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A.E. Pohlmeyer
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1
Orchestrating acts of kindness
An exploratory framework for designing beneficial kindness interventions
Acts of kindness can enhance well-being for both actors and recipients. Consequently, numerous products and technologies have been created to foster such behaviors. However, existing design interventions often assume that any kind act will positively impact well-being, neglecting factors that determine whether acts will actually enhance actor and recipient well-being. To address this gap, we conducted an explorative investigation into everyday kindness dynamics. Through a diary study capturing 137 everyday acts of kindness, we identified 13 factors across three categories (context, characteristics, and outcomes) that influence actor and recipient wellbeing. We organized these insights into an exploratory framework and tested its application in a workshop with designers that explored the practical applications of these factors in intervention design. Our findings demonstrate that kindness impacts depend on complex interrelationships between factors such as timeliness and fit with individuals. These insights support designers in moving beyond encouraging random acts to orchestrating interventions that consider both actor and recipient experiences, creating more meaningful and impactful kindness interventions.
...
Acts of kindness can enhance well-being for both actors and recipients. Consequently, numerous products and technologies have been created to foster such behaviors. However, existing design interventions often assume that any kind act will positively impact well-being, neglecting factors that determine whether acts will actually enhance actor and recipient well-being. To address this gap, we conducted an explorative investigation into everyday kindness dynamics. Through a diary study capturing 137 everyday acts of kindness, we identified 13 factors across three categories (context, characteristics, and outcomes) that influence actor and recipient wellbeing. We organized these insights into an exploratory framework and tested its application in a workshop with designers that explored the practical applications of these factors in intervention design. Our findings demonstrate that kindness impacts depend on complex interrelationships between factors such as timeliness and fit with individuals. These insights support designers in moving beyond encouraging random acts to orchestrating interventions that consider both actor and recipient experiences, creating more meaningful and impactful kindness interventions.
Foreword postscript
(2024)
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Leandro Miletto Tonetto, Ann Petermans, Rebecca Cain, Anna Pohlmeyer, Tiiu Poldma, Deger Ozkaramanli, Pieter Desmet, Matthias Laschke, Marc Hassenzahl
The influence of design on wellbeing and happiness in research is growing across various design domains, including products, services, systems, and environments. Despite the existence of theories addressing wellbeing and happiness, a challenge remains to bring them to life through applied design studies and reflections involving these domains, which we touch upon in this editorial. In this theme track, we focus on contributions from design in fulfilling the societal need to promote wellbeing and happiness, aligned with the conference theme: Resistance, Recovery, Reflection, Reimagination. The insights from the papers presented in this editorial underscore the complexity of designing for wellbeing, encompassing individual and community levels across various domains. Embracing a multidisciplinary approach, leveraging technology, deepening our understanding of human behavior, and exploring innovative interventions that enhance well-being reflect our growth as a Special Interest Group within the Design Research Society.
...
The influence of design on wellbeing and happiness in research is growing across various design domains, including products, services, systems, and environments. Despite the existence of theories addressing wellbeing and happiness, a challenge remains to bring them to life through applied design studies and reflections involving these domains, which we touch upon in this editorial. In this theme track, we focus on contributions from design in fulfilling the societal need to promote wellbeing and happiness, aligned with the conference theme: Resistance, Recovery, Reflection, Reimagination. The insights from the papers presented in this editorial underscore the complexity of designing for wellbeing, encompassing individual and community levels across various domains. Embracing a multidisciplinary approach, leveraging technology, deepening our understanding of human behavior, and exploring innovative interventions that enhance well-being reflect our growth as a Special Interest Group within the Design Research Society.
Daily doses of wellbeing
How everyday technology can support positive activities
Due to their widespread use, consumer technologies like messaging or video streaming services present a promising opportunity to disseminate wellbeing interventions, such as positive activities, to a large audience. Currently, this potential is primarily leveraged by dedicated wellbeing applications. To broaden the scope of applications, we conducted a student-led case study that explored how positive activities could also be integrated into consumer technologies that are not originally designed for wellbeing. Based on the analysis of concrete design examples, we identified three strategies for integration: 1. addition, 2. enrichment, 3. transformation. We showcase each integration strategy through a specific design example. A variety of design mechanisms were employed whereby particularly prompts to create an opportunity and self-reflection to foster motivation and capability have been observed. Together, our findings demonstrate how positive activities and mechanisms to support behavior change can be woven seamlessly into contemporary technology through minimal redesigns.
