P.A. Lloyd
47 records found
1
Synthetic users
Insights from designers’ interactions with persona-based chatbots
Personas are hypothetical representations of real-world people used as storytelling tools to help designers identify the goals, constraints, and scenarios of particular user groups. A well-constructed persona can provide enough detail to trigger recognition and empathy while leav
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Design practices are being increasingly adopted by governments worldwide. Yet, barriers to design practices have been noted. Among the various barriers identified, a recurring theme is the gap between design practices and the established work practices of governments, suggesting
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Organizational transitions can evoke a range of reactions and emotions among employees, departments, stakeholders, and leaders. To effectively manage the transition, it is crucial to comprehend how organizations experience and design change to navigate the various challenges of t
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Reflection plays a vital role in the development of designers, enabling them to evaluate their experiences, enhance their learning, and foster professional growth. This research analyzed reflections of 56 design students, as part of graded coursework, using content and dictionary
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Design thinking concepts, such as storytelling, framing, and co-evolution, have been established from close readings of design activity. The increase in easy-to-use computational methodologies provides an opportunity to validate these concepts more widely. Among these concepts, s
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Constructing design activity in words
Exploring linguistic methods to analyse the design process
Analysing transcripts of design activity typically involve either close reading or manual coding of data, which limits the amount of data that can be analysed. In contrast, we explore a machine-learning based linguistic analysis tool called Empath to identify patterns of reasonin
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Objective Portrait
A practice-based inquiry to explore Al as a reflective design partner
Artificial intelligence (AI) is increasingly being viewed as a creative partner rather than as a tool. How to design such collaborations is still a subject of speculation. In this pictorial, we propose a collaborative role for AI to prompt self-reflection. We explore this through
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Educational systems face increasingly complex demands, confronting teachers with multidimensional people-centred problems rarely solved by linear or standardised solutions. Nevertheless, teachers must juggle multiple variables simultaneously in their daily work. This can lead to
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Triggered
Using human-ai dialogue for problem understanding in collaborative design
Creative conversation among designers and stakeholders in a design project enables new ideas to naturally originate and evolve. Language allows for the exchange of values, priorities, and past experience whilst keeping solution forms usefully ambiguous. Yet there is a danger that
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Abstract. Analysing records of design activity such as transcripts or documents have typically involved close reading of transcripts and manual identification of concepts and behaviours. We explore the applicability of a machine-learning based computational tool—called Empath—in
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Trust in Clinical AI
Expanding the Unit of Analysis
From diagnosis to patient scheduling, AI is increasingly being considered across different clinical applications. Despite increasingly powerful clinical AI, uptake into actual clinical workflows remains limited. One of the major challenges is developing appropriate trust with cli
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In recent years, governments have increasingly pursued innovation by embed-ding design into their organizations. One particularly common approach to em-bedding design in government organization is to establish public sector innova-tion labs. These labs are described as contributo
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In the midst of climate change, and the need to seek more sustainable ways of living, design is increasingly tackling problems at a societal level. This paper reflects on a strategic design project at a Brazilian foundation focused on sustainable development in the Amazon rainfor
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Knowledge on how design practices evolve and become part of the daily practices of public organisations is still lacking. Prior to embarking on this research, we asked ourselves how this phenomenon should be studied in the context of public organisations. In the complex system of
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Analyzing Storytelling in Design Talk using LIWC
(Linguistic Inquiry and Word Count)
Design thinking concepts such as storytelling, framing, and co-evolution, have been established from close readings of design activity. The increase in easy-to-use computational methodologies provides an opportunity to validate these concepts more widely. Among these concepts, st
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Asking Effective Questions
Awareness of Bias in Designerly Thinking
The formulation of questions in processes of design is an activity affected by cognitive biases inherent to humans. Cognitive biases, developed through gaining experience, influence how decisions are made during problem solving. When an outcome is predictable, experience provides
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How designers talk
Constructing and analysing a design thinking data corpus
A necessary condition of understanding how designers work is understanding how designers talk. In this paper we show how new methods of linguistic data analysis are beginning to reveal insights into the general nature of design conversations. For the first time we combine design
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