JS
J.P.L. Schoormans
Authored
4 records found
Measuring consumers’ product care tendency
Scale development and validation
Product care is defined as all activities initiated by consumers that encourage an extension of product lifetimes, such as repair, maintenance, and/or careful handling. A product care scale was developed and validated in a set of four related studies. In study 1, we asked experts
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Consumer adoption of access-based product-service systems
The influence of duration of use and type of product
Access-based product-service systems (AB-PSS) are business models that can potentially decouple the satisfaction of consumer needs from environmental impacts. Hence, they have been promoted for the circular economy. Their sustainability potential has not yet been realised because
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Pioneering online design teaching in a mooc format
Tools for facilitating experiential learning
Providing online design education offers a unique opportunity for learning, by providing high quality learning experiences to distributed audiences for free. It has its challenges as well, particularly when the aim is use ‘active learning’ strategies (Biggs & Tang, 2011), which a
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Digitalised product-service systems
Effects on consumers’ attitudes and experiences
Access-based product-service systems (AB-PSS) allow consumers to use products for a fee and might support the transition towards a circular economy. This type of business model could decrease negative impacts of consumption by reducing the number of products needed; either by ext
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Contributed
16 records found
A Systemic Design Approach to Waste Segregation
Supporting NGO's in achieving Waste Segregation in India households
With the growing mounds of mixed waste in India and and insufficient solid waste management system, the government and NGO's have turned to people to segregate their waste at home. But, even after a lot of efforts to encourage people to segregate, people have not changed their be
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Strategically establishing address validation as part of a digital identity
An opportunity for PostNL to establish a reliable digital relationship with Dutch consumers to realise improved shipment matching and provide a more fraud resistant delivery ecosystem
The initial goal of this graduation project was to find a way to establish a reliable digital relationship with PostNL’s consumer. This is considered an important part of a digital transformation strategy that is necessary for traditional postal companies to stay relevant in a di
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Rational Override; influencing behaviour beyond nudging
A service design approach towards creating behavioural interventions
Service organizations are struggling to understand and change behaviour since it is complex, dynamic, multidimensional and very often not considered to be rational. Human behaviour is a key component in services, as the interaction between a user and touchpoints determines the ov
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The implementation of Chatbots and Robo-advice in the mortgage market
Designing the new mortgage journey for first-time buyers
This Master’s thesis at the Delft University of Technology is executed in collaboration with Fintech company Yellowtail.
The assignment was to design a new mortgage application process. The current consumer journey proved to be outdated and a shocking mismatch with the new gener
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Introduce StarDetect to market
A roadmap towards small satellite application in Smart Tourism
The aerospace industry's global market rise considerably in recent years. StarDetect, founded in Beijing in 2020, is a startup focusing on small satellite technology, developing functional payloads and providing customised services within the needs of space astronomy or earth geo
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Snifftrail
A new way of interacting with your senior dog by using nose work and impulse control training
It is an indoor interior element that increases the quality of interaction between senior dog and the owner and provokes cognitive ability of senior dogs that are losing eyesight.
It consists out of two parts, of which the first one is orientation. This part will create a qualit
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Improving parent-child communication
Creating a relaxed conversation atmosphere during the COVID-19 quarantine period
With the influence of COVID-19, people all over the world are facing significant challenges. Families with school-aged children face difficulties in helping the children transition from traditional school to online education while bearing various stress due to the epidemic quaran
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Food Waste Prevention
A design intervention for Households
Globally one-third of all food that is producedfor human consumption is wasted (FAO, 2013). Although it happens across theentire Food Supply Chain, 53% of all food waste in Europe takes place withinconsumers’ households (Stenmarck et al., 2016). All this waste has seriousconseque
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Design as a product care enabler
Increasing consumers’ motivation to care more of their products
The relevance of persuasion for product care. Aiming at increasing users’ interest in sustainable consumption, different lines of research and initiatives ranging from frameworks for design to community-based approaches, have presented routes to support a transition from a linear
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E-bike design for commuters
Designing a luggage carrier for laptop bags
This report presents the research into e-bikes for commuters and the design process of a laptop bag carrier for commuters. The project was carried out for Royal Dutch Gazelle in Dieren.
The project started with the question: How to make electric bikes more attractive to commute
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Creating long-term donor engagement in NPO WWF
Exploring the use of design for behavioural influence in an online solution
Many non-profit organizations (NPO’s) in the Netherlands have lost a large amount of donors over the last years. This thesis explores the use of behavioural influence design, applied in an online solution, in order to improve donor engagement for the well-known NPO WWF. The thesi
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Doing money better
Supporting young adults in sustainable financial decision-making
Money is a key element in people’s overall well-being (Abey & Ford, 2008). Young adults are behaving very differently towards finances compared to previous generations (Williams et al, 2010). In addition, young adults have little trust on financial institutions and no one to turn
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A future-proof food box
Making sustainable consumption choices easier with design
Our food system has a huge impact on the environment and is one of the largest contributors to a global threat: climate change. The meat industry alone accounts for 15% of the greenhouse gas emissions. So, the solution would be eating less meat and dairy. But although the Dutch e
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Waste Disposal in the Toilet Cubicle
Prevention of Clogging in Wastewater Pumps through Behavioural Change in Passengers
As main contractor at Amsterdam Schiphol Airport, BAM Infra Energie & Water strives for optimal asset maintenance for each and every one of their assets. In order to achieve this, one of the components which needs to be improved are the amount of malfunctions of Schiphol’s sewage
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Design for Trust
Farmer Data Sharing Platform for Rabobank
Trust is a human mechanism that opens doors to innovation and progress. Especially when risk is involved, trust will create a bridge between you and an opportunity and will enable that crossover. I believe design can form such a bridge, and in this project I explored how design c
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The new port infrastructure
Strategic design of a container data platform for Port of Rotterdam
Sea ports are undergoing a digital transformation, which can offer benefits for many involved stakeholders in the logistic chain. In order to stay relevant, Port of Rotterdam (PoR) should invest in developing new port infrastructure; digital connections that facilitate data excha
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