...
Due to their widespread use, consumer technologies like messaging or video streaming services present a promising opportunity to disseminate wellbeing interventions, such as positive activities, to a large audience. Currently, this potential is primarily leveraged by dedicated wellbeing applications. To broaden the scope of applications, we conducted a student-led case study that explored how positive activities could also be integrated into consumer technologies that are not originally designed for wellbeing. Based on the analysis of concrete design examples, we identified three strategies for integration: 1. addition, 2. enrichment, 3. transformation. We showcase each integration strategy through a specific design example. A variety of design mechanisms were employed whereby particularly prompts to create an opportunity and self-reflection to foster motivation and capability have been observed. Together, our findings demonstrate how positive activities and mechanisms to support behavior change can be woven seamlessly into contemporary technology through minimal redesigns.
Editorial
Design for wellbeing, happiness, and health
Book chapter
(2022)
-
Ann Petermans, Tiiu Poldma, Rebecca Cain, Deger Ozkaramanli-Leerkes, Leandro Tonetto, A.E. Pohlmeyer, M Hassenzahl, Matthias Laschke, P.M.A. Desmet
The chairs' editorial for the theme track of SIGWELL, the Design Research Society's Special Interest Group (SIG) focusing on Design for Wellbeing, Happiness and Health.
...
The chairs' editorial for the theme track of SIGWELL, the Design Research Society's Special Interest Group (SIG) focusing on Design for Wellbeing, Happiness and Health.
Background: Taking care of products is a relevant approach to prolong products’ lifetimes and retain their desired level of performance, and is thus an important aspect of sustainable consumer behaviour. Although consumers have a general motivation to take care of their products, previous research has shown that they struggle to repair, maintain or treat their products carefully in daily life. Design has the potential to increase consumers’ product care activities, but designers need more knowledge and distinct strategies to evoke this product care behaviour with consumers. Methods: By the means of a multi-method approach—individual and group brainstorming sessions as well as an analysis of existing solutions—we created a large number of ideas on how to stimulate product care among consumers. Results: We were able to summarize these ideas in a clustering session into eight strategies and 24 sub-strategies that can foster product care through design. These eight strategies are: social connections, informing, enabling, appropriation, control, awareness, antecedents & consequences, and reflecting. The integration of the consumer perspective into strategies for product care extends currently known design strategies for repair and maintenance. To support designers in the implementation of these strategies, we developed a toolkit that can be used in the product development process of different product categories. Conclusions: This paper identifies product care strategies that have a distinct focus on the consumers’ perspective of sustainable behaviour and that can be stimulated through design. These rather psychologically-driven strategies thereby complement existing technology- and product-oriented design strategies. Furthermore, to facilitate implementation, a design toolkit has been developed that points to key requirements in practice.
...
Background: Taking care of products is a relevant approach to prolong products’ lifetimes and retain their desired level of performance, and is thus an important aspect of sustainable consumer behaviour. Although consumers have a general motivation to take care of their products, previous research has shown that they struggle to repair, maintain or treat their products carefully in daily life. Design has the potential to increase consumers’ product care activities, but designers need more knowledge and distinct strategies to evoke this product care behaviour with consumers. Methods: By the means of a multi-method approach—individual and group brainstorming sessions as well as an analysis of existing solutions—we created a large number of ideas on how to stimulate product care among consumers. Results: We were able to summarize these ideas in a clustering session into eight strategies and 24 sub-strategies that can foster product care through design. These eight strategies are: social connections, informing, enabling, appropriation, control, awareness, antecedents & consequences, and reflecting. The integration of the consumer perspective into strategies for product care extends currently known design strategies for repair and maintenance. To support designers in the implementation of these strategies, we developed a toolkit that can be used in the product development process of different product categories. Conclusions: This paper identifies product care strategies that have a distinct focus on the consumers’ perspective of sustainable behaviour and that can be stimulated through design. These rather psychologically-driven strategies thereby complement existing technology- and product-oriented design strategies. Furthermore, to facilitate implementation, a design toolkit has been developed that points to key requirements in practice.
