M.M. van Paassen
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184 records found
1
To achieve the efficient and stable operation of a blast furnace (BF) in the steel industry while retaining the critical skills of expert human operators, we developed a novel human-machine interface (HMI) grounded in ecological interface design (EID) principles. The BF is a complex, large-scale chemical reactor to produce hot metal where internal temperatures can reach up to 2000 °C. Due to the inherent difficulty of full process automation, the EID framework was adopted to support operators’ situation awareness and keep human expertise central to decision-making. The developed ecological interface (EI) enhances manual control using a transient model, allowing operators to explore the best control action by showing the predicted future states of controlled variables resulting from their hypothetical control actions. Furthermore, the developed EI provides operators with explicit information on the mass and energy balances linking control means and ends, which is intended to support situation awareness. To facilitate comprehensive training, an operation simulator, capable of running at 300 times real-time speed, was integrated with the developed EI. Human-in-the-loop experiments with 16 subjects showed that the EI significantly reduced the number of control actions in both scenarios and reduced the HMT control error and the duration of ΔP upper-bound violations in the complex scenario, whereas no statistically significant reductions were observed in coke rate or carbon intensity.
Cabin crew startle and surprise
Occurrence and impact
Startle and surprise are known to potentially incapacitate professionals who respond to emergency situations. In the aviation domain, self-management methods to prevent such incapacitation have been introduced for pilots. This study aims to explore the relevance of similar self-management methods tailored for cabin crew, using subjective evaluation by cabin crew and cabin crew instructors. First, a method was designed and refined using interviews and a focus group with nine subject-matter experts, consisting of four steps: protect, reset, check and act. Second, relevance of the method was quasi-experimentally tested by letting 15 cabin crew members apply it in a simulated firefighting scenario. After performing the scenario, they rated whether the method had positive or negative effects, was difficult or easy to use, and they retrospectively rated their perceived stress before and after applying the method. Participants positively rated the method’s effectiveness and usability, and reported the method to significantly reduce perceived stress. Participants provided several suggestions for improving the method, and for approaches to integrate the method more effectively into existing protocols. The outcomes of this study provide direction on the design and use of self-management methods that can help manage startle and surprise in teams.
Haptic Shared Control during Automated Take-Off
Effects on Trust and Workload
Automation reduces pilot workload but introduces risks such as mode confusion and automation surprise, which can impair situation awareness and delay responses. Haptic shared control, delivered via active sidesticks, may mitigate these risks by providing continuous force feedback to convey automation intent and warnings. This study examined how the haptic information in shared control systems affects trust, workload, and awareness during automated take-off scenarios involving normal and abnormal autopilot behaviors. Twenty participants monitored automation performance while completing a secondary 2-back task under two shared control conditions: haptic shared versus input-mixing shared control. Results show that abnormal autopilot behaviors significantly increased workload and reduced trust, with haptic shared control having context-dependent effects - supporting trust and reducing workload during over-rotation but lowering trust in normal conditions. Haptic shared control had no significant effect upon participant situation awareness or secondary task performance. These findings suggest that the provision of haptic information within shared control can support pilots during automation anomalies but require human-centered implementation and training to avoid unintended effects under normal conditions.
On the road to comfort
Evaluating the influence of motion predictability on motion sickness in automated vehicles
Air traffic control is advancing digitalization by developing advanced decision-support systems, where the way information is presented to operators plays a central role in shaping performance. However, the effects of different visual representations within these systems on human decision-making remain not fully understood. In this study, we compared two Conflict Detection and Resolution (CD&R) tools: the Highly Interactive Problem Solver (HIPS) and the Solution Space Diagram (SSD). Although both systems are grounded in the same control problem, they differ in how they represent the control constraints that define conflict conditions and feasible responses. Through a human-in-the-loop experiment under low-and high-traffic conditions, we analyzed how these differences influence decision-making. Results showed that, particularly in low-density traffic, HIPS enabled quicker responses, fewer commands, and smaller safety margins, whereas SSD, despite receiving more favorable subjective ratings, led to greater variability in actions. These findings suggest that visualization significantly impacts decision-making consistency and efficiency. However, in highly complex environments, overall effectiveness may depend more on operators' ability to shift and adapt decision-making patterns facilitated by the interface than on specific visual elements.