the automation of ground handling operations involve fleet assignment or task scheduling models without an integration of detailed path planning. Our main contribution is to present a framework that combines task allocation and path planning for automation of ground handling operations and provides solutions using a multi-agent perspective. ...
The airport terminals are complex sociotechnical systems, which are difficult to understand and their behavior is hard to predict. Hence, an agent-based model, the Agent-based Airport Terminal Operation Model (AATOM), has been designed to represent and analyze diverse airport terminal processes, actors, their behavior and interactions. The main issue with such models is the large computational requirements for simulating detailed processes, making it computationally inefficient. Furthermore, the dynamics of such models are difficult to understand. Therefore, the goal of this research is to approximate the dynamics of AATOM by a surrogate model, while preserving the important system properties. A methodology is suggested for training and validating a surrogate model, based on the Random Forest algorithm. The trained surrogate model is capable of approximating the AATOM simulation and identifying relative importance of the model variables with respect to the model outputs. Firstly, the results obtained contain an evaluation of the surrogate model accuracy performance, indicating that the surrogate model can achieve an average accuracy of 93% in comparison to the original agent-based simulation model. Nonetheless, one indicator, the number of missed flights, has shown to be more difficult to predict, with an average accuracy of 83%. Secondly, the results show that the airport resource allocation has an important impact on the efficiency of the airport terminal, with the two most important variables being the number of desks at the check-in and the number of lanes at the checkpoint. Last, the developed surrogate model was compared with a second Artificial Neural Network-based surrogate model built for the same agent-based model. ...
Journal article (2023) - M. Noorafza, Bruno F. Santos, Alexei Sharpanskykh, Zarah L. Zengerling, Christian M. Weder, Florian Linke, V. Grewe
The aviation industry has set an ambitious goal of reducing its climate impacts. Accordingly, airlines must balance their plans according to this goal with financial considerations. We developed a multi-objective framework to facilitate climate-aware network design by incorporating the objective to minimise the flight average temperature response (ATR) when optimising the airline network. We also assessed the operational improvements (OIs) which are introduced to improve sustainability in airline operations. In particular, we considered intermediate stop-overs (ISOs) and lower flight altitudes as OIs in our case studies. We analysed the impact of considering the climate impact in the planning of operations of three different airline types: one main-hub-and-spoke (KLM), one smaller multi-hub airline (TAP), and one low-cost carrier (EasyJet). The results show that airlines could also lower their environmental impact by 10–36% when considering the ATR as an objective. However, this would require an 8–20% reduction in profits. Adopting lower-altitude flying with ISO could mitigate their climate impact by 27–49% while reducing profits by approximately 6%. Our study highlights the importance of considering the airline network as a whole and demonstrates the potential benefits of operational improvements from a network perspective. ...
Accessibility is one of the key performance indicators in the evaluation of a multimodal transport system and, as a result, transport planning has become increasingly more oriented towards it. Demand Responsive Transport (DRT) services have been proposed as a measure for increasing accessibility of a Public Transit (PT) network by servicing users in inaccessible areas. Through multimodal planning and coordination, a DRT service can be integrated within the extended PT network and supply the network optimally. In the context of PT users headed toward airports, an integrated DRT service is proposed for those with extended first-mile connections. This service makes use of taxis to transport users to transit points of a dedicated train line supplying a major European airport. Ride-sharing is considered, while optimal order of service and transit points for modal change are determined. To capture the decentralized nature of matching taxis to users, a multi-agent-based algorithm based on Distributed Constraint optimization Problems (DCOPs) is developed. Real-time information about routes and fixed schedules of the PT network are extracted via a dedicated routing Application Programming Interface (API). Experiments validate the applicability of the proposed solution by reporting a decrease in users’ first-mile travel time that is approximately analogous to the modal share the service captures. ...
Airport terminals are complex sociotechnical systems, in which humans interact with diverse technical systems. A natural way to represent them is through agent-based modeling. However, this method has two drawbacks: it entails a heavy computational burden and the emergent properties are often difficult to analyze. The purpose of our research is therefore to accurately abstract and explain the dynamics of airport terminal operations by means of computationally efficient and interpretable surrogate models, based on an existing detailed agent-based simulation model. We propose a methodology consisting of two stages. Stage I involves the development of faithful surrogates. A sample is collected according to an active learning strategy, upon which Gaussian process regression, higher-order polynomials, gradient boosting, and random forests are fitted. Stage II then applies state-of-the-art techniques from the emerging field of explainable artificial intelligence to interpret and understand these models. Both model-agnostic and model-specific methods are considered, and their results are synthesized in order to explain the emergent properties. We prove the efficacy of this approach by conducting two case studies on AATOM, an existing Agent-based Airport Terminal Operations Model. The first case study examines the total expenditure on discretionary activities, such as shopping and dining. A combination of poor staffing strategies and high occupancy rates on certain flights was found to disrupt the terminal journey of passengers on subsequent flights. As a result of these knock-on phenomena, less free time is left for discretionary activities, which has a negative effect on the total expenditure. The second case study examines the throughput of security checkpoints. While throughput increases with passenger numbers, a clear point was observed where the checkpoint reaches its maximum capacity. This leads to longer queues and therefore higher waiting times. It even goes so far as to put passengers at risk of missing their flight, especially with poor staffing strategies. Altogether, we clearly observed the preservation of emergent phenomena in surrogate models, and conclude that their combination with interpretable machine learning is an effective way to explain the dynamics of complex sociotechnical systems. ...