In this paper, we introduce a framework that conceptualizes a multi-stage process through which technology can promote sustained wellbeing. Intentional wellbeing-enhancing activities form the centerpiece linking direct product interaction to, ultimately, wellbeing. The framework was developed following a bottom-up–top-down approach by integrating theoretical knowledge from positive psychology, behavioral science and human–computer interaction (HCI)/design with empirical insights. We outline (a) the framework, (b) its five main stages including their multidisciplinary theoretical foundations, (c) relations between these stages and (d) specific elements that further describe each stage. The paper illustrates how the framework was developed and elaborates three major areas of application: (design) research, design strategies and measurement approaches. With this work, we aim to provide actionable guidance for researchers and IT practitioners to understand and design technologies that foster sustained wellbeing.
...
In this paper, we introduce a framework that conceptualizes a multi-stage process through which technology can promote sustained wellbeing. Intentional wellbeing-enhancing activities form the centerpiece linking direct product interaction to, ultimately, wellbeing. The framework was developed following a bottom-up–top-down approach by integrating theoretical knowledge from positive psychology, behavioral science and human–computer interaction (HCI)/design with empirical insights. We outline (a) the framework, (b) its five main stages including their multidisciplinary theoretical foundations, (c) relations between these stages and (d) specific elements that further describe each stage. The paper illustrates how the framework was developed and elaborates three major areas of application: (design) research, design strategies and measurement approaches. With this work, we aim to provide actionable guidance for researchers and IT practitioners to understand and design technologies that foster sustained wellbeing.
Designing for Positive Emotions
Issues and Emerging Research Directions
ABSTRACT Central to the present paper is the question of how designers can be supported to deliberately facilitate positive emotional experiences. Related to this, the paper provides an overview of the research on design for positive emotions, its issues, and opportunities for further investigations. The practical relevance of transcending the notion of generalised pleasure is discussed, highlighting the benefits of developing and applying a nuanced understanding of positive emotions. Overarching challenges and opportunities that underlie in stimulating such understanding are delineated along with the review of
characteristics of positive emotions. Ethical issues of designing for positive emotions are reflected regarding its implications for well-being with suggestions to resolve them. Besides, the paper discusses emerging research directions,
ranging from design tools to distinguish diverse positive emotions, the added value of exploring expressive interaction qualities of positive emotions, to advantages of involving tool users (e.g., designers and project stakeholders)
in the development process. ...
characteristics of positive emotions. Ethical issues of designing for positive emotions are reflected regarding its implications for well-being with suggestions to resolve them. Besides, the paper discusses emerging research directions,
ranging from design tools to distinguish diverse positive emotions, the added value of exploring expressive interaction qualities of positive emotions, to advantages of involving tool users (e.g., designers and project stakeholders)
in the development process. ...
ABSTRACT Central to the present paper is the question of how designers can be supported to deliberately facilitate positive emotional experiences. Related to this, the paper provides an overview of the research on design for positive emotions, its issues, and opportunities for further investigations. The practical relevance of transcending the notion of generalised pleasure is discussed, highlighting the benefits of developing and applying a nuanced understanding of positive emotions. Overarching challenges and opportunities that underlie in stimulating such understanding are delineated along with the review of
characteristics of positive emotions. Ethical issues of designing for positive emotions are reflected regarding its implications for well-being with suggestions to resolve them. Besides, the paper discusses emerging research directions,
ranging from design tools to distinguish diverse positive emotions, the added value of exploring expressive interaction qualities of positive emotions, to advantages of involving tool users (e.g., designers and project stakeholders)
in the development process.
characteristics of positive emotions. Ethical issues of designing for positive emotions are reflected regarding its implications for well-being with suggestions to resolve them. Besides, the paper discusses emerging research directions,
ranging from design tools to distinguish diverse positive emotions, the added value of exploring expressive interaction qualities of positive emotions, to advantages of involving tool users (e.g., designers and project stakeholders)
in the development process.
Taking care of products is an important aspect of sustainable consumer behaviour, because it is an appropriate approach to prolong products' lifetimes. Although consumers in general agree on this and demonstrate a general motivation to take care of their products, previous research has shown that they struggle to repair, maintain or treat their products carefully in daily life. Design has the potential to increase consumers' product care activities, but more knowledge and distinct strategies are needed by designers to purposefully design for this behaviour. We used three different approaches – a
workshop with design students, an analysis of already existing products and services that have implemented aspects of product care, and an ideation session – to create eight strategies and 24 substrategies that can stimulate product care through design. These eight strategies are informing, enabling, social connections, appropriation, control, awareness, antecedents & consequences, and reflecting. To support designers in the implementation of these strategies, we transferred these strategies into a toolkit, which can be used in the product development process of different kinds of products. This paper describes the development of the product care strategies as well as the Product Care Toolkit.
...
Taking care of products is an important aspect of sustainable consumer behaviour, because it is an appropriate approach to prolong products' lifetimes. Although consumers in general agree on this and demonstrate a general motivation to take care of their products, previous research has shown that they struggle to repair, maintain or treat their products carefully in daily life. Design has the potential to increase consumers' product care activities, but more knowledge and distinct strategies are needed by designers to purposefully design for this behaviour. We used three different approaches – a
workshop with design students, an analysis of already existing products and services that have implemented aspects of product care, and an ideation session – to create eight strategies and 24 substrategies that can stimulate product care through design. These eight strategies are informing, enabling, social connections, appropriation, control, awareness, antecedents & consequences, and reflecting. To support designers in the implementation of these strategies, we transferred these strategies into a toolkit, which can be used in the product development process of different kinds of products. This paper describes the development of the product care strategies as well as the Product Care Toolkit.
Research in positive psychology indicates that sustained well-being is more determined by our actions than by our possessions. Products' contribution to well-being may thus be grounded in their potential to support well-being-enhancing activities rather than in their material value. In a laddering study, we investigated how products shape a range of well-being determinants, including activities, and well-being outcomes. Following a hierarchical structure, seven product experience qualities, six motivations, and seven activities were empirically found to be linked to long-term well-being. We describe these ingredients for sustained well-being in further detail and provide actionable guidance on how to address them by means of design. As the majority of product-supported long-term well-being outcomes were mediated by activities, we propose activities as most promising starting point in design for sustained well-being.
...
Research in positive psychology indicates that sustained well-being is more determined by our actions than by our possessions. Products' contribution to well-being may thus be grounded in their potential to support well-being-enhancing activities rather than in their material value. In a laddering study, we investigated how products shape a range of well-being determinants, including activities, and well-being outcomes. Following a hierarchical structure, seven product experience qualities, six motivations, and seven activities were empirically found to be linked to long-term well-being. We describe these ingredients for sustained well-being in further detail and provide actionable guidance on how to address them by means of design. As the majority of product-supported long-term well-being outcomes were mediated by activities, we propose activities as most promising starting point in design for sustained well-being.
TinyTasks at Work
Improving Work Engagement and Performance using Behavioral Intervention Technology
Editorial
Design for Subjective Wellbeing
Foreword postscript
(2018)
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Rebecca Cain, Ann Petermans, Anna Pohlmeyer, Pieter Desmet, Deger Ozkaramanli
In this chapter, we outline why and how design can (and cannot) support the sustainable wellbeing of individuals and communities. Building on findings of well-being researchers, we first address the reasons why material well-being, as experienced through the consumpfion and ownership of products and goods, does not necessarily contribute to subjective wellbeing. On the other hand, products that are valued for the activities and experiences that these enable can be a profound resource for happiness. This discussion provides the foundation
for an approach to design for well-being that includes three main ingi-edients: design for pleasure, personal significance and virtue. These ingredients will be detailed in depth and several directions to design for well-being will be introduced, addressing both challenges and opportunities for design theoiy and practice. ...
for an approach to design for well-being that includes three main ingi-edients: design for pleasure, personal significance and virtue. These ingredients will be detailed in depth and several directions to design for well-being will be introduced, addressing both challenges and opportunities for design theoiy and practice. ...
In this chapter, we outline why and how design can (and cannot) support the sustainable wellbeing of individuals and communities. Building on findings of well-being researchers, we first address the reasons why material well-being, as experienced through the consumpfion and ownership of products and goods, does not necessarily contribute to subjective wellbeing. On the other hand, products that are valued for the activities and experiences that these enable can be a profound resource for happiness. This discussion provides the foundation
for an approach to design for well-being that includes three main ingi-edients: design for pleasure, personal significance and virtue. These ingredients will be detailed in depth and several directions to design for well-being will be introduced, addressing both challenges and opportunities for design theoiy and practice.
for an approach to design for well-being that includes three main ingi-edients: design for pleasure, personal significance and virtue. These ingredients will be detailed in depth and several directions to design for well-being will be introduced, addressing both challenges and opportunities for design theoiy and practice.
EmotionPrism
A design tool that communicates 25 pleasurable human-product interactions
The range of positive emotions experienced in human-product interactions is multifarious. Differentiating positive emotions (e.g., joy, love, hope, and interest) and having an awareness of associated expressive interaction qualities (e.g., playful, careful, persistent and focused interaction) can support designers to influence users' interactions in a favourable way. This paper introduces the development and application of EmotionPrism, a tool for designers to gain a better understanding specific positive emotions and related expressive interaction qualities. EmotionPrism is a collection of movie-sets that represents 25 different positive emotions in dynamic hand-object interactions, combined with theoretical descriptions of the emotions. Designers can use the tool to envision and discuss what kinds of interactions would be appropriate or desirable to incite and to select a set of relevant positive emotions accordingly by referring to the set of information as a repertoire to choose from. The paper first describes characteristics of positive emotions with a focus on expressive behaviour and then discusses considerations for the tool development. The second section reports the process of developing the tool. Thirdly, we present the results of a design workshop in which the tool was used and evaluated.
...
The range of positive emotions experienced in human-product interactions is multifarious. Differentiating positive emotions (e.g., joy, love, hope, and interest) and having an awareness of associated expressive interaction qualities (e.g., playful, careful, persistent and focused interaction) can support designers to influence users' interactions in a favourable way. This paper introduces the development and application of EmotionPrism, a tool for designers to gain a better understanding specific positive emotions and related expressive interaction qualities. EmotionPrism is a collection of movie-sets that represents 25 different positive emotions in dynamic hand-object interactions, combined with theoretical descriptions of the emotions. Designers can use the tool to envision and discuss what kinds of interactions would be appropriate or desirable to incite and to select a set of relevant positive emotions accordingly by referring to the set of information as a repertoire to choose from. The paper first describes characteristics of positive emotions with a focus on expressive behaviour and then discusses considerations for the tool development. The second section reports the process of developing the tool. Thirdly, we present the results of a design workshop in which the tool was used and evaluated.
To design for happiness sounds like a grand undertaking. Some might even say an overly ambitious one – but we disagree. We believe that explicitly focusing on customer happiness is an indispensable part of user-centred design and, ultimately, a reliable predictor of a design’s success.
As design researchers at the Delft Institute of Positive Design (TU Delft), we seek to advance our understanding of the ways products and services can be designed to foster human happiness. We develop tools that designers and organisations can use to tap into the vast potential of lasting wellbeing.
This Design for Happiness Deck is one example of our work. Use it to break down the seemingly overwhelming phenomenon of happiness into manageable components that offer you a direct doorway to ideation and analyses of your design project.
...
To design for happiness sounds like a grand undertaking. Some might even say an overly ambitious one – but we disagree. We believe that explicitly focusing on customer happiness is an indispensable part of user-centred design and, ultimately, a reliable predictor of a design’s success.
As design researchers at the Delft Institute of Positive Design (TU Delft), we seek to advance our understanding of the ways products and services can be designed to foster human happiness. We develop tools that designers and organisations can use to tap into the vast potential of lasting wellbeing.
This Design for Happiness Deck is one example of our work. Use it to break down the seemingly overwhelming phenomenon of happiness into manageable components that offer you a direct doorway to ideation and analyses of your design project.
What role does the design of products, services, and the built environment have on people's psychological well-being? This chapter introduces the emerging field of Positive Design, which studies the mechanisms and manifestations of design that stimulates human flourishing. After a brief account of research on Positive Psychology Interventions, this chapter examines the possibilities and limitations of design for well-being. It is argued that especially the enablement of pleasurable and meaningful experiences and activities in daily life is a promising approach. Four Positive Design examples related to taking notice and savouring are provided in order to illustrate new forms of Positive Psychology Interventions. These examples range from designs whose explicit core function is the promotion of well-being to common, everyday products that foster determinants of well-being as an additional effect. A number of challenges that Positive Psychology Interventions in practice currently face and the potential benefits of Positive Design are considered. In particular, this chapter discusses the strengths of Positive Design in terms of reach, adherence, and person-context-activity-fit.
...
What role does the design of products, services, and the built environment have on people's psychological well-being? This chapter introduces the emerging field of Positive Design, which studies the mechanisms and manifestations of design that stimulates human flourishing. After a brief account of research on Positive Psychology Interventions, this chapter examines the possibilities and limitations of design for well-being. It is argued that especially the enablement of pleasurable and meaningful experiences and activities in daily life is a promising approach. Four Positive Design examples related to taking notice and savouring are provided in order to illustrate new forms of Positive Psychology Interventions. These examples range from designs whose explicit core function is the promotion of well-being to common, everyday products that foster determinants of well-being as an additional effect. A number of challenges that Positive Psychology Interventions in practice currently face and the potential benefits of Positive Design are considered. In particular, this chapter discusses the strengths of Positive Design in terms of reach, adherence, and person-context-activity-fit.
Developing Usage Guidelines for a Card-Based Design Tool
A Case of the Positive Emotional Granularity Cards
Background Card-based design tools have gained popularity as a means to communicate
research insights and to make them usable in a design process. There are various examples of card
tools and guidelines for developing a card set itself, yet there has been little research into how the
usage of card tools can be systematically formulated. Although the existing literature on card tools
often presents certain usages, it rarely explicates how the usage was structured, and provides few
references to the underlying decisions.
Methods Through a case study of the positive emotional granularity cards, this paper presents
a bottom-up approach in which designers’ needs and their own techniques to use the cards are
reflected in formulating new card usage guidelines. Three design workshops were conducted, each
of which explored how designers made use of the cards in the three design activities respectively: (1)
assimilating nuances of positive emotions; (2) specifying emotional intentions; and (3) generating
product ideas. In a creative session with design researchers, the workshop findings were translated
into usage guidelines.
Results There were individual differences in designers’ ability to make use of the PEG cards.
At one end of the spectrum was the designer who immediately started to play and explore the cards,
creating his or her own usage rules. At the other end of the spectrum was the designer who needed
instructions to get started. Most designers explored usage, but at the same time they felt insecure
about getting value without having some guidance. The workshops allowed us to spot the benefits
and drawbacks of the techniques the designers used, and to identify their needs in using the PEG
cards. The creative session resulted in the PEG card guidelines that assist and inspire designers in
the three design activities.
Conclusions Provisional usage guidelines can considerably contribute to a card tool’s usefulness,
even if the card usage is envisioned to be open-ended and versatile. The bottom-up approach proved
valuable to generate new insights into how a card set can best be used and how designers can be
guided when using the card set. ...
research insights and to make them usable in a design process. There are various examples of card
tools and guidelines for developing a card set itself, yet there has been little research into how the
usage of card tools can be systematically formulated. Although the existing literature on card tools
often presents certain usages, it rarely explicates how the usage was structured, and provides few
references to the underlying decisions.
Methods Through a case study of the positive emotional granularity cards, this paper presents
a bottom-up approach in which designers’ needs and their own techniques to use the cards are
reflected in formulating new card usage guidelines. Three design workshops were conducted, each
of which explored how designers made use of the cards in the three design activities respectively: (1)
assimilating nuances of positive emotions; (2) specifying emotional intentions; and (3) generating
product ideas. In a creative session with design researchers, the workshop findings were translated
into usage guidelines.
Results There were individual differences in designers’ ability to make use of the PEG cards.
At one end of the spectrum was the designer who immediately started to play and explore the cards,
creating his or her own usage rules. At the other end of the spectrum was the designer who needed
instructions to get started. Most designers explored usage, but at the same time they felt insecure
about getting value without having some guidance. The workshops allowed us to spot the benefits
and drawbacks of the techniques the designers used, and to identify their needs in using the PEG
cards. The creative session resulted in the PEG card guidelines that assist and inspire designers in
the three design activities.
Conclusions Provisional usage guidelines can considerably contribute to a card tool’s usefulness,
even if the card usage is envisioned to be open-ended and versatile. The bottom-up approach proved
valuable to generate new insights into how a card set can best be used and how designers can be
guided when using the card set. ...
Background Card-based design tools have gained popularity as a means to communicate
research insights and to make them usable in a design process. There are various examples of card
tools and guidelines for developing a card set itself, yet there has been little research into how the
usage of card tools can be systematically formulated. Although the existing literature on card tools
often presents certain usages, it rarely explicates how the usage was structured, and provides few
references to the underlying decisions.
Methods Through a case study of the positive emotional granularity cards, this paper presents
a bottom-up approach in which designers’ needs and their own techniques to use the cards are
reflected in formulating new card usage guidelines. Three design workshops were conducted, each
of which explored how designers made use of the cards in the three design activities respectively: (1)
assimilating nuances of positive emotions; (2) specifying emotional intentions; and (3) generating
product ideas. In a creative session with design researchers, the workshop findings were translated
into usage guidelines.
Results There were individual differences in designers’ ability to make use of the PEG cards.
At one end of the spectrum was the designer who immediately started to play and explore the cards,
creating his or her own usage rules. At the other end of the spectrum was the designer who needed
instructions to get started. Most designers explored usage, but at the same time they felt insecure
about getting value without having some guidance. The workshops allowed us to spot the benefits
and drawbacks of the techniques the designers used, and to identify their needs in using the PEG
cards. The creative session resulted in the PEG card guidelines that assist and inspire designers in
the three design activities.
Conclusions Provisional usage guidelines can considerably contribute to a card tool’s usefulness,
even if the card usage is envisioned to be open-ended and versatile. The bottom-up approach proved
valuable to generate new insights into how a card set can best be used and how designers can be
guided when using the card set.
research insights and to make them usable in a design process. There are various examples of card
tools and guidelines for developing a card set itself, yet there has been little research into how the
usage of card tools can be systematically formulated. Although the existing literature on card tools
often presents certain usages, it rarely explicates how the usage was structured, and provides few
references to the underlying decisions.
Methods Through a case study of the positive emotional granularity cards, this paper presents
a bottom-up approach in which designers’ needs and their own techniques to use the cards are
reflected in formulating new card usage guidelines. Three design workshops were conducted, each
of which explored how designers made use of the cards in the three design activities respectively: (1)
assimilating nuances of positive emotions; (2) specifying emotional intentions; and (3) generating
product ideas. In a creative session with design researchers, the workshop findings were translated
into usage guidelines.
Results There were individual differences in designers’ ability to make use of the PEG cards.
At one end of the spectrum was the designer who immediately started to play and explore the cards,
creating his or her own usage rules. At the other end of the spectrum was the designer who needed
instructions to get started. Most designers explored usage, but at the same time they felt insecure
about getting value without having some guidance. The workshops allowed us to spot the benefits
and drawbacks of the techniques the designers used, and to identify their needs in using the PEG
cards. The creative session resulted in the PEG card guidelines that assist and inspire designers in
the three design activities.
Conclusions Provisional usage guidelines can considerably contribute to a card tool’s usefulness,
even if the card usage is envisioned to be open-ended and versatile. The bottom-up approach proved
valuable to generate new insights into how a card set can best be used and how designers can be
guided when using the card set.
Diseño positivo
Guía de referencia
Resultado del I Congreso Iberoamericano de Ética y Filosofía Política y como muestra de un importante trabajo de cooperación internacional, este libro nos presenta el estado actual y el desbalance jurídico que existe en el complejo tema de la inmigración. Importantes tratadistas de varios países analizan la situación actual paradójica y plantean una propuesta esperanzada de extensión universalista de la ciudadanía liberal a través de un replanteamiento de las políticas de inmigración en las democracias avanzadas, notablemente las europeas.Como indica el doctor Luis Villar Borda en el prólogo, el debate sobre la ciudadanía y la inmigración se ha convertido ya en el debate de nuestro tiempo.
...
Resultado del I Congreso Iberoamericano de Ética y Filosofía Política y como muestra de un importante trabajo de cooperación internacional, este libro nos presenta el estado actual y el desbalance jurídico que existe en el complejo tema de la inmigración. Importantes tratadistas de varios países analizan la situación actual paradójica y plantean una propuesta esperanzada de extensión universalista de la ciudadanía liberal a través de un replanteamiento de las políticas de inmigración en las democracias avanzadas, notablemente las europeas.Como indica el doctor Luis Villar Borda en el prólogo, el debate sobre la ciudadanía y la inmigración se ha convertido ya en el debate de nuestro tiempo.
When ‘Feeling Good’ is not Good Enough
Seven Key Opportunities for Emotional Granularity in Product Development
This paper reports a study that explored the usefulness of positive emotional granularity (PEG) in the product development process. PEG
reflects the ability to interpret and represent the experience of positive emotions with precision and specificity. Interviews were conducted
with twenty-five design professionals to understand their needs and expectations with respect to the value of PEG in product development
processes. Across all product development stages, sixteen PEG benefits were identified and grouped into seven key opportunities: getting
in-depth understanding of user emotions, determining the emotional impact of a product, dealing with organizational support, keeping
continuity of emotional intentions in communications, facilitating design creativity, strengthening emotional coherence and managing
emotions within a product development team. The findings indicate that the benefits of PEG are mainly associated with activities in
design conceptualization and evaluation, being less relevant in the embodiment phase. The article also reports on the different attitudes of
professionals with different roles in product development towards the relevance of PEG for their practices. The implications for research
into facilitating PEG and recommendations for developing design tools are discussed. ...
reflects the ability to interpret and represent the experience of positive emotions with precision and specificity. Interviews were conducted
with twenty-five design professionals to understand their needs and expectations with respect to the value of PEG in product development
processes. Across all product development stages, sixteen PEG benefits were identified and grouped into seven key opportunities: getting
in-depth understanding of user emotions, determining the emotional impact of a product, dealing with organizational support, keeping
continuity of emotional intentions in communications, facilitating design creativity, strengthening emotional coherence and managing
emotions within a product development team. The findings indicate that the benefits of PEG are mainly associated with activities in
design conceptualization and evaluation, being less relevant in the embodiment phase. The article also reports on the different attitudes of
professionals with different roles in product development towards the relevance of PEG for their practices. The implications for research
into facilitating PEG and recommendations for developing design tools are discussed. ...
This paper reports a study that explored the usefulness of positive emotional granularity (PEG) in the product development process. PEG
reflects the ability to interpret and represent the experience of positive emotions with precision and specificity. Interviews were conducted
with twenty-five design professionals to understand their needs and expectations with respect to the value of PEG in product development
processes. Across all product development stages, sixteen PEG benefits were identified and grouped into seven key opportunities: getting
in-depth understanding of user emotions, determining the emotional impact of a product, dealing with organizational support, keeping
continuity of emotional intentions in communications, facilitating design creativity, strengthening emotional coherence and managing
emotions within a product development team. The findings indicate that the benefits of PEG are mainly associated with activities in
design conceptualization and evaluation, being less relevant in the embodiment phase. The article also reports on the different attitudes of
professionals with different roles in product development towards the relevance of PEG for their practices. The implications for research
into facilitating PEG and recommendations for developing design tools are discussed.
reflects the ability to interpret and represent the experience of positive emotions with precision and specificity. Interviews were conducted
with twenty-five design professionals to understand their needs and expectations with respect to the value of PEG in product development
processes. Across all product development stages, sixteen PEG benefits were identified and grouped into seven key opportunities: getting
in-depth understanding of user emotions, determining the emotional impact of a product, dealing with organizational support, keeping
continuity of emotional intentions in communications, facilitating design creativity, strengthening emotional coherence and managing
emotions within a product development team. The findings indicate that the benefits of PEG are mainly associated with activities in
design conceptualization and evaluation, being less relevant in the embodiment phase. The article also reports on the different attitudes of
professionals with different roles in product development towards the relevance of PEG for their practices. The implications for research
into facilitating PEG and recommendations for developing design tools are discussed.